Britannia Jewellery Reviews 

651
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic selection of high quality products and the incredibly fast delivery service. Many people also mention that the staff are exceptionally friendly, helpful, and provide professional assistance during store visits. Some reviewers were not happy with item sizing, noting that some pieces appeared bulkier or smaller than expected upon arrival. A few other people also felt that occasional delivery delays or issues with communication could impact their overall satisfaction. However, consumers still appreciate the beautiful presentation boxes and certificates of authenticity included with their purchases.

What people talk about most

Product

Consumers find product to be positive, highlighting items that arrive exactly as described and in great... See more

Service

Users describe positive interactions with service, highlighting great communication and friendly, helpful... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast next-day... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the items received.... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional service and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lois responded within a couple of hours to a query and then followed up when I placed the order, with delivery next working day as advised. Overall an extremely easy transaction with the item exactly... See more

Rated 5 out of 5 stars

Ordered a bracelet for my sons 18th birthday arrived quickly and on time , excellent value fantastic after sales by jodie would always come back without fail . Special thanks to Britannia Jewellery... See more

Company replied

Rated 5 out of 5 stars

I ordered a 18ct Yellow gold curb chain from their website, and it was delivered the next day via Special Delivery. The chain was beautiful exactly as described with great quality/finish, and was in... See more

Company replied

Rated 5 out of 5 stars

A really nice chain and a fair price. The item was exactly as described right down to the gram weight and quality is excellent. I cannot fault the service received. Communications were good and the de... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Buyer
  5. Jewelry Designer
  6. Jewellery Manufacturer

About Britannia Jewellery

Written by the company

New & Pre-Loved Jewellery Shop

Britannia Jewellery Ltd

Discover Birmingham's Finest Jewellery Collection

Welcome to Britannia Jewellery, your go-to shop for exquisite new and pre-loved gold, platinum, palladium, diamond and gemstone jewellery at unbeatable prices in Birmingham, UK, and online.

Visit Our Birmingham Showroom

Located in Birmingham's Jewellery Quarter, our spacious showroom is a treasure trove waiting to be explored. Our Birmingham jewellery store offers free parking, giving you the freedom to explore our exquisite collection of affordable luxury jewellery at your leisure.

Shop Online Anytime

Discover our extensive range of jewellery from the comfort of your home at britannia-jewellery.co.uk with an easy-to-use website featuring chains, bracelets, rings, pendants, earrings, and necklaces, all curated to meet your style and elegance needs.

Flexible Finance Options for Your Jewellery Purchases

We accept Mastercard, Visa, Maestro, Google Pay, and offer flexible finance options with 0% interest through Klarna and Novuna, so you can own your dream piece without straining your finances.

Hassle-Free Shopping Experience

Enjoy a seamless shopping experience with us, featuring:

  • 🚚 Free Royal Mail Next Day Delivery
  • 🔄 Relax with Easy 14-Day Returns
  • 🎁 Presented In A Luxurious Gift Box
  • 📜 Includes Certificate of Authenticity

Whether you're looking for a statement piece to elevate your style or a sentimental gift to celebrate a special occasion, we have the perfect jewellery to suit your needs.

Explore Our Diverse Jewellery Collection

Discover our diverse range for men, women, and children. From men's rings to women's diamond bracelets, each piece embodies unique style.

Exquisite Fine Jewellery and Pre-loved Treasures

Our fine jewellery, crafted from premium metals like platinum, palladium, gold, and white gold in purities ranging from 9ct to 24ct, features stunning gemstones such as diamonds, emeralds, sapphires, and rubies for added sparkle. Explore newly made designs or affordable pre-loved pieces, with new arrivals regularly updated.

Commitment to Customer Satisfaction and Quality

Britannia Jewellery delivers quality and value, reflected in our 5-star ratings. We are your trusted source for affordable luxury in the UK, dedicated to customer satisfaction and excellence.

More Than a Store: A Journey of Discovery and Value

Britannia is more than a jewellery store; it's a journey of discovery and value. So step in, explore, and uncover that special piece!

Need Help with Your Jewellery Purchase?

