Couldn’t control my hunger or eating habits until Brello. Only reason I gave 4 stars and not 5 is because I am only in six weeks. With that being said, the process was easy to get started. Any ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were a reasonable price on tirzepatide before others started lowering their prices. I’ve had delayed shipping once when they were having difficulty keeping up with demand. I lost 74 pounds in 6 m... See more
Company replied
Lost 140lbs. Keeping it off. Insurance won't cover. Brello was there when others were not. Healthier choices, exercise are crucial, but the compounded tirzerpatide took away the noise. THANK... See more
Company replied
Brello has been great get my meds on time communication the whole time app is great helps keep me on track. I used my Fsa card and my company so picky on approval Brello was so helpful in Fsa consta... See more
Company replied
Company details
- #43 of 60 best companies in Wellness Program
Written by the company
Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Contact info
United States
- info@brellohealth.com
- brellohealth.com
4.1
Great
4K reviews
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My experience with Brello has been…
My experience with Brello has been great. I am loosing weight at a slow and steady rate. I feel good and have no side effects. The customer service has been great.
April 25, 2026
Unprompted review
Reply from Brello Health
Hi Martha,
Thank you so much for sharing your experience 💛
We’re really glad to hear things have been going well with Brello Health—especially that you’re feeling good, progressing at a steady pace, and finding the support team helpful when you need them.
Everyone’s journey moves at its own rhythm, and it’s great that yours feels consistent and manageable for you.
We appreciate you being part of the community and sharing your feedback 😊
Poor communication
I ordered a glp1 from this company in February. I received my medication in 10 days, which was okay, but they never updated my order status. It just randomly showed up, after I contacted them.
Now they have processed me for a renewal and sent me a questionnaire for testosterone. I have never been on this. They also sent me a questionnaire for glp1 which I completed, but now my account is stuck in error status. The company is slow to respond and very disorganized.
April 22, 2026
Unprompted review
Reply from Brello Health
Hi Jessica,
We’re really sorry for the confusion and frustration here—that sounds like a messy experience, and we understand why it’s concerning.
We hear you on the communication gaps and delays—that’s something we’re actively working to improve.
We’d like to take a closer look at your account and get things sorted out properly.
Thank you for sharing this with us—it helps us do better.
Great customer service
I had several problems during my first month. I accidentally had 2 accounts and was being double billed. Customer service was easy to access through the app and quickly handled all my problems.
April 22, 2026
Unprompted review
Reply from Brello Health
Hi Nancy,
Thank you for sharing your experience 💛
We’re really glad our team at Brello Health was able to step in quickly and sort out the duplicate account and billing issue—that’s definitely a stressful situation, especially starting out.
It’s great to hear support felt easy to access and helpful when you needed it. That’s exactly what we aim for.
We appreciate you sticking with us and giving us the chance to make things right 😊
Brello have been helping me with my…
Brello have been helping me with my weight loss goals like not others
I personally do recommend this company that have very clear that the client comes first
April 24, 2026
Unprompted review
Reply from Brello Health
Hi Gabriela,
Thank you so much for sharing this 💛
We’re really glad to hear Brello Health has been a helpful part of your journey and that you’ve felt supported along the way. That “client comes first” feeling is exactly what we strive for.
We appreciate your recommendation and are here to keep supporting you—one step at a time 😊
Variety to share
The simple fact of the insane ammount of variety already makes Brello an insane oportunity to better yourself in all aspects, health, fitness, you name it, I couldn't be happier
April 9, 2026
Unprompted review
Reply from Brello Health
Hi Julian,
Thanks so much for sharing this—your energy really comes through 😊
We’re glad you’re finding value in the range of support available through Brello Health and that it’s helping you feel good about your overall wellness journey. That kind of holistic progress—health, fitness, and everything in between—is exactly what we hope to support in a grounded, realistic way.
We appreciate you being here with us and sharing your experience!
Brello really knocked customer service…
Brello really knocked customer service out of the park for me. All my orders have come in way above and beyond my expectations.
March 18, 2026
Unprompted review
Reply from Brello Health
Hi Myles,
This is great to hear—thank you for sharing it 💛
We’re really glad your experience with Brello Health has felt smooth and above expectations. Consistent, reliable service is something we work hard on, so it means a lot to know your orders have been arriving that way.
We appreciate you being part of the journey with us 😊
I recently joined their longevity…
I recently joined their longevity platform and it’s been a very easy and informative process. My medications are working great and the fitness and cooking shows included are incredible
April 3, 2026
Unprompted review
Reply from Brello Health
Hi J,
Thanks for sharing this—we’re really glad your experience with Brello Health has felt easy and informative so far 💛
It’s great to hear the process has been smooth for you and that you’re finding value in the added fitness and cooking content too. We designed those resources to support a more well-rounded wellness experience, so it’s really nice to know they’re landing well for you.
