Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy
Joined last week from Vodafone which always buffered and have had no problems
September 2, 2025
Unprompted review
Reply from Brillband
That’s brilliant to hear — welcome to Brillband! 🙌 We’re so glad the switch from Vodafone has been smooth and you’re enjoying buffer-free browsing already. 🚀
Team Brillband ⚡️
Simple and Straightforward
Can't complain as everything was made simple and straightforward.
September 10, 2025
Unprompted review
Reply from Brillband
Thanks so much for the feedback! 🙌 We’re glad everything was simple and straightforward — that’s exactly how it should be. 😄
Team Brillband ⚡️
Never went in contract but a year later…
Never went in contract but a year later you tried to remove money from my bank
September 10, 2025
Reply from Brillband
Hi there, we’re really sorry about this — it was definitely an error on our side. We’ve now removed all of your details from our systems to make sure this doesn’t happen again. Thanks for bringing it to our attention, and apologies again for the hassle this caused. 🙏
-Team Brillband ⚡️
I now need to wait two weeks after the…
I now need to wait two weeks after the agreed date due to a system failure doesn't install confidence
September 9, 2025
Reply from Brillband
We’re really sorry your installation has been delayed — we know how frustrating it is to have to wait longer than expected. This was caused by a system failure, and while that doesn’t install confidence, please know we’re doing everything we can to get you connected as soon as possible. Thanks for bearing with us while we get this sorted. 🙏
-Team Brillband ⚡️
Always really helpful as a company with…
Always really helpful as a company with quick customer service - would (and have!) recommend to friends
May 18, 2025
Reply from Brillband
Nothing better than happy customers and fast broadband — cheers for the love and for being part of our growing Brillband family 🚀.
-Team Brillband ⚡️
Reply from Brillband
Brilliant customers make our day — glad you’re enjoying the service! 💜
-Team Brillband ⚡️
Reply from Brillband
Brilliant customers deserve brilliant broadband — thanks for the love! 🙌🚀
-Team Brillband ⚡️
Switch over no internet for 2 day all…
Switch over no internet for 2 day all hours was at risk as everything runs off wifi
September 1, 2025
Reply from Brillband
We’re really sorry you were left without internet for a couple of days during your switch over — we know how disruptive that must have been when so much relies on WiFi at home. That’s not the experience we want anyone to have. A member of our team will be in touch with you today to check in and make sure everything’s running smoothly now. 🙏
-Team Brillband ⚡️
How regret moving
Speeds great, switch was easy. Eero works a treat. The downfall is lack of boosters! Or option to say pay monthly for one. £119 for a booster (another eero is ridiculous) not ideal for large homes. You can use the eero as the router and use your own setup for WiFi but again extra cost
Sadly had to lower my review. The customer support is absolutely ridiculous! I new it was to good to be true! Any fault you have expect it not to get fixed for a good while! It'll take at least 3days before someone even acknowledges it. NO LIVE SUPPORT OR NUMBER ANYWHERE. they have WhatsApp messaging, not had a reply for weeks! Chat on there site same again!! If you've got a fault that results in no internet, don't expect a quick fix! Sadly I'm now regretting moving. The booster option is absolutely ridiculous! You have to purchase a new eero separately from them for coverage. That's upfront £50 minimum. I get barely any signal since moving. Because I refuse to buy a booster when other services have add ons i.e whole home, WiFi extra.
August 30, 2025
Reply from Brillband
Thanks for the great feedback — we’re so glad to hear the switch was smooth, speeds are flying, and the eero’s working well for you! 🚀
We totally get what you mean about bigger homes sometimes needing a little extra coverage. While adding another eero is the best way to extend the mesh, the cost through Brillband is actually a bit lower than what you mentioned. If you’d like, just get in touch with the team and they’ll share the details with you. 🙌
-Team Brillband⚡️
Excellent Customer Service!
Were having issues with my broadband for few days and had no time to chat and fix it. Had time this morning and chatted with Emma who was exceptional with her service and fix the issued remotely with firmware update and guiding me to do the soft reset for eero router. Solved the issue effortlessly.