Visit Our Showroom

  • 📍 42 Frederick Street, Jewellery Quarter, Birmingham, B1 3HN
  • ⏰ Open Hours:
  • • Mon-Fri 9:00 AM - 5:00 PM
  • • Sat 9:30 AM - 2:30 PM
  • 🚗 Free Parking Available

Visit us online or in-store in Birmingham today, and let us help you create timeless memories with our exquisite collection.

Connect with Us

Follow for competitions, exclusive ranges & special offers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

651 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(651)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique Item

Another great purchase from Britannia Jewellery online. Super fast free shipping.

September 1, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Mr Haque,

Thank you for the 5 star review! We hope to hear from you again!

Rated 5 out of 5 stars

Swift delivery

Swift delivery, the Rope Chain I ordered is very well made. I will be purchasing more jewellery from these guys again

August 27, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Aaron,

Thank you for the 5 star review! We hope to hear from you again!

Rated 5 out of 5 stars

Another perfect purchase

Another perfect purchase from this company. Faultless transaction and lovely item.

August 28, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Jennifer,

Thank you for the 5 star review! We hope to hear from you again!

Rated 5 out of 5 stars

It was my second purchase from the…

It was my second purchase from the shop.
Very happy with overall experience

September 1, 2025
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Marzena,

Thank you for the 5 star review! We hope to hear from you again!

Rated 5 out of 5 stars

Fantastic Business, quick, simple, competitive

Absolutely fantastic price for my rope chain bracelet it came next day delivered well packed full certificate and lovely presentation box, will buying from Britannia again fast, great quality and great service

September 2, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Mr Mark Maguire,

Thank you for the 5 star review! We hope to hear from you again!

Rated 5 out of 5 stars

The service from start to finish was…excellent as standard.

The service from start to finish was nothing short of exceptional. When I enquired about the item, I spoke to a lady on the phone (Amy), and she couldn’t have been more helpful.
I received extra photos and a video showing exactly what I was going to purchase.
My experience of local high street jewellers has, to date, been far from an enjoyable experience so this made a refreshing change.
Delivery to my from door was less than 24 hours after placing the order.
Thank you again Britannia Jewellery and I would recommend you in a heart beat.

August 28, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Simon,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Buying a bracelet

Amy was amazing made our buying experience very pleasant,and she was very helpfull and funny x

August 23, 2025
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Tina,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Trustworthy company ordered a few times…

Trustworthy company ordered a few times from here fast and safe delivery

August 21, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Donna,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

It arrived next day great all packed…

It arrived next day great all packed really nicely and even had my own certificate about me owning the product and whatnot ! So pleased definitely will be buying from there again

August 20, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Barbora,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Great service quick delivery content…

Great service quick delivery content discrimination spot on

August 17, 2025
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Mark,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Ordered a chain for my moms 60th…

Ordered a chain for my moms 60th birthday, it came the next day beautifully boxed and she loves it, experience was great from start to finish

August 15, 2025
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Taryn,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Fantastic service

Ordered on Friday afternoon and delivered by 9AM on Saturday. Delivered securely and came in a lovely jewellery box. Highly recommended.

August 8, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Adrian,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Britannia jewellery is the shop for me…

Britannia jewellery is the shop for me when ever I'm purchasing gold items, the staff are always helpful and friendly and I would always recommend this business to everyone looking to buy or sell jewellery items 👍

August 4, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Adam,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Excellent service and prompt delivery

Excellent service and prompt delivery

July 31, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Bill,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

Great quality and value

Great quality and value, swift delivery too. Lovely item.

July 28, 2025
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Cheryl,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!

Rated 5 out of 5 stars

gold belcher and zirconia

Hi called in 23/07/25 looking for a gold belcher an zirconia. served by luke , he was very helpfull and plenty of knowledge. Luke suggested the heavier chain . The chain was for son's 40th and he a big lad . Luke also suggested the 25.5 inch this would go over sons head without messing with clasp all the while. Well done Luke thankyou . purchased 24/07 25 mr Williams

July 24, 2025
Unprompted review
Britannia Jewellery logo

Reply from Britannia Jewellery

Dear Karl,

Thank you for the 5 star review! We are pleased to hear that you had a good experience with us when being served by Luke! We hope to hear from you again!

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