Bright Swimwear Reviews 

2,680
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional support, noting that the team is extremely responsive, helpful, and accommodating when dealing with product exchanges. Many people also genuinely appreciate the high quality, durability, and cute designs of the various swimwear items available. Some reviewers were not happy with the sizing, mentioning that the products frequently run small and offer limited coverage for larger busts. Additionally, several consumers expressed frustrations regarding the return policy, pointing out that cash refunds are not provided and that navigating the exchange process can sometimes become quite challenging.

What people talk about most

Product

People report positive experiences with product, highlighting that the items are very cute, well made, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful support... See more

Quality

Clients share positive opinions on quality, consistently praising the durable materials and beautiful... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with opinions sharply divided. While many... See more

Return policy

Consumers find return_policy to be ambiguous as experiences vary widely. On one hand, many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied

Rated 5 out of 5 stars

Very helpful and quick customer service. I am a first time buyer, and I have issues sometimes with sizing because I have a larger chest. While one style worked for me that I purchased, another one did... See more


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(2,680)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

I ordered 2 small bikinis from Bright Swimwear for the first time about a week ago and received my order yesterday. Everything came exactly as ordered! After trying them on I realized I was gonna need medium sized tops instead of small so I messaged them and they got back to me within 24 hours and straightened everything out easily and quickly. Their customer service is great! Products are also exactly as advertised.

June 3, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Kayla,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

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Rated 5 out of 5 stars

Excellent quality - Very helpful

I ordered three different swimsuits and I was very impressed with the quality of the material. They fit perfectly, except for one that I accidentally ordered in the wrong size.

I contacted customer service to arrange an exchange, and they responded very quickly and were extremely helpful. To my surprise, they even let me keep the swimsuit in the wrong size as a gift.
I’m now looking forward to receiving the correct size and wearing it.

Thank you very much for the excellent products and outstanding customer service!

June 1, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sofia,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service


Suit fits very small, but they accepted to send a new version for free. Thanks !

June 3, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Axelle,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love!!

Love my bathing suit and also great customer service, very straightforward and helpful! Sizing runs a little small but the exchange process was easy!

June 2, 2026
Unprompted review
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Reply from Bright Swimwear

Hi Annalise,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer support is amazing!

Customer support is amazing!

June 1, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Rachel,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

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Rated 5 out of 5 stars

Excellent customer service from Bright…

Excellent customer service from Bright Swimwear.
I recently needed to arrange a return and was fortunate enough to be assisted by Adele. From start to finish, she was professional, responsive, and genuinely helpful. She replied promptly to my emails, clearly explained the process, and made what could have been an inconvenient experience completely straightforward.
In an age where good customer service can be hard to find, Adele's efficiency and friendly approach stood out. It's clear that Bright Swimwear values its customers and has a strong support team behind the brand.
A big thank you to Adele for making the process so seamless. Based on this experience, I would happily shop with Bright Swimwear again and would recommend them to others.

May 28, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Janna,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Adele was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

I contacted customer service with an…

I contacted customer service with an exchange request and was assisted by an incredibly kind and responsive associate. This is easily one of the best swimsuit brands I’ve experienced.

May 28, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Vivian,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

I love the swimsuits and the team was…

I love the swimsuits and the team was very kind! I got the wrong size and the team was super nice and responsive in working out my exchange!

May 25, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Savannah,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Smooth exchange

Ordered two bikinis, but both tops were too small. So I reached out to them for an exchange and some advice on which size I should get instead. They responded quickly and within a few days I received two new tops in a size that fit me perfectly. Great customer service!
The quality is also really nice.
Could not recommend any less!!!

May 22, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sara,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

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Rated 5 out of 5 stars

Absolutely wonderful communication

Absolutely wonderful communication! Bathing suits are super soft and seem very durable! My sizes didn’t fit but bright swimwear is sending me all new sizes without having to go through the exchange process. I am very thankful for this and will be placing my future order with them.

May 21, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Kelsey,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service for returns!

May 19, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Finley,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

10/10

Great quality bikinis & wonderful customer service!

May 19, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi there,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the quality for the price

Love the quality for the price! Their styles are really fun and bikinis are comfortable and also not too high waisted which is hard to find. I would recommend sizing up! I got a medium which is already a size up for me (5’5 120lbs and 27in waist) and it was still too small. However they have a great return policy.

May 19, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi there,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

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Rated 5 out of 5 stars

Bright swimwear has the best customer…

Bright swimwear has the best customer service. I ordered a swimsuit from them 2 years ago, and it is my go-to suit that I always reach for. I use it to sauna, swim in the ocean, and the pool and it has not faded or torn. I re-ordered two more suits from them recently. They shipped very fast, but unfortunately they didn’t fit. I contacted support and Alexia was very helpful and helped me exchange for new sizes and even let me keep the original ones to reduce carbon footprint and allow me to give my suit to a friend.

May 19, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hello,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Alexia was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

very nice and quickly responded!

May 18, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Evelyn,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the swimsuits

Love the swimsuits! Customer service was super helpful with exchanges. I would recommend buying from them!

May 17, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Jenny,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Helpful Responsive Team

The team was super responsive and took great care of me when I needed support!

May 14, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Julia,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

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Rated 5 out of 5 stars

Outstanding Customer Support

The Bright team (Alexia) was outstanding to work with. I emailed my concern, and they went above and beyond in aiding me in the exchange process, all while remaining conscious of their carbon footprint! I can't wait to wear their products this summer!

May 14, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sloane,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Alexia was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

They have the absolute best swimsuits…

They have the absolute best swimsuits they go above and beyond making each print available in different fittings and styles for different body types. I was extremely satisfied with my order and how adorable the bathing suits were. I can’t wait to wear them on vacation. I was exchanging two bathing suits for a different fit, and they went above and beyond to help me through the exchange and we’re so kind through the process. this is a business that you should be shopping with this summer.

May 11, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Cassandra,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Anna was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

A forever customer!

I had quick responses and the person helping me was lovely. I feel like the answers to my questions were genuinely helpful while they provided more information about their other products which made it easier to keep shopping keeping that information in mind. I really appreciate the fact they are trying to reduce their carbon footprint by letting me keep my original purchase and gift it to a friend. Their clear information about the new invoice was nice because it kept it stress free. My new items were sent very fast and it was all handled very well. I was so impressed by this process and will absolutely be shopping here again!

May 12, 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Beverly,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

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