BricksAndFigsDE Reviews 218

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy Store
  2. Hobby Store
  3. Model Shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

218 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Terrible experience

I had a terrible experience trying to pre-order on this website. Once the payment was finalized via PayPal, the site rejected my order due to an incorrect address. Of course, it was the most popular figure I wanted to buy, but it was impossible to complete the order even after PayPal payment. And then, as if by magic, it was possible to complete orders for other, less popular figures on their site, where the address wasn't considered incorrect. As a result, I'm certain this site chooses who gets the pre-ordered figures, which is quite dishonest since the figures are then sold at exorbitant prices on eBay, among other places. It's sad. In the end, speculators take precedence over collectors. And I want to emphasize that I've ordered from this site before, but there won't be a next time because, clearly, some customers have more influence than others.

April 19, 2026
Unprompted review
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Reply from BricksAndFigsDE

We’re sorry to hear that you had this experience.

We do not manually choose who is allowed to purchase certain figures, and we definitely do not prioritize resellers or speculators over collectors. All orders are processed automatically through our Shopify checkout system, including address validation and stock reservation.

In some cases, PayPal can submit address information in a format that our fraud prevention or address validation system flags as invalid or incomplete, which can unfortunately prevent the order from being completed even if the payment authorization initially goes through. This is not related to the popularity of a figure or the customer placing the order. If the checkout fails, the authorization is automatically canceled or refunded by PayPal shortly after.

The reason other products may still have been purchasable afterward is simply because they had remaining stock available, while the figure you wanted sold out during the failed checkout attempt due to extremely high demand.

We completely understand how frustrating this situation is, especially when trying to secure a limited pre-order item, and we’re sorry the experience left you disappointed. However, we want to assure you that we do not selectively decide which customers receive access to products.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Really good customs

In house products are absolutely great. Bought a Kallus figure and I love it. Had a small issue with the order and they were kind enough to send me the missing piece.

March 12, 2026
Rated 5 out of 5 stars

What a brilliant experience

What a brilliant experience. From the ordering process, the clear tracking emails, to getting the utterly amazing minifigures in my hands. The quality of the design and printing is outstanding. A great addition to the collection.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

5 star customer service

My first experience with this site was quite bad, they got 2 things wrong with my order and I left a 2 star review (maybe a bit too harsh). But with a honestly incredible customer support (i even got personal emails from employees after they seen my review and tried helping me). I got everything they messed up back and I didnt pay a dime for that, not even shipping. Thats real customer service right there.

All that made buy here a second time
And nothing got messed up this time :)
Overall this site is amazing.

February 12, 2026
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Rated 4 out of 5 stars

Ordered 2 times one time they forgot to…

Ordered 2 times one time they forgot to send a helmet otherwise good

December 15, 2025
Unprompted review
BricksAndFigsDE logo

Reply from BricksAndFigsDE

We’re sorry about the missing helmet. Due to the high order volume during this season, mistakes can occasionally happen during order fulfillment.
Of course, we ship missing items free of charge. Please reach out to us at info@bricksandfigsde.com
, and we’ll take care of it.

Rated 5 out of 5 stars

Top Tier packaging, well priced products

Very good packaging. Probably the best one I’ve seen so far.
Accepting Apple Pay is always a huge W.
Packing time is a bit long, but since it’s said on the website that it might take a while I know when to expect the items.

November 26, 2025
Rated 5 out of 5 stars

Great service as always,items arrived…

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE enough for bringing different brands and also inhouse customs.

October 26, 2025
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