The company's people kept us informed during the whole process of what would happen and when it would happen. We could thus relax and know that the move was in good hands, and we experienced nothing t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more
Company replied
We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more
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Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more
Company replied
Company details
- Moving Company
- Freight Forwarding Service
- Moving and Storage Service
- Shipping Service
- Storage Facility
- Transportation Service
Written by the company
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Contact info
10 Wells Place, RH1 3DR, Merstham, United Kingdom
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Excellence at its best
The team who moved us were utterly excellent. Marcus, Jason, and Derek were swift, cheerful, patient and careful throughout the move. They took time to listen to any concerns or questions we had and reassure us and guide us. They were brilliant too at unloading the vehicle and almost curated our living areas! The way they positioned the furniture- some items we have not moved as they'd spotted the best place to leave things! They were orderly and sequenced in their approach which added to the seamless move.
May 18, 2026
Unprompted review
Reply from Britannia Movers
Thank you so much for taking the time to share your feedback. We are delighted to hear that Marcus, Jason and Derek made your move such a positive experience. We'll be sure to pass on your kind words to the team. We wish you all the best in your new home.
Well organised efficient and friendly.
June 9, 2026
Reply from Britannia Movers
Thank you very much for you high praise, it's grately appreciated by the team. We wish you all the best in your new home!
Reply from Britannia Movers
Thank you for your 5-star review, its really appreciated! We are confident you will find everything once you have finished unpacking and have settled into your property. However, if you have any concerns, please kindly contact the branch you booked your move through and they will be happy to help. Best wishes in your new home!
Avoid this company at all cost
Avoid this company at all cost. Staff are lazy. Manager not very accomodating. I have move all my stuff from New Zealand to England and using this company paid a lot of money for packing and unpacking all stuff. Before the day of the delivery driver called me to deliver on that evening 8 told them no as they have a very massive lorry and a lot of houses with their cars around. They still asked me if i wanted them unpacked it i told them yes. In the morning after delivering it they look very reluctant to unpacked the boxes. I just asked them to unpacked three thats very important and then they go. Very lazy people i even tick no.2 if I need to refer them to somebody. Not at all with this company totally unacceptable very lazy. Before ai forget their Manager is totally useless man wanted to deliver the items even if you're not at home. I have posted live on facebook not recommending this Britannia Movers and all of the people can see that all boxes its not even unpacked even i pay for it . Good luck lazy company .
June 10, 2026
Unprompted review
Reply from Britannia Movers
Dear Jerrymie
We are sorry to receive your negative review and offer you our sincere apologies for being disappointed with the service provided. Having investigated the issues raised in your review with the imports team, we can confirm the following:
Your delivery was booked for the 5th June 2026 at 8am (traffic dependent), however when this was being arranged our Operations Manager informed you that the delivery crew may call you the day before delivery date if they were ahead of their schedule and able to offer you an earlier delivery option. On this occasion, we were in a position to be able to offer you an earlier delivery for the afternoon of the 4th June 2026 which you declined and opted to proceed with the original delivery at 8am on the 5th June 2026 to avoid the delivery vehicle causing any obstruction to your neighbours returning from work. Further to this, we would never attempt to carry out a delivery without prior confirmation that either you or a nominated representative would be present to receive it. We require access to your property for delivery and someone must be available to sign the delivery documentation upon receipt.
We apologise for any miscommunication concerning the arrangement of your delivery and apologise that it was not picked up that your delivery address was to a townhouse with your kitchen positioned on the 1st floor. Unfortunately, the American fridge freezer and large TV were too big to maneuver up to the 1st floor without damage so it was agreed to place these items in your garage.
With regards to the unpacking, the crew were scheduled to undertake the unpacking onto flat surfaces as part of your delivery, however on this occasion you only wanted 2 x TV’s, American fridge freezer and a speaker unpacked by the crew.
Should you wish to discuss your move further, please kindly email CustomerRelations@britannia-movers.co.uk and we will be happy to help you.
Kind regards
BMI Customer Relations
Good attention to detail
Good attention to detail, were quick to both pack and move. And we booked them late and they were able to accommodate us.
June 4, 2026
Reply from Britannia Movers
Its great to hear that your local branch was able to accomodate your move at short notice and that you are very happy with the service provided. We wish you all the best in your new home!
Excellent service A+++
Great contact before hand so knew exactly when to expect the team. James and James arrived bang on time. Very polite and professional. Excellent attention to detail with packing and labeling my shipment. Nothing was too much bother for them. A+++
June 1, 2026
Reply from Britannia Movers
Thank you for your fantastic feedback! We're delighted to hear that James and James provided such a professional and efficient service. We'll be sure to pass on your kind words to them. We really appreciate the A+++ review and best wishes in your new home!
