Exceptional service from start to finish. Easily one of best retailers I've ever dealt with. Long story short, they helped me acquire a pedal that was out of stock everywhere else I'd tried. T... See more
Company replied
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See what reviewers are saying
The price was very fair, shipping was fast, and everything arrived well packed. The pedal showed up in perfect condition and exactly as described. It’s refreshing to deal with a company that’s effi... See more
Company replied
BTM have so far supplied 3 grail pedals to me (1312, HP-2 and KTR), all made in the USA and really hard to come by in the UK. I have never been overcharged by BTM for a rare pedal, like resellers... See more
Company replied
I had my eye on a limited edition pedal for a while and found it on Break the Machine £100 cheaper than everyone else was selling it for. So I bit the bullet and ordered it. The pedal arrived in good... See more
Company replied
Company details
Written by the company
Break the Machine is a UK based, family run, independent company selling guitar effects pedals, synths and accessories. Since our D.O.B in 2017, we have always had the same idea: supply the best, most unusual, hard to find and often ridiculously fabulous gear you always knew you needed. We pride ourselves in customer service, respect for our suppliers, always giving a fair price and above all we are humans who answer the phone and reply to emails. We are 100% convinced that by owning a musical instrument and plugging it into one of the guitar fx pedals we sell, or maybe using the synths and accessories we offer, the world beyond your front door will become a better place. Our promise to you: – We will never lie to you. – We will always be fair and reasonable. – We never ask our staff to wear a suit or a tie (or both). – We will always Break the Machine :-) You can find us at www.breakthemachine.co.uk
Contact info
Holmbridge, HD9 2QW, Holmfirth, United Kingdom
- 08446933372
- connect@breakthemachine.co.uk
- breakthemachine.co.uk
4.9
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Had a really great experience buying…
Had a really great experience buying from Break The Machine. Great customer service and fast delivery. Recommended!
February 13, 2026
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Excellent communication and speed
January 24, 2026
Reply from Break the Machine Ltd
Thank you for this, much appreciated!
Lusithand ground and pound
best price, nice packaging and fast shipping
thanks so much
100%
December 2, 2025
Reply from Break the Machine Ltd
So happy you have taken the time to write these kind words. Thank you.
Great experience
The price was very fair, shipping was fast, and everything arrived well packed.
The pedal showed up in perfect condition and exactly as described.
It’s refreshing to deal with a company that’s efficient and trustworthy.
I’d definitely buy from them again.
December 6, 2025
Reply from Break the Machine Ltd
Thank you for the kind words.
Good communication
Good communication, swift delivery, item as described and well-packaged.
November 2, 2025
Reply from Break the Machine Ltd
Hope to see you again, thanking you.
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Good service.
Good service.
Item went missing in the post, not their fault, but they provided a replacement without problem.
August 5, 2025
Reply from Break the Machine Ltd
Thank you for the kind words, appreciated.
Fantastic!!!
I ordered a brand new KTR Klon from ‘Break the Machine’ last week.
Absolutely fantastic experience.
A pleasure to do business with.
Highly recommend this wonderful family business.
Thank you very much.
August 23, 2025
Unprompted review
Reply from Break the Machine Ltd
Thank you for the kind review.
The place to shop for hard to find products
Response to my questions was very prompt, as was the delivery. The key factor though was the pricing. highly recommended
June 25, 2025
Reply from Break the Machine Ltd
Thank you very much.
A great little company to support
A great little company to support. I ordered the wrong thing by mistake and they replied to my email instantly offering me a discount on the thing I meant to order and ready to take my return. I ended up deciding to keep the item I'd ordered and would happily do business again.
April 7, 2025
Reply from Break the Machine Ltd
Thank you, hope you'll use us again!
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This hard to find pedal was in stock…
This hard to find pedal was in stock and was shipped to Michigan in an expedited fashion! Hats off to you guys, you are the best!
March 17, 2025
Reply from Break the Machine Ltd
Thank you very much for these kind words! We are nothing without our lovely customers!
Promptly delivered & good value
February 1, 2025
Reply from Break the Machine Ltd
Thank you for your review!
Reply from Break the Machine Ltd
Awesome words, thank you for taking the time to write this!
Great communication and very helpful!
Very communicative when ordering some products that weren’t in stock which was very helpful!
January 8, 2025
Reply from Break the Machine Ltd
Thank you for this, much appreciated!
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Reply from Break the Machine Ltd
Thank you for these kind words, hope to see you again!
Break the machine great pedals and service
Break the machine give great service, really nice guy who always makes sure everything is packed well and keeps you informed of progress. Great selection of gear, highly recommended.
November 25, 2024
Unprompted review
Reply from Break the Machine Ltd
Thank you so much for taking the time to review our small business, massive respect!
Great book and service
Ordered one day, here the next - great book and great service, thanks!
August 5, 2024
Reply from Break the Machine Ltd
Thanks for the review, super happy!
Reply from Break the Machine Ltd
Thank you for the positive review, appreciated!
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Very quick service and unusual pedals.
June 24, 2024
Reply from Break the Machine Ltd
Thank you very much for taking the time to write this, hope to see you shop with us again!
Reply from Break the Machine Ltd
Thank you for these kind words and taking the time to post this review.
Excellent service!
Great mod for an Ernie Ball Volume Pedal - game changing! Excellent service from BTM - friendly, prompt and really helpful. Thoroughly recommend.
February 29, 2024
Unprompted review
Reply from Break the Machine Ltd
Thank you for this kind review. We are glad you are happy and hope you will visit our store again in the future!
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