BrevilleReviews 

Quick response time from service agents at customer care. They resolved my problem quickly.

Quick resolution of issues

My 4 year old breville barista express grinder had stopped grinding coffee. Ultimately, customer support agreed with my assessment that the burrs both were worn down (upper and lower) and in need of replacement and they sent me brand new ones. I also replaced the felt disc at the bottom. My grinder is now good as new and we are very pleased with the outcome.

I was the subject of scam emails soon after filling in the ‘contact us’ form.

I would very much appreciate a return phone call to air my concerns & hopefully resolve our issue.

My dual wall filter cup stopped allowing water to pass through so I contacted Breville. The replacement you sent works like new. Thank you!

I contacted Breville about my coffee maker's delay setting button being stuck and unusable. My appliance was just out of the two year warranty. After speaking with customer service they addressed the situation with professionalism and solved it to my complete satisfaction. This is why we own all Breville coffee makers!

Easy to reach customer service and knowledgable rep.

-Submitted a request for support with Breville coffee maker. Initially received quick response requesting a few questions to be answered. I answered same by responding to the email as requested. There was then no response for 3 weeks. Followed up with the online chat support. Same provided no explanation for the lack of response. After waiting 3.75 hrs for chat support. I was provided with a suggestion to try (which I appreciate) and the ticket was rapidly closed and chat ended before any follow up could be made as to whether the suggestion worked. The chat ended with the comment - reach out if the problem persists. I am unimpressed by this form of communication as now the original ticket is closed and a new ticket would have to be started and clearly another 3.5hrs of waiting to hopefully speak with someone.

Great fast response from Breville Support after a repair failure. Escalated the issue promptly and organised return and replacement.

Lucky was very patient, very clear with instructions, very helpful and kind all around. It was a little surprising and very appreciated that my product was still under warranty, as some time had gone by since my purchase.

Very polite and helpful. Made the needed exchange quickly and product arrived in a timely manner

The agent Noxy was extremely professional and helpful!

They are just too many awful things about trying to resolve an issue with your customer service team. I really don’t think anyone in leadership at Breville cares otherwise you wouldn’t allow such terrible service conditions to exist. Spending time here writing them all out is just further torture from Breville.

Yaritza was patient with me and understood the problem I was having with my Oracle Double Boiler. She put effort into finding a solution. She promised and delivered. She was fabulous.

Once I made contact with Breville rep the replacement of the noncore g kettle was smooth and trouble free. Providing a shipping label was the point I knew you look after your customers . Thank you

My issue was solved quickly and to my satisfaction. The process was seamless and very customer oriented. I have had an issue with an immersion blender by Breville some years ago and the customer service was just as good. I love the products Breville manufacturers and I appreciate the company standing behind their products.

Issue with toaster over electronics not working: panel light kept coming on, had to reset the oven to stop.

Panel would flash and changed options ...