Lois responded within a couple of hours to a query and then followed up when I placed the order, with delivery next working day as advised. Overall an extremely easy transaction with the item exactly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a bracelet for my sons 18th birthday arrived quickly and on time , excellent value fantastic after sales by jodie would always come back without fail . Special thanks to Britannia Jewellery... See more
Company replied
I ordered a 18ct Yellow gold curb chain from their website, and it was delivered the next day via Special Delivery. The chain was beautiful exactly as described with great quality/finish, and was in... See more
Company replied
A really nice chain and a fair price. The item was exactly as described right down to the gram weight and quality is excellent. I cannot fault the service received. Communications were good and the de... See more
Company replied
Company details
About Britannia Jewellery
Written by the company
Discover Birmingham's Finest Jewellery Collection
Welcome to Britannia Jewellery, your go-to shop for exquisite new and pre-loved gold, platinum, palladium, diamond and gemstone jewellery at unbeatable prices in Birmingham, UK, and online.
Visit Our Birmingham Showroom
Located in Birmingham's Jewellery Quarter, our spacious showroom is a treasure trove waiting to be explored. Our Birmingham jewellery store offers free parking, giving you the freedom to explore our exquisite collection of affordable luxury jewellery at your leisure.
Shop Online Anytime
Discover our extensive range of jewellery from the comfort of your home at britannia-jewellery.co.uk with an easy-to-use website featuring chains, bracelets, rings, pendants, earrings, and necklaces, all curated to meet your style and elegance needs.
Flexible Finance Options for Your Jewellery Purchases
We accept Mastercard, Visa, Maestro, Google Pay, and offer flexible finance options with 0% interest through Klarna and Novuna, so you can own your dream piece without straining your finances.
Hassle-Free Shopping Experience
Enjoy a seamless shopping experience with us, featuring:
- 🚚 Free Royal Mail Next Day Delivery
- 🔄 Relax with Easy 14-Day Returns
- 🎁 Presented In A Luxurious Gift Box
- 📜 Includes Certificate of Authenticity
Whether you're looking for a statement piece to elevate your style or a sentimental gift to celebrate a special occasion, we have the perfect jewellery to suit your needs.
Explore Our Diverse Jewellery Collection
Discover our diverse range for men, women, and children. From men's rings to women's diamond bracelets, each piece embodies unique style.
Exquisite Fine Jewellery and Pre-loved Treasures
Our fine jewellery, crafted from premium metals like platinum, palladium, gold, and white gold in purities ranging from 9ct to 24ct, features stunning gemstones such as diamonds, emeralds, sapphires, and rubies for added sparkle. Explore newly made designs or affordable pre-loved pieces, with new arrivals regularly updated.
Commitment to Customer Satisfaction and Quality
Britannia Jewellery delivers quality and value, reflected in our 5-star ratings. We are your trusted source for affordable luxury in the UK, dedicated to customer satisfaction and excellence.
More Than a Store: A Journey of Discovery and Value
Britannia is more than a jewellery store; it's a journey of discovery and value. So step in, explore, and uncover that special piece!
Need Help with Your Jewellery Purchase?
Visit Our Showroom
- 📍 42 Frederick Street, Jewellery Quarter, Birmingham, B1 3HN
- ⏰ Open Hours:
- • Mon-Fri 9:00 AM - 5:00 PM
- • Sat 9:30 AM - 2:30 PM
- 🚗 Free Parking Available
Visit us online or in-store in Birmingham today, and let us help you create timeless memories with our exquisite collection.
Connect with Us
Follow for competitions, exclusive ranges & special offers.
Contact info
42 Frederick Street, B1 3HN, Birmingham, United Kingdom
- 01212121715
- enquiries@britannia-jewellery.co.uk
- britannia-jewellery.co.uk
4.9
Excellent
651 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best jewellery company I’ve ever used…
Best jewellery company I’ve ever used including if returns are needed fast refunds and delivery’s excellent customer service ⭐️ 🥳🥳🥳🥳🥳
October 3, 2025
Reply from Britannia Jewellery
Dear David,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us.