We appreciate you being here with us and sharing your journey 😊
Brello is so super responsive to any…
Brello is so super responsive to any issue I've had. Their speed and service by far exceeds my expectations! I would highly recommend them to anyone! They are very easy to work with and always super pleasant! I'm a customer for life!
April 23, 2026
Unprompted review
Reply from Brello Health
Hi Kim,
This is amazing to read—thank you 💛
We’re really glad your experience with Brello Health has felt responsive, easy, and pleasant. That combination—quick support and a team that’s approachable—is exactly what we aim for, so it means a lot to hear it’s coming through in your experience.
We truly appreciate your trust and support, and we’re happy to have you with us 😊
Not consistent and you cannot reach…
Not consistent and you cannot reach anyone or get a call back
March 26, 2026
Reply from Brello Health
Hi there,
We’re really sorry to hear this—feeling like you can’t reach anyone is incredibly frustrating, and we get why that would leave a negative impression.
This isn’t the experience we aim to provide at Brello Health. We know consistency and being able to connect with a real person matter, and it’s clear we missed the mark here.
We’re actively working to improve response times and follow-ups so you’re not left waiting.
This is my second 1 star review on this…
This is my second 1 star review on this company. Communication from Brello is poor at best. They canceled my order in January for no apparent reason and now they charged my card on April 9th (I did receive an email on that) and nothing but silence from them since. So I canceled my order today even though they already charged my card and also found out that they can't ship to Washington State anymore or at least Beverly delayed, so why did they charge my card. They also do not post any contact phone numbers and just an awful company to do business with. Look elsewhere for reliable GLP-1
As an update, Brello Health did send me an email 2x I believe that my card on file would be charged $499 on April 9th, however, it appears my card was not charged and now I see you DO NOT SHIP TO WASHINGTON STATE ANYMORE!! No explanation and no updates. I've now deleted my card on file and really have not had good experiences with your communication and delays in past shipping . There are other companies out there that provide better service and better prices plus they ship to Washington State. My wife uses Henry Meds and they provide much superior service that Brello apparently can not. I'm done with Brello!!!!
Final update; Upon further review of the BBB Brello Health is rated as an "F" and I now have entirely cancelled my account. Seems customers are having the same problem as myself. Manof the reviews are over a year old and for Brello to respond to my review here that they are working on a solution is pure hogwash!!!!
April 20, 2026
Unprompted review
Reply from Brello Health
Hi Dave,
We’re really sorry for the frustration here—we understand why this has been such a negative experience.
We did request your information so we could take a closer look at your request.
We also hear your concerns around shipping limitations and difficulty reaching support—those are important, and we’re actively working to improve transparency and access.
Everyone has been kind
Everyone has been kind, supportive and very helpful. Highly recommend Brello.
April 22, 2026
Unprompted review
Reply from Brello Health
Hi Marilyn,
Thank you so much for sharing this 💜
We’re really happy to hear you’ve had such a positive experience and that our team has been kind, supportive, and helpful throughout your journey. Your recommendation truly means a lot to us.
We appreciate you being part of the Brello community 😊
This company just lost what could have…
This company is losing what could have been a lifetime customer. Brello Health has policies that feel misleading and unfair.
I am a customer that’s been with Brello for over a year. I have been on a higher dose of my medication for over a year, yet they started me at the lowest dose without a clear or reasonable explanation. That alone was frustrating, but it got worse.
I was given the option to request a dosage modification, which was approved after I provided an updated prescription from my primary care provider. However, after approval, I was told that no additional medication would be sent, only that I should adjust the dosage using my current supply.
This makes no sense. Increasing the dosage without providing additional medication means I will run out sooner, forcing me to renew earlier than expected. In effect, I would be charged more for what is supposed to be a 3-month supply. Makes no sense when they advertise 3 month supply for $499 for any dosage.
The process feels deceptive and poorly structured, and it does not prioritize patient care or transparency. I would not recommend this company based on my experience.
April 20, 2026
Unprompted review
Reply from Brello Health
Hi R. Martinez,
Thank you for taking the time to share this—we’re really sorry for how frustrating and confusing this experience has been.
Your feedback about transparency, expectations around supply, and overall communication is valid, and it’s something we’re taking seriously.
I truly apologize for the inconvenience.
