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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the items received looked completely different from the advertised promotional videos, citing serious issues with poor manufacturing quality. Reviewers also noted that they received cheap, non-retractable alternatives or missing parts instead of the specific high-value items they originally purchased. Some reviewers were not happy with the refund process, mentioning that customer support teams repeatedly offered small partial refunds. People additionally stated that returning unwanted items to overseas warehouses would be entirely at their own personal expense. Consumers felt trapped by these difficult policies.

What people talk about most

Product

Customers consistently note negative experiences with product quality, reporting that items arrived as cheap,... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over receiving cheap, poorly... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that they were only offered... See more

Order

People report negative experiences with order, highlighting long delivery delays and receiving completely... See more

Price

Users describe negative interactions with price, noting that items felt like a waste of money because they... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total scam waited 45 days for order was cheap straps not retractable as advertised could of bought theses at Walmart for 15 dollars. Never buy from this company. Should of known better Facebook ads a... See more

Rated 1 out of 5 stars

Purchased the panda, based on the video showing that the stuffed toy would “hug you back.” Was purchased based on what turned out to be a completely false and fraudulent statement. After weeks o... See more

Rated 1 out of 5 stars

Bright buy shows adds for Rhino retractable ratchet straps, then sends cheap non retractable (no manufacturing name) stating there was a safety issue with their retractable. Then says return requires... See more

Rated 1 out of 5 stars

This company is a total scam! They invoice you through spurious 3rd party companies, dont contact you until you raise a case with PayPal, send you fake tracking info then dont deliver! All the review... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

266 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(266)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

We ordered remote sensors backup lights…

We ordered remote sensors backup lights for $64.90. We were sent regular lights that we could have bought at our local hardware store. I reported this issue on PayPal and emailing the company and all they want to do is give me a partial refund. Like this was my fault. 7 emails back and forth and still no refund.
Also when I had to go pick up my package I had to pay an additional $13.30 shipping fee.
What a scam.
DONT BUY ANYTHING FROM THUS COMPANY AND TELL YOUR FRIENDS AND FAMILY TO SPREAD THE WORD ABOUT THEM

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

This is a Chinese scam

This is a Chinese scam. I ordered from on Facebook.
DO NOT ORDER ANYTHING FROM THEM!!!!!!
Report them to the United States Postal Service Criminal Investigation Division 1-866-877-7247.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased the light up bats for…

I purchased the light up bats for halloween for $28.00. I received plastic bats with no lights. I could have saved my money by going to the dollar store and getting the same thing only cheaper! When I contacted the company they offered me 30% off my next purchase. NOT!!!!
Please be aware of what you buy from Brightbuy....it's a scam.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

I never received my product

I never received my product. Requested refund and they keep telling me they are updating payment system and it’s affecting their refund portal. BULL! This company is a joke. Still waiting for regund and it’s been a month. SCAM COMPANY!!

September 21, 2025
Unprompted review
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Rated 1 out of 5 stars

They need to shut down this company

They need to shut down this company. After more than a month and i finally received my order and it’s not the eye tightened that they published. Beware and don’t purchased anything from them. They are deceiving people.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bought of this company though Facebook

Bought of this company though Facebook, absolutely do not buy from this Brightbuy scam company. They advertise an item that is different what was sent then offered a 50% refund that I didn't receive.
, in this case was a satellite connection modem, sent a standard wired one.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give no stars!

Wish I could give no stars!! Wish I had read the reviews before I wasted $20++. This crap took a month to get from China to the US.
I was offered 20% off my next purchase because of it taking so long. I was told although it was still in the slow boat from China, that the order couldn’t be cancelled. The product has a horrible color and does nothing! Zip, Zilch, Nada! Now, the hassle to get a refund…Don’t buy from this company—it’s a scam run by con men!

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

scam

I bought through facebook ad a face tightener that absolutely does nothing and is a scam as the video they show is not the product you will get! I am trying to get any kind of refund back and I am getting a run around! Time for the better business bureau to shut him down!!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

This company are Bait & Switchers ! Buyer Beware!

I ordered an eye tightener for bags under the eyes. After a month, my package finally came and it was another tube of some junk and they called in a face tightener - looks like Vaseline in the tube. They offered me 30% off my next order from their website. After reading these reviews - I think NOT!! Scammers. Bait and Switchers!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap knock off

As a previous person has said. I ordered the Peter Thomas Roth instant Firmx skin cream. I have instead received an unknown brand with a strange little brush. Took ages to come and return address is in Cannock. The company was also called Aurexcapital. They have offered me 40% refund as their return address is in China! Such a scam company.

August 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Tried to purchase the Peter thomas Roth…

Tried to purchase the Peter thomas Roth eye tightened an got a completely different product . They only offer up at a 30% discount even tho it was false advertising when they copied a video featuring the Roth product. Must pay high shipping to return.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Ordered retractable rachet straps and received super cheap regular ones. They said it would cost more to return them than they cost to begin with.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews here…

I wish I had read the reviews here before I gave away $25. Still have not even received my order after getting a bogus tracking number that told me absolutely nothing except that my parcel had been sitting around ten days in China waiting to be sent to the United States. Oh, well live and learn. DO NOT purchase from this "company" which appears to be located in someone's house in a spare room.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely do not buy from this…

Absolutely do not buy from this company. They did the whole switcharoo when I ordered a retractable ratchet strap for $30 which they initially had a great video and showed 2 ratchet straps that were retractable. Then I got a basic piece of garbage ratchet strap that was not retractable and not even close to what was shown in the video. They charge me $30 for a $2 item that they sent. Hell NO!!!!

August 12, 2025
Unprompted review
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Rated 1 out of 5 stars

This is a “bait and switch scheme”

This is a “bait and switch scheme”. I also ordered retractable straps and received a different product. When I contacted them they said this is the replacement strap. When I tried to get my money back, they said I would have to ship them back and pay the freight charges back to Asia.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They deceive with their products. You don't get the product they advertise but a cheaper version and with no capabilities they promote. They don't accept returns because they say the products come from China and the shipping is very expensive because of the long distance. Don't throw your money to the toilet.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Made the mistake of not checking trust…

Made the mistake of not checking trust pilot, ordered satellite router received a broadband router that doesn’t work. They charged shipping when ordered and then sent it postage due. Customer service is as big of a scam as the company. Don’t trust this company!!!

August 6, 2025
Unprompted review

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