brillen.com Reviews 

Because I was a previous customer, I wrote a review, I was offered a code for50% off my next specs,I tried to use this offer, and after a lot of meeting about, the code was accepted, however, after ordering a single pair of glasses, which I paid for on July16th this year, I waited patiently for my specs, then phoned the local opticians where they were purchased, they were told by Brillen I hadn’t paid, but..... I was sent two invoices and paid the first one.
Yjey have denied sending two invoices and have said the invoice is outstanding.
Fed up now, as is the local shop trying to make sense of it all! I have paid, my card company will look into this , but I do not have the glasses I paid for, which I clearly need, wouldn’t bother to use this company , big lack of customer care / service, so annoyed with it all

Shambolic. Waiting since May 11 for glasses to arrive. Customer services show no interest in getting anything resolved. The cheap offer doesn't make up for the appalling service.

It started with about 10 harassing phone calls where they called and hung up over and over because I had not selected an appointment time. When I finally called back, some guy with an impossibly thick accent told me that I needed to make an appointment or they would bill me extra. When I told them to stop calling, they emailed me over and over. I finally had to mark all messages from them as spam.

I now see that they have very low reviews EVERYWHERE... and I can understand why.

I requested a refund after waiting 21 days for my glasses. I was given a document for the refund which was supposed to happen in 2 days. I contacted their agent after 5 days and was told it could take up to 7 days to process. It has been 10 days now and no refund. I would not recommend this service to anyone.

The store in El Paso, TX at Sunland Park Mall is a joke, I have been waiting a month for my glasses, no one called to update me. I finally sent an email to a site and I got a response to call a number that no one answers. I finally went to the store and the young lady stated they are still on back order. I asked for my
down payment back. This store does false advertising. Don’t waste your time at this site 😕

At first the glasses were fine. Then after a few months, they began to get cloudy often. Smudges are hard to remove and I find myself struggling to see clearly.

After 3 weeks I called about my order. No one called me to say they were ready. Walked in store and employee just looked at me, saying nothing until I said I was waiting for you to say hello. He shuffled to the back and came back with my order. Had to ask him to adjust the frame, which he tried bending the frame to fit, but was not right after a few tries. Had to ask him several times to clean the lenses. Employee needs better customer service training and training in adjusting frames. I’ll go to Lens Crafters to adjust the frames. Not impressed with staff.

In addition, I never did get the second half of my eye exam that was supposed to be completed when I picked up my glasses.

Nice product. Good experience with merchant provider.

For one thing this is not Judy telephone this is angel mauricio's telephone who also purchased glasses correct your records please

Although I was very happy with the service provided I am very disappointed that number one the glasses I needed the most still haven't arrived ,they were ordered April 28,today is May 25
.I did cancelled my order and asked for my cash deposit back ,the gentleman told me I had used a credit card
I paid cash $200 ,justin case I checked my credit card and no $200 to anyone on that date
Plus I used cash because my card got declined

I love my glasses, love the price!
I usually pay hundreds, not anymore!
I have sent a few of my friends, and each one has loved them too.
Come check them out, and you will see.

Brillen is a great company,they are very responsible.and professional.
Especially Robert and Eric and the office crew, they are friendly and professional.

Very happy with my new glasses. They were delivered faster than I expected and pricing was great!

I have sent multiple emails to try and get repair work for two pair of glasses. I've gotten a response that they receive it but then nothing thereafter. Twice now!

I initially made an appointment in November 2020 because of Covid had to cancel till
April 2021
Went to Croydon
Was welcomed and explained offered had a excellent opitian, had eye test given choice of frames
Collected two pairs as advertised in two weeks
Great service from a great quality team
Normally I always felt ripped off
But I honestly got a bargain
1 plain pair, I tinted for Sunglasses
I can't complain
Excellent quality offers please try the offer unbelievable prices

I like the lenses so far. One pair of glasses didn't fit well and the lenses will be redone, I hope it corrects the issue. I found other frames that were not available when I had my initial appointment and asked about changing to them. The store was very busy with multiple people waiting, only one attendant and my question was never really answered. I patiently waited while another person was finished but felt like my session was rushed and I still don't know how I can change the frames or what my options are for better fitting frames. I guess these ill fitting frames will become a back up to the glasses I already have. Not exactly a good use of my money but I guess I will live with it.

Everything was great once I got my glasses. The wait to get them is awful. And the selection of frames available was nill.
I am still wearing these brillen progressives but it's time for a new prescription.

The choices of frames are few. but the price was right. It was an easy process. I chose to apply this to sunglasses, so I don't wear them everyday. If It were to be for my regular glasses I don't think I would haven chosen this process.

I did love my glasses the only thing is they do scratch when I tried getting in touch with the company sent the. An email they never respond me my question was regarding the scratches.

Terrible experience. The most unprofessional rep that I've ever dealt with. Service was so bad, I ended up asking for my money back, which took over a month, two office visits, and five phone calls to receive. Buyer beware. Try Costco, better value, great service and timely delivery.