These guys were super helpful answering all my questions before booking a low bouncy castle for my child's birthday party. They showed up promptly, were friendly and even threw in an extra one! Would... See more
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Booked the jungle castle with slide for our 2 very energetic young grandchildren! Booking was straight forward and easy, and any questions were answered promptly. Arrived on time and collection was a... See more
I can't fault this company. I was in desperate need of a bouncy castle this week as the rubbish weather ruined our original plan for a surprise party. I messaged several companies, but Bristol Bouncy... See more
Bristol bouncy castle were FANTASTIC!!! My 4 year old had the frozen themed package bouncy castle 3 characters ,smoke machine, dj , sweets , games , the list was endless ..they arrived early which w... See more
Company details
Written by the company
Bristol Bouncy Castle Hire offers top-quality inflatable castle hire and kids' party entertainment services throughout Bristol and surrounding areas, including Newport & Cardiff Our extensive selection includes bouncy castles, inflatable slides, mascots, and Dj/Disco hire, perfect for birthdays, community events, and family gatherings. With affordable rates and reliable service, we make it easy to bring fun and excitement to your next event. Choose Bristol Bouncy Castle Hire for a hassle-free, memorable party experience! When choosing Bristol Bouncy Castle Hire, you’re selecting the best in party entertainment for Bristol and beyond. Our professional team ensures seamless setup and safety, giving you peace of mind for your event. Whether it’s a kids' party, community gathering, or special occasion, our commitment to quality and customer satisfaction sets us apart from other party hire services in Bristol. Choose us for exceptional service, a wide variety of inflatable options, and a fun-filled, Book Your Paw Patrol Party Today! Ready to make your child’s Paw Patrol-themed party a reality? Get in touch with us today to book your mascot, bouncy castle and party packages! Phone: 07706 719708 (Call or WhatsApp) Email: support@bristolbouncycastlehire.co.uk Website: www.bristolbouncycastlehire.co.uk
Contact info
United Kingdom
- bristolbouncycastlehire.co.uk
4.4
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Absolutely appalling service.
Absolutely appalling service.
My son's bouncy castle booking was cancelled just two days before his birthday party due to staff shortages. The cancellation was sent by WhatsApp – I wasn't even given the courtesy of a phone call.
I then tried calling several times, but my calls were ignored. It wasn't until you eventually replied to my WhatsApp that you sent me a list of other companies. At that point, with only two days to go, the responsibility should have been on you to contact those companies and arrange a suitable replacement, not leave me to deal with the stress of fixing your mistake.
Staff shortages are your responsibility to manage, not your customers'. Cancelling a child's birthday booking at the last minute with so little effort to put things right is completely unacceptable. I would never use this company again and would not recommend them to anyone.
July 30, 2026
Unprompted review
Reply from Bristolbouncycastlehire
Hi,
We appreciate that you are disappointed, however we believe it is important to provide the full context.
We gave you two days' notice that we were unable to fulfil your booking. We made this decision as soon as we became aware of the issue. Had we delayed informing you while trying to source an alternative, we would likely have been criticised for leaving it until the last minute. Instead, we chose to notify you immediately to give you as much time as possible to make alternative arrangements.
Unfortunately, a member of our team was unexpectedly admitted to hospital, leaving us short-staffed for the weekend. This was completely outside of our control.
During the peak summer months of July and August, we guarantee garden bookings because they offer the flexibility needed to manage unforeseen operational issues. Community hall bookings are not guaranteed during this period due to their fixed delivery and collection times. This policy is clearly set out in our Terms & Conditions.
When you placed your booking, you chose a community hall hire knowing that, should operational issues arise, community hall bookings are the first to be rescheduled or cancelled. These Terms & Conditions were displayed throughout the booking process and formed part of the agreement you accepted before your booking was confirmed.
You can view the Terms & Conditions here:
https://www.bristolbouncycastlehire.co.uk/pages/company-info-and-terms#BodyContent
We also provide 24-hour customer support via WhatsApp, as outlined in our Terms & Conditions, should customers need to contact us.
