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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the onboarding process smooth and understandable. People frequently highlight the excellent customer service, noting prompt responses and a supportive approach that simplifies learning the system and utilizing its features effectively. However, some customers were dissatisfied with the customer service, mentioning difficulties in resolving issues via email and a preference for phone calls. A few people also felt that sales tactics were pushy and that there was a lack of follow-up after contracts were signed, leading to frustration and a perception of unresponsiveness.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to understand... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and patience of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more

Company replied

Rated 5 out of 5 stars

The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more

Company replied

Rated 5 out of 5 stars

We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more

Company replied

Rated 5 out of 5 stars

Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

The representatives are well-informed, professional and polite. I appreciate the guidance I receive and the time and patience provided.

November 5, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,
Thank you for the wonderful feedback! We're thrilled you're enjoying our service.
Regards,
BrightHR Canada

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Rated 5 out of 5 stars

Great Support from Spencer

Spencer understood my question and gave me immediate help. He was very friendly and easy to work with! Thank you!

October 28, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,
Thank you for your great feedback! We're thrilled you're enjoying our service and Spencer's support.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Onboarding and HR Consultation

Good afternoon. The BrightHR onboarding experiences, as well as discussions with the HR consultant provided valuable information. Both individuals were very well versed in their areas and both very patient and friendly. The onboarding was receiving was explained and reviewed effectively allowing for immediate use in inputting data, and the template documents were received almost immediately after discussions with the consultant. Excellent discussions and valuable resources. Thank you.

August 26, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for the wonderful feedback and welcome aboard! Very delighted to hear you enjoyed your onboarding experience, our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

BrightHR software

My team meeting for the review of BrightHR software was very informative and helpful. Looking forward to working with this company.

May 14, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for the great feedback and welcome aboard! Happy to hear your meeting was helpful and informative.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Amazing Training sessions

The training sessions with Alvira about the BrightHR and the Blip app! was great. She was very patient to answer all our questions and making sure that we understand every step. She was very pleasant and friendly. We are very excited to use the features that BrightHR offers. Hopefully this would make the management task seamless.

January 29, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for the wonderful feedback! Delighted to hear you're enjoying the BrightHR features and you received great support.

Regards,
BrightHR Canada

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Rated 5 out of 5 stars

Always happy and satisfied with the…

Always happy and satisfied with the process and response when I contact Bright HR for support. There are features I still don't use but there are a lot of resources to learn how to use them including a live agent who always seems available to answer my call. Bright HR also allows me to delegate admin/management duties with the right amount of access. Love this program.

January 11, 2021
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for the great feedback! Really delighted to hear you're enjoying our software, along with our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Our company has been using BrightHR for…

Our company has been using BrightHR for about a year. During the training session today, Natalie provided instructions and demonstrations as to how to utilize the program more effectively. She was patient and very pleasant answering questions and made several recommendations that will be very helpful in the future.

December 17, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! Delighted to hear you had a successful training session, and you are enjoying our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

BrightHR new features are great

BrightHR has come a long way since its introduction. Scheduling feature is a great value add with drag and drop functionality. And the ability to get the data on a spreadsheet is essential. Thanks Natalie for a walk through through New features. We will definitely use BrightHR a lot more for our HR needs.

December 17, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for the great feedback! Happy to hear you had a successful training and that you continue to enjoy our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Added a lot of value to our business

Added a lot of value to our business. Now we have great HR for our team and we don't need to pay an hr lawyer.

December 17, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! Delighted to hear you're enjoying our services and support.

Regards,
BrightHR Canada

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Rated 5 out of 5 stars

BrightHR Training Session with Alvira

Alvira was terrific at the BrightHR training session.
She explained all the features of the system and how to get the most out of it. She was pleasant and took time to answer my questions completely.

December 7, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! Happy to hear you received a great training session.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

The team is extremely helpful

The team is extremely helpful, respectful and organized. they make the onboarding process seemless, efficent and easy!

November 26, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your great feedback! Happy to hear you enjoyed the onboarding process.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Great overview of BrightHR by Natalie Shallow

Was very pleased with the detailed overview of BrightHR that Natalie provided. She was very helpful and addressed all of my questions with great knowledge of the tool. Looking forward to updating all of our employees in BrightHR!

November 19, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you're enjoying our services and support.

Regards,
BrightHR Canada

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Rated 5 out of 5 stars

My session with Alvira was very…

My session with Alvira was very informative, I am looking forward to reviewing and deciding what applications will work for our company.

November 10, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you're enjoying our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Alvira was very informative and…

Alvira was very informative and explained every detail to me. It was a pleasure speaking with her.

November 5, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you're enjoying our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Natalie from Bright HR has been amazing…

Natalie from Bright HR has been amazing and extremely supportive. She would get back to me within mere hours and stay with me until all of my issues were resolved. I would highly recommend Natalie and the team at Bright HR Canada

November 4, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you're enjoying our services and support.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Natalie was absolutely brilliant with…

Natalie was absolutely brilliant with my one on one training. Natalie was very through and patient as she answered al my questions.
Thank you

October 30, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you're enjoying our services and support.

Regards,
BrightHR Canada

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Rated 5 out of 5 stars

Alvira was very thorough

Alvira was very thorough and informative with her demonstration. Although the software is not a good fit for us we really appreciate the time she took to walk us through all of the benefits.

October 29, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy to hear you received the support needed and your questions were answered.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Successful meeting with Alvira

My meeting with Alvira was very informative. It was very helpful to have this demonstration. I look forward to going through each section on my own and choosing what works best for my company. Thank you Alvira😊

October 29, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback! We're happy you are satisfied with the support and information you received.

Regards,
BrightHR Canada

Rated 5 out of 5 stars

Natalie was great from the BLIP team

Natalie was great from the BLIP team. Very knowledgeable and helpful. As a new user she made the experience easy. Thanks Natalie!

October 29, 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hello,

Thank you for your feedback and welcome aboard! We're happy to hear you're enjoying our support and services.

Regards,
BrightHR Canada

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