BricksAndFigsDE Reviews 218

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy Store
  2. Hobby Store
  3. Model Shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

218 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

My first order went very well

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms!

Would give 5-stars if anyone would ever respond to my emails. I’m new to this site and custom Legos as a whole but I managed to figure things out. I guess other than the lack of reply from them my only gripe is that I’m never sure when things like printed arms/torsos are dropping. Discord is a little confusing and I never can find any discount codes if there ever are any.

Hoping to snag some “purple trooper” and “purple officer” arms once shipping to the US is back, but the regular purple arms are already gone and I’ve been waiting forever to get them. Oh well, maybe I can get the pauldron toros when they come out. (PLEASE)

August 12, 2025
Unprompted review
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Rated 1 out of 5 stars

I’ve sent them several emails to…

I’ve sent them several emails to inquire about some of their minifigs condition and shipping method. Have not received an answer.
For example their policy says they will not accept returns for minifigs with cracked heels so I wanted to understand more. Do they have custom minfigs on stock that are already damaged? I wanted to understand more before buying. Sadly no response.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

UI of the website looks consistent and…

UI of the website looks consistent and intuitive. the whole process of purchasing or browsing is fast and simple. one little note that i noticed: when you look for items in the search bar instead of browsing categories, they do not appear as "out of stock" immediately, which is crucial for these products.

June 27, 2025
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Rated 4 out of 5 stars

Good Custom seller.

Excellent products, fairly quick shipping to the Eastern US. Some issues with a few smaller pieces missing and mixing orders together in packaging. Would still order again

May 28, 2025
Unprompted review
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Reply from BricksAndFigsDE

Thank you so much for your review! We're glad to hear the products and shipping met your expectations. If any pieces are missing or there was a mix-up in the packaging, please don't hesitate to reach out to us at info@bricksandfigsde.com — we'll be happy to send you a free replacement or offer a refund. We appreciate your support and feedback!

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Rated 5 out of 5 stars

good

The shipping was fast and everything was perfect.

March 4, 2025
Rated 5 out of 5 stars

Holy Moly!

BricksandFigsDE was a unique experience among international orders for me, usually when I order from Europe (I'm American) packages tend to take multiple weeks to arrive, but my order came in the mail in just 8 days! Bravo!

February 23, 2025
Rated 5 out of 5 stars

Fantastic site

Fantastic site, easy to use and straightforward shipping system! Order was processed and dispatched almost instantly and packaged brilliantly! Definitely will purchase from here again

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Great products and customer service

Great products and customer service. I just received my order today and the items came in these neat little sealed bags. I actually feel bad opening them because they’re so cool looking lol

January 28, 2025
Unprompted review

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