Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more
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Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.
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Replied to 89% of negative reviews
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Bright swimwear is amazing, not only are their bathing suits great quality and a reasonable price but their customer service was impeccable as well. I accidentally ordered a duplicate of one of the bathing suit tops and they got back to me on reasonable time and they were extremely helpful, understanding, and kind. I highly reccomend
Great selection of swimwear, perfect fit and the quality is also really good! The team is supportive in advising on the right size but all sets I bought were beautiful and comfortable! Highly recommend!
BEST customer support service ever. Nice swimwear and even nicer people 🥰
This brand is amazing!! It was my first time ordering from them and I needed an exchange for bigger top sizes. I reached out through email explaining the situation and they responded quickly with the best service! They so kindly let me keep the items I initially wanted to return, while they also are sending me my correct sizes. I will definitely be ordering from them again!
Adele was very helpful and nice! She quickly helped me with my return and was very generous with the policy.
The staff was very helpful when dealing with a return. I appreciate their willingness to help me do an exchange with multiple options since the size I needed was out of stock.
Bright Swimwear has some of the best customer service I’ve experienced. I ended up needing to exchange almost my entire order, and they made the process incredibly easy. They were so kind, quick to respond, and even let me keep my original items rather than send them back. That level of generosity and care truly impressed me. It’s refreshing to support a company that genuinely values its customers. I’ll definitely be shopping with them again! 💗
Love the items I bought and the quality just needed to exchange one for a bigger size! The returns/exchange process was so easy and brightswimwear were so quick to initiate it! I’m so grateful - thank you!!! Xx
They have so many options and were more than happy to help me and replace my order when i saw that it didn't fit! Quality seems top as well!
They have an amazing customer service that was very helpful when processing my return! They even let me keep the item I was exchanging!
I ordered a few items and they were sadly one size too small . I contacted Bright Swimwear service . It was so easy and Anna was very helpful . I just picked the Item what i wanted in the right size . After she sent me the confirmation she told me that i can keep the items i already had and give it to someone . No further costs . That is first of all so so nice and really thoughtful ! I recommend this shop to 100% . Go get your bikini .
The customer service here is 10/10. Would recommend this brand to anyone.
Really happy. Thank you :-)
Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than two weeks.
Friendly customer service, great support, and lovely swimwear. Highly recommend!

Reply from Bright Swimwear
Great customer service they got back to me fast and were very helpful. My girls love their bathing suits!
Extremely disappointing customer service.
I've never experienced such a poor return and exchange process. The company refuses to refund unused items and only offers store credit, which is frustrating enough. However, what makes the experience even worse is the incredibly slow customer service.
Because it takes so long to receive a response, the items I want to exchange for keep selling out before my request is processed. As a result, the exchange policy becomes almost impossible to use in practice.
It feels like the company is happy to keep customers' money while refusing to issue refunds for unused products, leaving customers with very limited options. This has been a very disappointing experience, and I would not shop here again based on the level of customer service and the way returns and exchanges are handled.
Color is not the same at all and sizing is completely wrong. Got size L as per sizing chart and it is way too big. Also material feels cheap and color is completely different from site. Do not reccommend bright swim.

Reply from Bright Swimwear
I love this brand!!! Returned my medium tops for large because there was less fabric in triangle top than expected but customer service was super helpful and had quick responses. Highly recommend. Quality is 10/10
Attentive and fast service. Very pleasant and professional.
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