We understand that this was frustrating and apologise for the inconvenience. However, we acted in accordance with the Terms & Conditions that were accepted at the time of booking. We sincerely hope you were able to find a suitable alternative for your event.
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Used Bristol bouncy castle company for…
Used Bristol bouncy castle company for my daughter’s 6th party.
Good customer service even for the awkward customers like myself who couldn’t decide on which castle to go for. Good value for money love the packages that they offer. Great communication and will let you know of any issues that arise. Highly recommend.
July 19, 2026
Unprompted review
Amazing experience from start to…
Amazing experience from start to finish! We had the kpop bouncy castle, big games and mini cars which all went down a big hit with all the kids! The bouncy castle arrived dead on the time requested. Couldn’t have asked for more. Will 100% be using again for future parties!
July 19, 2026
Unprompted review
Absolutely awful!!
Absolutely awful completely 1st of May my mum booked this company for my sisters 8th birthday party which was today, 2 hours before the party started they decided to text my mum and tell her they would have to cancel due to one of the drivers being sick and it being one of the busiest days of the year for them... unacceptable!! Had a very upset little girl! so many people said they have had this problem with this company how it's still running i dont know PLEASE AVOID THIS COMPANY YOU WILL JUST GET LET DOWN LIKE THEY DID TO US DO YOUR RESEARCH BEFORE BOOKING WHICH WE DIDN'T DO UNFORTUNATELY!!!
Hi
Thanks for you're reply very mature of you, we would also like a to be refunded the deposit aswell seeing as it wasn't our fault.
July 18, 2026
Unprompted review
Reply from Bristolbouncycastlehire
Hi Demi,
We completely understand why you're disappointed, and we've apologised for the cancellation. However, saying we "shouldn't be trading" because one member of staff was unable to work is an extreme and unfair conclusion.
Have you ever worked somewhere where someone called in sick? Does that mean the entire business should close? Unfortunately, staff illness happens in every industry.
This year alone we've completed over 500 bookings. Our cancellation rate is under 1%, meaning that for every 100 bookings we accept, we successfully deliver around 99 of them. Today was one of the very rare occasions where a last-minute staff absence left us unable to fulfil every booking despite our best efforts.
Yes, five bookings were affected today, and we're genuinely sorry for that. But describing this as something that happens "loads" is simply inaccurate.
Do you honestly think we choose to cancel bookings? If our equipment doesn't go out, we don't get paid. We still have our staff, vehicles, insurance, and business costs to cover. Cancelling customers damages our reputation, loses us income, and creates exactly the sort of situation we're now dealing with. There is absolutely no benefit to us.
We're proud of the service we provide. With over 400 five-star reviews and only a handful of negative ones, our record speaks for itself. One difficult day caused by an unexpected staff issue does not define our business or the standard of service we consistently deliver.
You're entitled to be upset about your booking, and we understand that. But questioning whether we should even be trading based on a single, exceptional incident is neither fair nor reflective of the business we've built.
Here on trustpilot negative reviews are less than 0.9% not even 1%
Where are all these people you spoke to having the same incident? Absolute nonsense.
Let's hope neither you, your children, nor any of your family members ever become unwell and have someone tell you that it's "unacceptable" to be ill. Unfortunately, illness isn't something anyone can predict or control.
Our Terms & Conditions clearly state that during July, August, and September, community hall bookings are the first to be cancelled if exceptional operational issues arise. This is because community halls generally offer very little flexibility compared to private venues. These terms are presented before booking and are accepted by ticking the agreement box.
Customers book with full knowledge of these terms. We prioritise garden and private venue bookings because they allow far greater flexibility if unexpected issues occur.
Nobody wanted today's situation to happen, least of all us. We understand your disappointment, but this was an exceptional circumstance that is already covered by the terms agreed to at the time of booking.
