Bright Swimwear Reviews 

2,676
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, describing it as friendly, helpful, and highly responsive, especially when assisting with exchanges. Many reviewers also highlight the excellent quality of the swimwear, noting its durability and attractive designs. Even when initial sizing issues arise, the support team often resolves them efficiently, sometimes allowing customers to keep the original items. However, some customers also noted issues with order fulfillment and shipping, experiencing delays or missing items. A few people mentioned that customer service could be slow or unhelpful regarding refund policies, and some reviewers found the sizing inconsistent, often running smaller than expected, with product details like padding not always clearly specified.

What people talk about most

Product

Users describe positive interactions with product, praising the quality of the swimwear, with many finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as kind, responsive, and... See more

Quality

Customers consistently note positive experiences with quality, praising the material as high-quality,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the quick shipping and helpful customer... See more

Staff

Customers had positive experiences with staff, consistently praising their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange my bottoms for a different size. They let me keep the original bottoms as well to reduce their carbon footprint. This is such a good brand with great customer service!

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(2,676)

279 reviews in the last 12 months

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Rated 5 out of 5 stars

Bright swimwear is amazing!!!

Bright swimwear is amazing, not only are their bathing suits great quality and a reasonable price but their customer service was impeccable as well. I accidentally ordered a duplicate of one of the bathing suit tops and they got back to me on reasonable time and they were extremely helpful, understanding, and kind. I highly reccomend

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great selection of swimwear!

Great selection of swimwear, perfect fit and the quality is also really good! The team is supportive in advising on the right size but all sets I bought were beautiful and comfortable! Highly recommend!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

This brand is amazing!

This brand is amazing!! It was my first time ordering from them and I needed an exchange for bigger top sizes. I reached out through email explaining the situation and they responded quickly with the best service! They so kindly let me keep the items I initially wanted to return, while they also are sending me my correct sizes. I will definitely be ordering from them again!

July 10, 2026
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Rated 5 out of 5 stars

Bright Swimwear has some of the best…

Bright Swimwear has some of the best customer service I’ve experienced. I ended up needing to exchange almost my entire order, and they made the process incredibly easy. They were so kind, quick to respond, and even let me keep my original items rather than send them back. That level of generosity and care truly impressed me. It’s refreshing to support a company that genuinely values its customers. I’ll definitely be shopping with them again! 💗

July 9, 2026
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Rated 5 out of 5 stars

Great customer service!

They have an amazing customer service that was very helpful when processing my return! They even let me keep the item I was exchanging!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Bikinis

I ordered a few items and they were sadly one size too small . I contacted Bright Swimwear service . It was so easy and Anna was very helpful . I just picked the Item what i wanted in the right size . After she sent me the confirmation she told me that i can keep the items i already had and give it to someone . No further costs . That is first of all so so nice and really thoughtful ! I recommend this shop to 100% . Go get your bikini .

July 7, 2026
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Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than two weeks.

Friendly customer service, great support, and lovely swimwear. Highly recommend!

June 26, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Mila,

We appreciate your review and are so happy to hear that you're satisfied with our products and service. Our team is always happy to help! Please just let us know if you need any further assistance.

Elsa x

Rated 1 out of 5 stars

Extremely disappointing customer…

Extremely disappointing customer service.

I've never experienced such a poor return and exchange process. The company refuses to refund unused items and only offers store credit, which is frustrating enough. However, what makes the experience even worse is the incredibly slow customer service.

Because it takes so long to receive a response, the items I want to exchange for keep selling out before my request is processed. As a result, the exchange policy becomes almost impossible to use in practice.

It feels like the company is happy to keep customers' money while refusing to issue refunds for unused products, leaving customers with very limited options. This has been a very disappointing experience, and I would not shop here again based on the level of customer service and the way returns and exchanges are handled.

June 30, 2026
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Rated 1 out of 5 stars

Color is not the same at all and sizing…

Color is not the same at all and sizing is completely wrong. Got size L as per sizing chart and it is way too big. Also material feels cheap and color is completely different from site. Do not reccommend bright swim.

June 30, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Suvi,

We're sorry to hear that your order didn't quite work for you as we strive to provide our customers with high-quality products. Kindly note that colors may vary slightly due to lighting and screen settings, but overall color and appearance of the product should still closely match the photos.

That said, upon checking, we have no existing ticket with your order details. If you feel like your products might have been faulty and discolored, or if you'd like to request for an exchange for the style or size, our team would be happy to process a replacement or provide you with recommendations for another set!

Elsa x

Rated 5 out of 5 stars

I love this brand!!

I love this brand!!! Returned my medium tops for large because there was less fabric in triangle top than expected but customer service was super helpful and had quick responses. Highly recommend. Quality is 10/10

June 25, 2026
Unprompted review

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