Brew Day Reviews 

550
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the product range is extremely extensive, and goods arrive promptly in secure packaging. Consumers highlight that items are consistently available and ready for fast collection or shipping without any unnecessary delays. People deeply appreciate the helpful customer service, excellent value for money, and the flexible ability to order exact brewing amounts. Some reviewers were not happy with occasional delivery delays, courier complications, or damaged packaging upon arrival. A few consumers also noted experiencing incorrect orders, missing components, or receiving products past their recommended best-before dates.

What people talk about most

Product

People report positive experiences with product quality, highlighting a comprehensive range of good quality... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and... See more

Service

Customers had overwhelmingly positive experiences with service, highlighting quick, efficient, and friendly... See more

Price

Consumers find price to be positive, highlighting a comprehensive range of good quality ingredients at... See more

Order

Customers consistently note positive experiences with order, highlighting efficient handling, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several times now from Brew Day, and as always received a polite and efficient service from Matt. Ordered all grain kit mid afternoon & everything was available for collection next morning. Ca... See more

Rated 5 out of 5 stars

Brewdog amylopectinase is not just for the brewers. Paper restorers like to use it when removing prints from unsuitable backings. It works well if you keep it warm enough. Much cheaper than Alpha Am... See more

Rated 5 out of 5 stars

I've received my Brew Day item, this is part of a Christmas present for my son so can't comment on the actual taste of it, the kit was comple and I like the fact you add instructions so he doesn't hav... See more

Rated 5 out of 5 stars

The product offers excellent value for money. Although there was a minor issue with delivery (caused by the courier, not Brew Day), their prompt resolution left me very impressed with their commitment... See more


Company details

  1. Brewing Supply Store

Written by the company

Home brew equipment and ingredients. Next Day Delivery. Speciality all grain beer kits. Speciality malts and hops. Huge range of Wine and Beer kits. Starter kits and gift cards available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

550 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(550)

59 reviews in the last 12 months

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Rated 2 out of 5 stars

out of date

Arrived after 4 days (but it was over the weekend), with 2 missing taps (but arrived later), sterilizing powder spilled all over the lager (but sent another one), wine out of date, (just checked & still don't notice a mention to this on website).

January 15, 2024
Brew Day logo

Reply from Brew Day

Hi, Unfortunately the taps were missed from the original order, but we realised the mistake and they were sent (and arrived) the following day. The steriliser was damaged in transit, so we sent you the larger version by way of an apology. I believe you ordered on a Thursday afternoon, so it was sent on the Friday to arrive on Monday. The wine kit had the Best Before date in the title of the product, and was reduced in price. I'm sorry if we didn't meet your expectations with this order, but I believe we have done everything we could to address your concerns. Kind Regards, the team at Brew day.

Rated 4 out of 5 stars

I placed the order and was astonished…

I placed the order and was astonished at the cost of transport. It was the most expensive delivery cost that I have ever spent on such an order.
I noticed that the grain seems under crushed. There are a lot of undamaged grains. I don't know if this is a fault.
The explanatory notes are good. No complaints there.

January 11, 2024
Brew Day logo

Reply from Brew Day

Hi, thanks for the feedback. I've reviewed the options for shipping to your address and found that Fedex, DHL and Parcel Force are all quoting the same price, and the amount we have charged you just covers our costs. We are reluctant to use cheaper couriers as we believe the reduced standard of service makes it a false economy.

With regards the grains, this is the setting we use when brewing and we always hit our numbers. If you are having any issues please drop us an email and we'll discuss what we can do going forward.
Kind Regards,
The Brew Day Team

Rated 5 out of 5 stars

The best brew shop ever

Met Mathew and he is so happy to help with any questions and his knowledge is awesome he told what I need and @ minimal cost these guys are 100% honest and I can’t wait to go back with an 100 more questions 😁😁

January 9, 2024
Rated 5 out of 5 stars

Great value, fresh grains and top service

Great value and very friendly service. An item was missed on my order which Brew-Day noticed on my way home. They text me and sent it next day delivery. The shop itself is a difficult to find as it’s within an old business centre however they are moving to a roadside unit in the New Year. Grains were well packaged and super fresh. Will be my go to supply store in future.

December 7, 2023
Rated 5 out of 5 stars

I gave the wrong email address on a…

I gave the wrong email address on a gift card I had ordered so had to ring Brew Day up to rectify my mistake. The person I spoke to was extremely helpful and put it right for me straight away. Excellent service I was very impressed.

December 14, 2023
Rated 5 out of 5 stars

A really good company.

A really good alternative to some of the better known online retailers. Brew Day were very quick to process and deliver my grains, I will definitely use them again.

November 27, 2023

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