brillen.com Reviews 

Great service from my local vendor, Payless Optical in the Mission, SF. Wonderful products and personal attention from Felix the owner. I ordered a second pair of Brillen eyeglasses after I was so pleased with the first one. Over a year later both pairs are in great shape. Highly recommended.

The process was flawless. The price was very good .

Terrible company I had an appointment booked for 14.00 & 14.30 for Bynum partner today & both appointments cancelled. This is absolutely unacceptable & disgusting to cancel my appointments at short notice. To add insult to this they are offering us appointments a fortnight in the future.
The reason why our appointments are cancelled they are installing new equipment & the reason why we have to wait a fortnight is that is earliest dates available. We have been let down by this company absolutely disgraceful & useless company which has no customer services just arrogantly cancelling our appointments with a very negative derisory insulting telephone call. We will never use this this company again as absolutely hopeless & useless.

There is nothing constructive to say.

While the pricing sounds inviting, the service is just awful. So it's clearly a "you get what you pay for" situation. I would hope my experience is not the norm, but I can only speak for myself. Some fault may lie with their "partner" optometrist. Pricing wasn't transparent, and I did want to pay extra for different frames. Lenses priced out higher than expected, and the various "discount" categories made understanding the final price for lenses nearly impossible to understand. Then, they took a long time to arrive, and even longer to find out they were wrong. Getting a refund was difficult--the optometrist may be at fault here, too. But that's not my problem in fact. Customer "service" was less than helpful. Optometrist told me Brillen would refund directly to me, but when I contacted them, they didn't know what I was talking about and referred me to the optometrist. The whole issue of paying some to Brillen (lenses) and some directly to the optometrist (frames) is less than ideal. Optometrist finally refunded money for lenses after several threats on my part. I will never use this service again.

The progressive lenses are fine for driving, but don’t work for reading. I went back to the facility, who said that they no longer represent you. Minor adjustment didn’t work, so I am not able to use the line free bifocals.

I participated in the Brillen special for progressive lenses. The prescription and near vision was never correctly made. The glasses are unusable. While Brillen had a money back guarantee they didn't honor it as they said the time had elapsed and there was no way they could issue a refund. This is unfortunate.

Horrible experience. Very rude employees.

Disappointed...
I purchased 2 glasses, one was clear the other was distorted.

Didn’t like the quality of glasses, frames are bad frames broke and when I went back to the store customer service was terrible I won’t go back

I have enjoyed your glasses, and appreciate that one pair was replaced. Unfortunately the optometrist I bought it from screwed up on one aspect. I did not want any blue tint in the wire frame ones but they put it through that way anyway and when I called them on it, claimed I had wanted it. I did not. However, I would recommend your company's projects in the future.

Waited over three months for my glasses to be shipped to my optical shop. In that time I moved out of state, and getting their optical shop to mail them to me was impossible. It took over one year to get my glasses, even then, I had to have a friend pick them up and mail them to me. The whole time customer support was no help...they didn't even respond to my request for help. Awful service!

The frame option was less the second time around. Very sad I couldn’t get the same one.

Very satisfied with glass light weight, clear view and great fit.

Poor quality and not a big improvement at all.

Great progressive lenses and wonderful customer service

Great service, easy process! Frame choices was a little limited. Happy w/ Brillen

Can’t beat the price and the glasses are great. Highly recommended.