AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... See more
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Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... See more
Company replied
I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... See more
Company replied
I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside mainta... See more
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Company details
Written by the company
At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!
Contact info
U.A.E.
- breathelio.com
3.6
Average
1K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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Reply from Breathelio
We're truly sorry to hear that you're not satisfied.
We'd love the chance to make things right, please feel free to reach out to our support team so we can better understand what went wrong and find a solution together.
Horrible
Horrible, I would like to make a refund. I had strong headache and vomited after using this “amazing” product
August 6, 2025
Package was never delivered
August 7, 2025
Reply from Breathelio
Hi, your package is still on its way and should arrive soon. Please note that deliveries to Australia typically take a bit longer than usual due to the distance. Thanks for your patience!
Not sure if it will work for me
The device design is good. Flavours are very week compared with the vaping flavours I’m used to. The filters didn’t really worked for me as they block the airflow way too much if I follow the instructions correctly. As a work around I had to split the filter in half to get some amount of air flow.
August 6, 2025
Reply from Breathelio
We're glad you liked the design, and we’re sorry to hear the flavors and airflow didn’t meet your expectations.
The fruity flavors are generally milder, so we often recommend trying one of the minty cores for a stronger sensation.
As for the airflow, using the Gen2 diffuser with controlled airflow might help.
pretty good!
I got breath lio for anxiety and stress and i found that lio really helped snap me back to reality, the minty flavour and the sensation in the back of my throat is really soothing, the overall quality is very good, only thing i gotta say is the fruit themed cores need alot more flavour.
August 6, 2025
Reply from Breathelio
Thank you so much for sharing your experience! 🌿 We're really glad to hear that Lio has helped with your anxiety and stress.
Reply from Breathelio
We will e-mail the habit tracker.
Price seems to be creeping up and is…
Price seems to be creeping up and is just about unaffordable for me
July 17, 2025
Reply from Breathelio
Thank you for your honest feedback. We understand that pricing can be a concern, and we're always working to keep Lio as accessible as possible while maintaining quality.
The flavor is extremely subtle I could…
The flavor is extremely subtle I could barely taste anything
August 5, 2025
Reply from Breathelio
I'm really sorry to hear this. Please check your email, we're reaching out to find a solution together.
Dont waste your money in buying this
okay then I will give a try as u insist.. let me try the flavors which you are going to send to me..
looking forward to recieve it.
July 23, 2025
Reply from Breathelio
We're sorry to hear that your experience didn’t meet expectations. We understand how important it is to find something that truly helps with cravings. Cinnamon is indeed one of the stronger flavors, perhaps the minty options would suit you better as they tend to be more intense as well.
We'd love to offer you a free set of stronger flavors to try and see if that makes a difference. Let us know if you'd be open to giving it another shot
HELP, AM I USING IT CORRECTLY
The overall first impression was weak, a plastic bag with the flavours and the pipe in a small neat cylinder. That doesn't really matter. The experience is weird, I feel the hit slightly but ever so sometimes and I find myself inhaling like a mad man to get the flavour hit, so am still thinking if I am doing it wrong and can't seem to find a silly explainer video. The upside is haven't touched a vape in 7 days. The lowside is question mark on my use.
August 6, 2025
Reply from Breathelio
Thank you so much for sharing your honest feedback and congrats on 7 days vape-free, that’s a huge win 🎉
The Lio does work a bit differently than a vape, so it can take a little getting used to. You’re right, the flavor and sensation are more subtle, especially with the fruity flavors. For a stronger experience, we recommend trying the minty or cinnamon options, as they tend to deliver more of that "kick."
Could you please e-mail us with a photo of the diffuser?
Don't expect it anytime soon
I haven't received my order yet and the tracking is useless.
August 6, 2025
Reply from Breathelio
Your package is currently on its way, please give the delivery process a bit more time.
Fooled by instagram, again.
I mean, it’s £50 for a £2 metal tube that looks like a mini butt plug and a few packs of barely flavoured filters that fall out, all the time.
August 5, 2025
Reply from Breathelio
Thanks for sharing your honest feedback, we’re sorry to hear that your experience didn’t match your expectations.
The Lio diffuser is designed to offer a natural and sustainable tool to support people on their journey to quit smoking or vaping. That said, the experience can definitely vary depending on flavor preference and usage.
I quit vaping for 3 weeks now
I quit vaping for 3 weeks now. Used lio a lot in the first 2 weeks and now just sometimes. I want to thank lio! I feel amazing!
July 7, 2025
Reply from Breathelio
We're so happy Lio could support you in those first crucial weeks. Keep going, you're doing great and we're here if you ever need us! 💪✨
"It really is a good alternative
"It really is a good alternative, but for me, it's not enough to put the vape completely down."
August 5, 2025
Reply from Breathelio
Thanks so much for your honest feedback! We're glad to hear it's been a helpful alternative and you're absolutely right, quitting is a different journey for everyone.
If you ever need tips or want to try stronger flavors like Minty Magic, we’re happy to help! 💪
Reply from Breathelio
We’re sorry to hear that it didn’t work out for you. Everyone’s quitting journey is different, and we’re here to support however we can.
Reply from Breathelio
We're very sorry to hear that you haven't received a response yet. We'll reach out to you via email to help resolve the issue as quickly as possible. Thank you for your patience! 🙏
Never received my order
14th of July I ordered a pack and never received anything. So disappointed and they never respond to my email with the question where my package is… still waiting and it’s already 5 August…. Would not recommend
August 5, 2025
Reply from Breathelio
We're very sorry to hear you haven’t received your order.
That’s definitely not the experience we want for you. We’ll issue a new order right away and make sure it gets to you as soon as possible. You’ll also receive an email confirmation shortly. Thank you for your patience 🙏
I had gotten the product but…
I had gotten the product but unfortunately the one I got doesn’t have any flavor. I thought it’s my first time so maybe this is how it is but then tried a friends but that had the flavor and was good. So this is would be the last time I’m buying this since my first experience was bad I don’t think I would buy it again paying this amount.
August 5, 2025
Reply from Breathelio
Thank you for sharing your experience, and we're really sorry your first try didn’t meet expectations. That’s definitely not how it should be. It sounds like the core you received may have been a faulty one our flavors should be noticeable, especially the minty ones which tend to be stronger.
If you're open to it, we’d love to send you a different flavor to try free of charge.
Let us know if you'd be interested in giving it another shot. We’re here to help 💚
It's not working as expected.
It's not working as expected.
As a cigarette smoker, I found it useless; it might be good for vapers.
August 4, 2025
Reply from Breathelio
Thank you for sharing your honest experience. We're sorry to hear it didn’t meet your expectations.
Not what I expected
Product's flavor isn't strong enough and doesn't give same experience at all .. didn't help to quit and I couldn't use it more than a day
July 16, 2025
Reply from Breathelio
Thank you for your feedback.
We’re really sorry to hear that your experience wasn’t what you hoped for. Some flavors are milder than others, and we'd be happy to send you a stronger option like Minty Magic to try out, on us. 🌿
Quitting is different for everyone, and we’re here to support you however we can. If you’re open to giving it another shot, we’re happy to help!
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