BrevilleReviews 

We truly appreciate the time you took to watch and listen to the problem we were having and the speed in resolving it. We've loved using the Oracle for a decade now, and can't imagine not having one! Thank you.

The technician was prompt, professional and efficient. We will use him again.

Staff helpfully but company policy would not supply service manual outside service centres. However I fixed the machine from info on the internet.

The first person I spoke with did not seem helpful. I did not feel she was being honest with me. And not willing to see my side of the issue. The supervisor that called me back the next day was great. She calmly walked me through what was likely to happen and when. She was more knowledgeable and forthcoming,

I was sent a video which was helpful but I am still unsure how to use it. I am a person who needs someone next to me while I operate the machine.

Made the warranty exchange for our beloved toaster a breeze! Thanks Breville! <3

Just helping me to explore or review options to assist my need

Great experience when Dual Boiler had a second issue a few months after the warranty expired. Dealt with Scotty who organised for a replacement to be shipped. I thought they might cover a second repair but they did better than that. I am delighted to have been a given a replacement machine as I understand that newer machines have improved seals.

I got to speak to a human in Customer Service who listened, quickly assisted with soLotions.☕️

Representatives were very pleasant and responsive. The wait time was pretty long, so I eventually used the callback feature.

Very good people who helped us get this sorted

Representative was very helpful and efficient!!! Able to assess the issues and offered a solution.

We had some hand mixer beaters break and they were replaced no questions asked. Super easy and very appreciative.

It was repaired for once but still broke in another part. The customer service decide to switch a new one, which is good.

While it was little difficult to get the process started, Breville came through and addressed my issue quickly and fully. I utilized the ship first option with a deposit and it worked seamlessly.

Thank you Breville!

It works now, Is that enough?

She very helpful and reset my machine so hopefully it will be all set tomorrow morning. That was great customer service!

I am very satisfied with the way my call and concern was handled. Very friendly and professional. Thank you!

It took a lot of work to speak to a real person. Hold not get though until I called a location William so a a store to help facilitate my issue. Once I did your team was very helpful. Honestly it was tough and frustrating until that point. Tammy Arnoni

My oven has a defect that is well known on the internet. Even though it is a known defect, we paid $140 to return it and have the door fixed that wouldn't close. Breville shipped us a box and fitted Styrofoam to return it in....nice. Shipping was included in the price too. However, when we received the unit back, it was in the same box but instead was only stuffed with bubble wrap and the unit had dents in it. Breville said they would replace the unit with a new one but it would come with no warranty and they would charge my card with a hold of 239.00 until I returned the dented oven. On the day I received the new one, they charged my card again without telling me. I shipped the old one back the same day. I had to contact them to ask why they hit my card again and they said they always do that but it was only a hold. That's fine..but that isn't what they said they would do causing me to waste more time on the phone and with emails asking why I was charged twice. I got an explanation but no apology. Not cool Breville.