I couldn't of chosen a better company
I couldn't of chosen a better company! I'm the type of person that asks a million questions but in the WhatsApp messages, they were always very quick to respond and every question I had, had an answer which out my mind at rest. They turnt up early and even cleaned the bouncy down as it was a bit muddy from the previous party, the bubble machine we hired was also a hit with the kids. Over all I was very satisfied and the kids loved the whole day! Thank you so much and I will be using this company again in future
July 11, 2026
Unprompted review
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Bouncy castle
Bouncy castle was is excellent condition. Arrived on time and taken down on time as well. The delivery guy was super kind when dealing with disappointed kids at the end. ❤️
July 11, 2026
Unprompted review
These guys are great
These guys are great - reliable and have great choice of bouncy castles. We’ve used them 2 years running and will keep coming back cos from booking to bouncing it is always easy.
July 11, 2026
Unprompted review
Great service and experience
Great service and experience. The team were very responsive and communicative, confirmed delivery times and dates, checked the hall was appropriate for the bouncy castle, and even made some amendments as requested. They turned up early on the day and got the bouncy castle and sound system set up and packed away really speedily. One very happy 5 year old, would definitely use again.
July 5, 2026
Unprompted review
Fantastic service
Fantastic service, I had a bit of trouble booking but they answered my WhatsApp and got it all sorted for me. Delivery was prompt and pick up on time. Both staff members were very friendly and helpful. Would definitely recommend and use them again! Thank you!
July 5, 2026
Unprompted review
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Wedding karaoke system
We hired a karaoke system for our wedding, but what we received was simply speakers, microphones, and a laptop with YouTube set up on it. This was not what was advertised, which stated a preloaded tablet and made no mention of requiring WiFi.
Unfortunately, the system did not work when we came to use it, meaning we were unable to do any karaoke at all, which was a real disappointment and ultimately brought our evening to an early end.
We raised a complaint, but were told we would not receive a refund despite the equipment being unusable on the day.
We spent £150 expecting a proper karaoke system, but what was provided did not match the description and effectively amounted to a basic YouTube setup.
June 12, 2026
Unprompted review
Fantastic service from Bristol Bouncy…
Fantastic service from Bristol Bouncy Castle Hire. A great selection of bouncy castles, excellent communication, and a professional, friendly team. Setup and collection were seamless, and everything was handled efficiently. Faultless service from start to finish. Highly recommended, and we’ll definitely use them again.
May 31, 2026
Unprompted review
Efficient and great communicators!
The company were so efficient and quick to respond! Their timings were excellent and communication was great! Thank you!
March 2, 2026
Unprompted review
We had a great experience with Bristol…
We had a great experience with Bristol bouncy castle hire. They really went above and beyond to make sure we got what we wanted and booked for. Great service friendly people and we were kept up to date with everything along the way. We will definitely boom again.
February 28, 2026
Unprompted review
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Great hot tub and efficient service
Great hot tub and efficient service
December 23, 2025
Unprompted review
Amazing communication arranged the best…
Amazing communication arranged the best packages for us and made my daugthers birthday extra special
February 28, 2026
Unprompted review
Very efficient
Very efficient, polite & friendly ladies!
All of the equipment supplied was amazing & the children very much enjoyed themselves. Thank you for making my sons birthday party that little extra special!
February 21, 2026
Unprompted review
Super helpful and generous!
These guys were super helpful answering all my questions before booking a low bouncy castle for my child's birthday party. They showed up promptly, were friendly and even threw in an extra one! Would definitely use again and have already recommended them to other parents.
January 25, 2026
Unprompted review
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Very good company would definitely use…
Very good company would definitely use them again. From the point of booking to the time they arrived they kept in constant contact. The bouncy castle was in great condition and the party was a big success. We booked the full party package and was worth every penny. Very friendly and great service.
January 24, 2026
Unprompted review
Really polite
Really polite , really lovely customer service definitely hire again in the future !!
January 25, 2026
Unprompted review
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