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They take your money and their site stops working! I wrote to customer service today. The massage I got back is this: Address not found
Your message wasn't delivered to norepl**@britsafe.org because the address couldn't be found, or is unable to receive mail.
Purchased some safety clothing for my team at work. Fast delivery and answered questions promptly, and I had a lot! Sorry. Good seller would recommend
Fantastic service. Great response and received my item quickly. I’ve ordered a few things now from this company and full recommend them. Always quick to send and they always have a wide range of products to chose from
Purchased a pair of Magnum Ultima Black Patrol Uniform combat work boots in November 2023(For Xmas) for my son who is a police officer. We has worn them for work for 10 months and the sole has come off.
When I raised this with Britannia was told they don't give the Magnum 12 month guarantee you get if you go direct to Magnum and they would have to contact Magnum and see what they said.
After a few weeks I was told that nothing could be done as the damage was fair wear and tear.
Boots designed for work costing £120+ not designed to last by their own admission more than 10 months.
Wont be buying Magnum again, high price, low quality.
I purchased a pair of golf shoes from this company and on the purchase side of things found them to be really simple to use with a fast and efficient check-out and delivery of the item bought. They were very competitively priced and delivered with free postage.
The shoes were exactly as described and fitted perfectly. I was really very happy with them.
However due to what I can only assume was a manufacturing fault (It was not a Brit-Safe own product) i have today had to contact the company and ask for a replacement / refund which I did in writing via email.
The company got straight back in touch, having contacted the supplier and has issued a refund straight away.
Superb service. It is only when you have a problem you know how good a company is. Well done folks.
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