I had great service from the company
I had great service from the company, from their head office Co-Ordinator to their crew on the ground who uplifted my stuff for shipping.
May 27, 2026
Reply from Britannia Movers
Thank you for your 5-star review, its great to hear how happy you are with your international move experience. We wish you all the best in your new home!
Few items missing, and badly packed clothes
Several items missing ( some not small) , my shoes were just chucked in a box, some of my clothes on hangers chucked in a box. I gave a tip thinking they had done a good job.
Thanks to customer care my missing items have been found and I have them back
May 19, 2026
Reply from Britannia Movers
We are sorry to hear of your disappointing experience. Should you wish to discuss your recent move and so that we can investigate, then can you please email CustomerRelations@britannia-movers.co.uk. You will need to include the name of the Britannia member you booked your move through.
Kind regards
Britannia Customer Relations
The men arrived at 8 pm prompt and…
The men arrived at 8 pm prompt and emptied our apartment very quickly.
They stripped down everything effectively . When we arrived at our new home they put everything where we wanted it and reassembled it all . They were polite very nice.
I would not hesitate to recommend Britannia.
May 15, 2026
Unprompted review
Reply from Britannia Movers
Thank you for your high recommendations of our services. It's great to hear how happy you are with your moving experience and we wish you all the best in your new home!
Outstanding experience from beginning…
Outstanding experience from beginning to end. Moved a single piece of furniture from South Africa to the UK. Every single step of the move was a fantastic experience. The team exhibited care, consideration, excellent communication and kindness. Overall a fantastic experience. Thank you.
May 19, 2026
Unprompted review
Reply from Britannia Movers
Thank you very much for your review. We are very pleased to hear that your experience of our international moving services was a positive one.
All the best
BMI Customer Relations
The move was a mixed experience.
The move was a mixed experience.
The estimator was pleasant and polite, but a little casual. The Bank Holiday Monday immediately preceding the move-in day was awkward and caused the move-out day to be seven days earlier than the move-in day; not very convenient. The moving folk themselves were very cheerful, capable and as flexible as possible, but there was obviously insufficient time and van capacity allowed in the quote and, at the last minute, the company tried to claim a significant price increase and an extra day, much to our alarm. In the end, they did not insist on the extra cost but did have to extend the move into a 3rd day! I suspect the estimator made a poor job of the quote. Some of our wooden furniture has sustained several large scratch marks which are not possible to polish out.
May 5, 2026
Reply from Britannia Movers
Dear Mr Paterson,
We are very sorry to hear that you were disappointed with your experience. Having investigated the issues you have raised in your review, please find our comments below.
On 27th April 2026 we received a call from yourself wishing to book your removal for 1st and 5th May (days either side of the bank holiday weekend), unfortunately we had no availability for the 1st May and instead offered to pack and prepare on 29th April and then proceed with the move to your new property on the 5th May. The second option offered was to undertake your move on the 5th and 6th May. You were happy to agree to proceed with having your non-essential items packed and prepared on 29th May instead of 1st May with our assurances that you would be left comfortable over the next few days until the main move on the 5th May.
When your move coordinator contacted you on the 29th May you confirmed that the packing day had gone well and no issues/concerns were reported.
On the morning of your main move day (5th May) you informed your move coordinator that everything was going very well and that you were happy with the move.
The crew arrived at your destination property at 12:01pm and we received a call from the operational branch undertaking your move at around 13:50/14:00pm to inform us that there was a delay in you receiving the keys to your new property and that they still had around 500 cuft to collect and delivery out of their store (what was collected on packing day – 29th April) along with delivering what they loaded that morning. At 14.30pm the crew confirmed that they were still awaiting access to your new property and a voicemail and email was sent to you to request a call back regarding the delivery and to notify you that the delayed access might mean that delivery may need to be completed the following day, which would have incurred additional charges.
At 14:50pm we notified SMP of the delayed access and the potential issue with delivery as well as being informed of the potential additional charges this would incur. SMP contacted the site manager of the apartments you were moving to, who then authorised us to have access into the property to try to avoid the additional charges. The crew were given access after 3pm. Regretfully, the delays in gaining access to your new property meant that your delivery could not be completed in full as originally scheduled and the remaining balance of non-essential items had to be delivered the following morning.