We hope to hear from you again!
My ring is great
My ring is great. Clean and fast delivery. I will buy again from you.
October 10, 2025
Unprompted review
Reply from Britannia Jewellery
Dear Graeme,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase and the delivery was prompt.
We hope to hear from you again!
Great necklace as described and…
Great necklace as described and delivered before 1pm next day
October 9, 2025
Reply from Britannia Jewellery
Dear Brian,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear David,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us.
We hope to hear from you again!
Will recommend and will buy again top…
Will recommend and will buy again top notch packing and presentation
( gold bracelet )
Delivered to nearest post office for convenience
October 6, 2025
Reply from Britannia Jewellery
Dear Roxy,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.
We hope to hear from you again. Thank you for the recommendation!
Great service from start to finish
Great service from start to finish, the bracelet was amazing and came in it's own box, this is the second time I have bought things from them, 10 out 10, service, their customer service,
October 3, 2025
Reply from Britannia Jewellery
Dear Paul,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear Mac,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear Mr James Patterson,
Thank you for your 5-star review. We are delighted to hear you are happy with the service.
We hope to hear from you again!
I like how a certified certificate…
I like how a certified certificate comes with the 9ct gold earrings as proof there real but highley priced they look bigger on the picture so wasn't impressed when I opened them up £170 is a bit of a rip of
October 3, 2025
Reply from Britannia Jewellery
Hi Theresa,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the certificate that accompanies our products it’s important to us that our customers feel confident in the authenticity and quality of their purchase.
We’re sorry to hear that the earrings didn’t meet your expectations in terms of size and value. We strive to provide clear and accurate product images and descriptions, but we understand how online shopping can sometimes lead to surprises.
If you’d like to discuss this further or explore other options that might better suit your preferences, please don’t hesitate to reach out to us at 0121 212 1715 or enquiries@britannia-jewellery.co.uk.
Everything come as it should very happy…
Everything come as it should very happy with the chain and bracelet!!
Until next time
October 1, 2025
Reply from Britannia Jewellery
Dear Some Geeza,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.
We hope to hear from you again!
Amazing company very professional will…
Amazing company very professional will be using them again.
September 29, 2025
Reply from Britannia Jewellery
Dear Jay,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us.
We hope to hear from you again!
Got what I wanted next day delivery…
Got what I wanted next day delivery perfect 👌
September 26, 2025
Reply from Britannia Jewellery
Dear Michael,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us.
We hope to hear from you again!
Quick delivery well packaged .and…
Quick delivery well packaged .and loverly jewellery. Never a problem
September 19, 2025
Reply from Britannia Jewellery
Dear Sarah,
Thank you for your 5-star review. We are delighted to hear you found the service to be prompt and you are happy with your purchase.
We hope to hear from you again!
Beautiful curb chain
Smooth transaction great communication chain arrived next day special delivery very well packaged all paperwork provided certificate of authenticity and a stunning piece of jewellery just perfect.
September 22, 2025
Reply from Britannia Jewellery
Dear Peter,
Thank you for your 5-star review. We are delighted to hear you are happy with the service and your purchase.
We hope to hear from you again!
Hi thank you for my chain it go's with…
Hi thank you for my chain it go's with my bracelet my bracelet is a bit wider but it still go's with so thank you very much 😊
September 22, 2025
Reply from Britannia Jewellery
Dear Eric,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase overall.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear Bethanie,
Thank you for your 5-star review. We are delighted to hear you found the service to be prompt and you are happy with your purchase.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear James,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us and you are happy with your purchase.
We hope to hear from you again!
This is the 2nd purchase I’ve made
This is the 2nd purchase I’ve made, next day delivery, would definitely recommend using Britannia jewellery 10/10.
September 17, 2025
Reply from Britannia Jewellery
Dear Ashley,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us on the both occasions you have used our service.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear Joe,
Thank you for the 5 star review! We hope to hear from you again!
Reply from Britannia Jewellery
Dear Austin,
Thank you for the 5 star review! We hope to hear from you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.