Brighterly Reviews 728

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their patience, kindness, and engaging teaching methods, which make learning enjoyable and effective. Many people highlight the significant improvements in their children's understanding and confidence across various subjects, particularly math and English, attributing this success to the supportive and adaptable approach of the educators. The overall service and product are frequently described as excellent, with consumers appreciating the flexibility and the positive impact on their children's learning. However, some customers also noted issues with customer service, describing follow-up calls as aggressive and pushy. A few other people felt that the demo lessons were more focused on sales than actual teaching, and some experienced difficulties with communication, including language barriers with certain tutors and inconsistent information. There were also occasional reports of technical issues, such as blurry transmissions, and some found the tutoring level to be too easy or not engaging enough for their child.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, patience, and engaging... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the platform's ease of... See more

Service

Reviewers highlight positive aspects of service, with many praising the flexibility in scheduling and the... See more

Product

Customers consistently note positive experiences with the product. Many reviewers describe the program as... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with the lack... See more

Based on these reviews

Rated 5 out of 5 stars

We have two amazing tutors. Mr Nathaniel and Miss Victoria. They are patient, kind, and caring. They explain and ask questions to check for understanding. They allow some time for “ice breakers” (fun... See more

Rated 5 out of 5 stars

My daughter usually dislikes reading and studying, so it has always been a challenge to keep her engaged with learning. Since starting classes with Mr. Sam at Brighterly, that has completely chang... See more

Rated 5 out of 5 stars

I’m so glad I choose brighterly for my granddaughter. It took her a little bit to warm up to the teacher. The teacher made her feel so comfortable, confident the way he explained everything to her he... See more

Rated 5 out of 5 stars

We were really very pleased. Our daughter is just learning English and thanks to lessons, her English reading, writing and reading comprehension skills have improved greatly. Our teacher is very pati... See more


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–9.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

728 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great lesson

Great lesson! My son engaged right away and was able to understand the speaker very clearly despite different cultural background. The lesson was enjoyable for my son and I. I recommend this program to all children struggling with the dynamics of reading.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing teacher who truly cares…

An amazing teacher who truly cares about students' success. Explains lessons clearly and makes learning enjoyable.Very patient, knowledgeable, and supportive. One of the best teachers I’ve ever had.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Increasing confidence in math

My daughter is doing well and growing in her comfort with math. She is doing better in school due to her tutoring. She is engaging well with the tutor. The tutor makes sure to learn her likes to keep her engaged.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

I feel like this is a scam

I feel like this is a scam. I had two lessons per week plan. But they scheduled only one per week and lessons I paid for gets accumulated in the account. They still keep charging near $300 every month ( for two lessons per week) on same day without fixing my problem. So I stopped paying…. Now the account is paused and we cannot get the paid lessons that we never did!!!!! We have to start paying again every month to access the already paid lessons.
So basically you end up paying and paying for lessons which never gets scheduled.
The teacher was nice and did the lessons well to match class work. That’s why I give one star,

January 31, 2026
Unprompted review
Rated 3 out of 5 stars

My son got half of what he needed from the lessons out of both sessions only one was good…

My son had a very good lesson with his Ela tutor but his math tutor we tried two times his math tutor the first one didn't speak English well and he couldn't hardly understand them the second one was moving too fast and just wanted to show him something and move forward even if he didn't get it and I was not happy with the math lessons at all. And someone was supposed to call for us to give our opinion and they never did.

February 16, 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi, Shavon!

Thank you for sharing this with us.

We completely understand how frustrating this must have been - especially after two math lessons that didn’t meet your expectations.

We’re really sorry this happened - it’s not the learning experience we want for our families.

Our team has reviewed the situation internally, including the concerns about the tutor’s level of English, the lesson pace, and the missed follow-up.

We’re taking steps to strengthen tutor quality standards, improve matching, and ensure smoother communication to prevent this going forward.

Kind regards,
Brighterly Team

Rated 1 out of 5 stars

Could not find me a suitable tutor and…

Could not find my daughter a suitable tutor and I requested to cancel following her first tutoring session. After requesting multiple times to cancel and get a refund for my remaining funds, they continued to disregard my request and pause my subscription. Once you enroll, you cannot cancel on your own, so you have to keep messaging them through SMS. It is like a middle man when you can use sites such as Preply to find a tutor on your own. That way, I can see the credentials of the tutor. I requested on multiple occasions to see the credentials of the tutors or information about their educational background and never received the information.

February 17, 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Coneisha Sherrod,

Thank you for sharing your thoughts.
We genuinely want every family to have a great experience, and we’re sorry to hear that we haven't reached a solution that feels right for you yet.

To provide some context: our refund policy is clearly stated on our website and covers the first 10 days of the subscription. While your request came after this period, we didn’t want to simply decline. Our team stayed open to your case and even assigned one of our top-rated tutors to help find a better match for your child.

Our policy for a 'tutor mismatch' is designed to be fair: we ask that you try at least one session with a new tutor before we proceed with a refund. Since the lessons with the new tutor were unfortunately skipped, we weren’t able to complete that evaluation. However, to be as helpful as possible, we have already canceled your future subscription charges and kept your remaining lesson balance active indefinitely. This means those classes are yours to keep and will never expire.

We’d still love for your child to try a session with our top tutor whenever you’re ready. Please feel free to reach out to us directly if you’d like to discuss this further.

Kind regards,
Brighterly Team

Rated 5 out of 5 stars

Good service

Tutor are verry nice. The platform is easy to use and navigated.
My daughter has improved her reading since starter.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Patient

Mark our instructor is so,so patient with my son. and I really like that in him. And Kaeden said that mark makes him feel comfortable!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

The assessment with Brighterly…

The assessment with Brighterly instructor was wonderful. The instructor was able to identify my daughter’s weaknesses and made recommendations. We looking forward to continue her sessions.

February 12, 2026
Unprompted review

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