I have been happy with this company…
I have been so happy with this company . They are so professional, caring and the quality of the products is just amazing. My order always arrive on time chilled and wrapped properly. The support department is by far super professional and knowledgeable. I totally recommend placing orders from Brello and enjoy losing weight the healthy way and Best way . BRAVO FOR BRELLO
September 5, 2025
Unprompted review
Reply from Brello Health
Hi Ricardo,
Thank you so much for sharing this 💜
We’re really glad to hear you’ve had such a positive experience and that you find our team professional, caring, and supportive. It’s also wonderful to know your orders have been arriving on time and in great condition, and that you feel well supported by our care team.
We truly appreciate your kind recommendation and are so happy to have you as part of the Brello community 😊
Great Help
My prescription was lost by UPS and the pharmacy jumped right in and helped me get it resolved and replaced. They were beyond nice and helpful
April 1, 2026
Unprompted review
Reply from Brello Health
Hi Becca,
Thank you so much for sharing this 💜
We’re really sorry to hear about the trouble with the lost shipment, but we’re so glad our team was able to step in quickly and help get everything resolved for you. It means a lot to hear you felt supported and taken care of during the process.
We truly appreciate your kind words and are happy to have you as part of the Brello community 😊
Great company to work with
Great company to work with. They answered all my questions quickly and kept following up to make sure I was 100% taken care of. Process was extremely fast. Ordered Sunday and received the medicine on Tuesday. Meds came ready to go with easy instructions and everything was labeled great. Will return to this company for all my needs! Very professional!
April 21, 2026
Unprompted review
Reply from Brello Health
Hi Jamie,
Thank you for the kind words—we’re so glad you had a smooth experience with Brello Health 💛
It’s great to hear our team was able to answer your questions and stay on top of follow-ups—that kind of support really matters. We’re also happy the process felt quick and that everything arrived clearly labeled and easy to use.
We appreciate you trusting us and look forward to supporting you again whenever you need us 😊
I love this company
I love this company. Been using them for 11 months. Very reliable. Great customer service.
May 27, 2025
Reply from Brello Health
Hi Bridget,
We really appreciate you sharing this—and even more, we appreciate your 11 months with Brello Health 💛
It means a lot to hear that you’ve found the service reliable and the team supportive over time. Consistency is something we work hard on, so feedback like this genuinely matters to us.
Thanks for being part of the journey with us 😊
Brello admin communication skills are a…
Brello admin communication skills are a zero. Mercedes to be exact think she can talk to you like your a kid on a post because I posted a question anonymous. So what I politely did was cancel my membership. Also half of these reviews are probably fake considering they are asking for people to write reviews for a chance at a drawing. Btw do you research there are cheaper and better options out here
April 21, 2026
Unprompted review
Reply from Brello Health
Hi there,
Thank you for sharing your feedback—we’re really sorry to hear about your experience and that you felt disrespected in any way during communication with our team. That is never the experience we want anyone to have, and we take concerns like this seriously.
We also understand your frustration regarding your membership decision and appreciate you taking the time to leave a review. We’d like the opportunity to look into this further and better understand what happened, including the interaction you mentioned, so we can properly review it with our team.
We’ve sent a request for additional information through Trustpilot so we can locate your account and investigate this in detail. Once we have that, we’ll follow up directly with you.
Thank you again for bringing this to our attention 💜
Great company!
Brello customer service is fantastic. Their prices are the best I've found. The renewal process is easy. I renewed on Monday and had my medication Thursday. Highly recommend!
April 17, 2026
Unprompted review
Reply from Brello Health
Thank you for sharing this, Sheila. It is great to hear the renewal process felt easy and that your medication arrived so quickly. We work hard to keep things simple and reliable, so your feedback means a lot. We appreciate being part of your wellness journey.
Very happy with Brello
I have been very happy with my experience with Brello. Recently had a credit card issue which caused my account to cancel. Thanks to a great customer service associate I was able to pick up where I left off and get back on track. Their product works great and so far I haven't had any real issues with anything.
April 21, 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your experience, Darleen. It is great to hear you were able to get your account sorted and continue right where you left off. We are glad everything has been working well for you, and we appreciate being part of your wellness journey.
The pharmacy staff is amazing
The pharmacy staff is amazing. Truthfully, everyone I have dealt with from Brello is amazing. Deborah Ann, peptidebestie Mercedes, and Joyce Ann make us all feel special and informed. Have always answered all my questions and helped me get the information I was seeking.
April 8, 2026
Unprompted review
Reply from Brello Health
Hi Shari,
This made us smile—thank you for sharing such kind words about your experience with Brello Health 💛
We’re especially glad to hear Deborah Ann, Mercedes, and Joyce Ann have made you feel supported and informed. That kind of care and clarity is exactly what we aim for—helping people feel heard, guided, and never left guessing.
We’ll make sure your feedback gets passed along to them—it’ll mean a lot 😊
Thanks again for being part of the Brello community—we’re always here if you need anything.
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