September 5, 2025
Unprompted review
Reply from Brillband
That’s brilliant to hear! 🙌 We’re so glad Emma could jump in, get everything updated and guide you through the reset so smoothly. Remote fixes that get you back up and running always feel like a win 🚀 Thanks for sharing your experience!
- Team Brillband ⚡️
Great costumer service and im really…
Great costumer service and im really happy with the fast and reliable Internet.
September 4, 2025
Unprompted review
Reply from Brillband
Hi Martin,
So glad you’re happy with the team and loving those fast, reliable speeds! 🚀🙌
- Team Brillband ⚡️
Reply from Brillband
Hi there, thanks for leaving your feedback — and sorry again that it felt like things took a bit too long to get sorted.
Just to let you know, our team did try reaching out a few times by phone, but it looked like you were busy each time we called. We’ll always do our best to get hold of you in situations like this, and we really appreciate your patience while we worked on resolving it.
-Team Brillband ⚡️
Absolutely brilliant customer service
Absolutely brilliant customer service, being able to engage with someone via WhatApp while juggling a busy work life was fantastic, internet went active as expected and the eero wifi router is great, from the minute of activation speeds where already over 800mps.
September 1, 2025
Reply from Brillband
That’s fantastic to hear! 🙌 We’re so glad WhatsApp support made things easier to juggle alongside your busy work life, and brilliant that everything went live as expected. 🚀 Hitting 800+ speeds right from the get-go is exactly what we love to see. Thanks for sharing your experience!
-Team Brillband ⚡️
Excellent customer service
Emma thanks soo much for your excellent customer service I'd be proud to have you on my team keep up the amazing work 10/10 from me
August 30, 2025
Unprompted review
Reply from Brillband
Thanks so much for the amazing feedback! 🌟 Emma will be over the moon to hear your kind words — we’re super proud to have her on our team too. 🙌
-Team Brillband ⚡️
Alisha was great
Alisha was great, she managed to fix my issue quickly and managed to get me connected within minutes!
August 28, 2025
Unprompted review
Reply from Brillband
That’s brilliant to hear — Alisha will be so pleased to know she got you connected so quickly! ⚡ Thanks for sharing your experience 🙌
- Team Brillband ⚡️
Brillband the "BEST BROADBAND PROVIDER"💯❤️💯.
Been with them for a few months now and I have a nothing but great respect for them having no issues with broadband,not one ,also customer service amazing,they very quick to rely to you ,Either by email or WhatsApp message.trully great service all together 💯😁💯❤️this broadband provider I do.😁💯😁
They the best broadband provider iv been with and id recommend them to everyone,I have done told family and friends about them.💯🙏💯😁.
May 10, 2025
Unprompted review
Reply from Brillband
Wow — thanks so much for such an amazing review! 🌟 We’re over the moon to hear you’ve had no issues with your broadband and that our team has been quick to reply whenever you’ve needed us. Hearing that you’d recommend us (and already have to family and friends 🙌) honestly means the world to us.
We’ll keep working hard to make sure you keep getting the fast speeds and great service you deserve. 💯😁
- Team Brillband ⚡️
Nice and straight forward
Nice and straight forward. Support was good when I had to speak to them after an issue with my router delivery (not Brillband's fault!)
August 21, 2025
Reply from Brillband
Thanks for the great review! 🙌 Glad everything was nice and straightforward, and that our team could help get things sorted quickly with your router delivery.
- Team Brillband ⚡️
Excellent super fast speed
August 19, 2025
Reply from Brillband
Love to hear it! 🚀 Super-fast speeds are what we’re all about — glad you’re enjoying them! 🙌
-Team Brillband ⚡️
Reply from Brillband
Thanks for the kind words! 🙌 We’re really glad to hear you’re happy with the broadband and service.
- Team Brillband ⚡️
It was okay .....
August 24, 2025
Reply from Brillband
Thanks for your feedback! 😊 We’re glad things were okay, but we’d love the chance to turn your experience from “okay” into “amazing” next time.
- Team Brillband ⚡️
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