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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the items received looked completely different from the advertised promotional videos, citing serious issues with poor manufacturing quality. Reviewers also noted that they received cheap, non-retractable alternatives or missing parts instead of the specific high-value items they originally purchased. Some reviewers were not happy with the refund process, mentioning that customer support teams repeatedly offered small partial refunds. People additionally stated that returning unwanted items to overseas warehouses would be entirely at their own personal expense. Consumers felt trapped by these difficult policies.

What people talk about most

Product

Customers consistently note negative experiences with product quality, reporting that items arrived as cheap,... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over receiving cheap, poorly... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that they were only offered... See more

Order

People report negative experiences with order, highlighting long delivery delays and receiving completely... See more

Price

Users describe negative interactions with price, noting that items felt like a waste of money because they... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total scam waited 45 days for order was cheap straps not retractable as advertised could of bought theses at Walmart for 15 dollars. Never buy from this company. Should of known better Facebook ads a... See more

Rated 1 out of 5 stars

Purchased the panda, based on the video showing that the stuffed toy would “hug you back.” Was purchased based on what turned out to be a completely false and fraudulent statement. After weeks o... See more

Rated 1 out of 5 stars

Bright buy shows adds for Rhino retractable ratchet straps, then sends cheap non retractable (no manufacturing name) stating there was a safety issue with their retractable. Then says return requires... See more

Rated 1 out of 5 stars

This company is a total scam! They invoice you through spurious 3rd party companies, dont contact you until you raise a case with PayPal, send you fake tracking info then dont deliver! All the review... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

266 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.1

All reviews

(266)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total Scam Artists

Total Scam Artists. Wish I would have came here first. I'm now out $104.00. Impossible to contact these losers. Bad mistake ordering off of Facebook. Never again.....

December 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Fraudulent Company

Ordered 2 items thru facebook and received the cheapest version knockoff product from China. Customer service would not resolve the issue and they offered me a discount on my next purchase…like that is ever going to happen. Fraudulent company. Do NOT purchase anything from them.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

scam

scam, fake useless item, non functional , hand painted plastic

December 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Received a leisure outfit that doesn’t…

Received a leisure outfit that doesn’t fit correctly! Wanted to return it but there is no info on where to send it so I wrote an email and the response was that it is not a valid email and then I called the number and it is not a working number! This “company” is a total sham! Do not buy anything from them

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Warning ⚠️

PLEASE! DO NOT BUY FROM THIS COMPANY! It is absolutely a scam! I’m happy to share a picture of the actual item I got! It is simply laughable!
The garland I received is about 5 1/2 ft in length and hardly any green branches on a sad looking wire. DO NOT BUY!

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total joke

This company is a total joke. It's products are of the lowest quality I've ever seen. The engine I bought was of such poor casting and paint that my grandson who's 8 could do a better job. When emailed about quality, thay said I could return it to China at a cost of as much as it cost. Do not buy anything from Brightbuy!!!

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam

Total scam. Item was advertised through Facebook sales page as Rhino brand retractable strap. What arrived was cheap, generic strap from China. Upon complaining, they offered me 30% off but no return or refund. Wish I researched here first.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

I would give less than one but is not…

I would give less than one but is not possible. This company is a scam. They sent me a Chinese product that may cost $2 when I pay $30. DON'T BUY FROM THIS COMPANY!. The video is a complete misrepresentation of the product.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Total Chinese scam company

Total Chinese scam company. Junk ass products they they will not stand behind. Ridiculous return policies costing more to return than the initial cost. DO NOT BUY FROM THESE COMMUNIST SCAM COMPANIES.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam . Let's hope PayPal will resolve it. I don't know how they sleep at night scamming people . Used AI to make a video of a product that doesn't exist ,take your money and sent utter $#ite

October 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam

Total scam, advertised product not supplied, just cheap userless Chinese knock off - do not complenate buying from this company

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY!
Purchase from an ad for $29.99 Plexiderm. Received a Chinese knockoff. Complaint and request for a refund unsatisfactory. Would only refund $4.50 of the price. I was scammed out of $25.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a product thru Instagram

Bought a product thru Instagram, believing I was getting a popular brand. Product took almost one month to arrive and it was not what I ordered. I have been going back & forth with ‘customer service’ wanting my money back for a product that I did not order, nor works! They have offered me a 10% refund for a $35 purchase. Utterly ridiculous!

October 5, 2025
Unprompted review
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Rated 1 out of 5 stars

I would give zero.

I would give zero.. I ordered Ai panda.. stuffed animal came that is so cheaply made.. I won’t even gift it to my granddaughter who I got it for.. these scams are truly sad .. I don’t know how people live with themselves.. money is the evil of all greed.. They will answer to higher powers in the end.. may the good lord give them what they deserve..

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I ordered an under eye tightener that claimed to be a well known brand. It said it would be coming from GA. Came from China over a month later and I had to pay $7.60 for shipping when dropped off by USPS. The product had a different name, smelled like lotion, was not the color described on the box and did not work at all. I contacted the company who did respond; said I shouldn’t return for a refund because it will have to travel to Asia and that would cost me a lot. They said they’d refund me 15% but I stopped responding because at this point I knew it was a scam and no longer wanted to speak with them. I felt I would never receive any kind of refund. I contacted BBB and they said I should write a complaint or leave a review but there’s no where to do so. This operation is a huge scam that needs to be stopped.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give NO STARS they would…

If I could give NO STARS they would get negative ZERO!!!

THIS IS ONE OF THE BIGGEST SCAM BEDROOMS I’VE EVER ORDERED SOMETHING FROM!!!

I just got my order after a month and it is totally NOT what they said it would be!

They sent me stuffed panda bears that are supposed to be AI activated. They’re nothing but a stuffed animal you could buy at the Dollar Store!!!

I really want to swear right now, but I won’t.

I’m going to the Better Business Bureau on this SCAM!!!

September 29, 2025
Unprompted review

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