Your team is always great and trusted. HOWEVER, the one week rule to collect is not acceptable. I understand that people disrespect your patience but you need to change this, especially as I am patien... See more
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See what reviewers are saying
I always get a good service at Briants especially from the parts & service department. However I was very disappointed that the last time I was there dropping off a machine for repair I was charged... See more
Shop assistant helpful when ordering, though computer gave her issues. New yard staff not helpful.
Always greeted with a smile by the guys in your service department, always top advice given and great customer service! The lady by the climbing section ropes etc always a great help too. Always e... See more
3.5
Average
34 reviews
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Account closed as not used
Account closed as not used
Would have been nice to be informed
Beforehand
February 21, 2026
Always excellent to deal with John on…
Always excellent to deal with John on the parts department. What he doesn't know about Sthil you don't need to know. He is just Brilliant
February 5, 2026
i have used briants of risborough for…
i have used briants of risborough for over twenty years now and i can say that all the staff have never let me down they are polite and very helpfull
January 16, 2026
Top rate company
Staff always really helpful and their product knowledge is top notch. Prices are very competitive and most things are always in stock
January 21, 2026
Greedy and Terrible Customer Service
UPDATE: THE ITEMS WERE NOT DELIVERED AT ALL AND THE ORDER PLACED 3RD NOVEMBER 2025 WAS CANDELLED AT 1830HRS 10TH NOVEMBER
This company has terrible customer service.
I bought an item online on 3rd November 2025. I paid £8.95 for delivery. It is now 1615hrs on 10th November and it still hasn't arrived.
I received an email on 4th November 2025 from Brian's of Risborough telling me that the item had been dispatched that day via FedEx and to allow 1-3 days for delivery, which meant the latest the order should have been delivered to me was Friday 7th November. Then tumbleweed.
I chased the order by email yesterday, 9th November. 10th November I received notification from FedEx delivery would be made between 0930hrs and noon. More tumbleweed.
I contacted Briants again. I received no apology but was told to expect the delivery before 1800hrs and was given a tracking number.
I tracked the package and found it wasn't shipped until 6th November so the email dated 4th November was a deliberate lie.
Perhaps the item will arrive before 1800hrs but I'm not holding my breath.
Briants of Risborough in my view seek to also make a profit on postage and clearly chose the cheapest delivery option FedEx offer. Other companies offer next day delivery with the likes of DHL for free or for a lot less than £8.95.
Needless to say, I will not buy from Briants of Risborough ever again.
November 10, 2025
Unprompted review
Such a good team at Briants
Such a good team at Briants. Can’t recommend them enough for their huge range of all types of fencing supplies and timber. Includes free local delivery too, save yourself some money and don’t B&Q it.
July 3, 2024
Unprompted review
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