We apologise for the misunderstanding caused by the crew giving misinformation regarding the original delivery schedule. We understand that they may have indicated to you that regardless of the delivery time, they would not have been able to complete the delivery in full within 1 day (5th May). We can confirm that this was not correct, and that had the delivery been able to proceed immediately upon the crews arrival at 12:01pm, then there would have been sufficient time on the day to complete your move in full. Please accept our sincere apologies for the misunderstanding this may have caused.
We are very pleased that the operational branch were able to return the following morning to complete the delivery avoiding any further delays to your move.
We are very sorry to hear that you have found a couple of scratches to wooden furniture, if you would like to discuss this please kindly email CustomerRelations@britannia-movers.co.uk however please be aware that damages are required to be reported to BMI within the 7-day notification period.
Yours sincerely
BMI Customer Relations
made a stressful process so simple and…
made a stressful process so simple and cost effective! their guys who delivered were beyond amazing. thank you so much!!!
May 15, 2026
Reply from Britannia Movers
We are very pleased to hear that the team were able to make your move as stress-free as possible. Thank you for choosing Britannia and for sharing your experience. We wish you all the best in your new home!
Reply from Britannia Movers
Many thanks for taking the time to share your experience and for choosing Britannia. We wish you all the best in your new home!
Senior Moves
Senior Moves - exceedingly expensive for the lack of service. The only useful part, I’d lost my voice and couldn’t speak to record video - this done by the S.M member of staff. ( amazingly both estimates around
£4-500 more than Britannia Moves. )
But, £65 + vat per hour to unpack crockery ridiculous. Alderman Linda Norris.
March 12, 2026
Reply from Britannia Movers
Dear Mrs Norris,
We are very sorry to hear about your disappointing experience with a company called Senior Moves.
However, Senior Moves is not part of Britannia Movers International and your review appears to have been posted on our Trustpilot account rather than theirs (if they have one).
We would be very grateful if you could kindly either amend your review to reflect your experience with Britannia Movers International or remove the review altogether.
Thank you for your understanding.
Kind regards,
BMI Customer Relations
Britannia Movers undertook a detailed…
Britannia Movers undertook a detailed explanation on how the packing, removal and some unpacking would be carried out. The company also provided a very useful list of who to contact when changing address. The packing was very efficiently managed by one person beforehand and continued with the same person and a colleague on removal day. The unloading and placing of various items was well organised. The delicate items were unpacked in order to check if there were any breakages - there were none. Well done and thanks to the two very polite and cheerful men concerned.
May 5, 2026
Reply from Britannia Movers
Thank you so much for your kind feedback. We’re delighted to hear that the whole process was carried out smoothly and efficiently. It’s especially great to know our team’s care, organisation, and cheerful attitude made a positive impression. Best wishes in your new home!
Reply from Britannia Movers
Many thanks for your 5-star review, we wish you every happiness in your new home!
A HAPPY CUSTOMER
Everything went to plan apart from the 2.5 hour wait for the Completion, The delivery lads were very patient and polite.
May 7, 2026
Reply from Britannia Movers
Thank you for sharing your experience, its really great to hear how happy you were with the service. We wish you all the best in your new home!
A two stage UK removal
I had a two stage removal, the first stage moved my effects from the home I was selling for completion into storage in Petersfield and then from Petersfield to East Sussex.
All the removal men on the days were very helpful, polite and curteous and got on with packing and moving. Everything was speedy, jolly, efficient and easy.
After I had unpacked most of the boxes another Britannia company, Beckwith came and picked up the boxes. Making a stressful time, much easier.
Thank you Britannia Reeves - Petersfield.
April 28, 2026
Reply from Britannia Movers
Thank you so much for your kind words. We’re really pleased to hear that both stages of your move went smoothly and that the team helped make the process easier during what can be a stressful time. We’ll be sure to pass your feedback onto everyone involved. Wishing you all the best in your new home!
It was a most professional operation in…
It was a most professional operation in every regard.
April 29, 2026
Reply from Britannia Movers
Many thanks for your 5-star review of your moving experience! We wish you all the best in your new home.
New Zealand move
We moved to New Zealand on 26 November and moved into a house on 31 March 2026.
From the day we contacted Brittania (Christchurch) we had great communication and they guided us through the whole process.
Over three days from 17 November, the packing team turned up promptly and got on with the job. They were efficient, courteous and helpd where there was doubt about any issue. We would recommend this team very highly.
We still have around six boxes to open. We had one broken ornament and are still missing three lamp shade holders. They still may turn up. The ornament was hardly priceless.
The New Zealand experience was less satisfactory. We only asked for three items to be put together. Unfortunately I had to put the beds together properly as they weren't bolted and the headboards were not attached. I only realised this after they had left. My fault I suppose. However, I just found the attitude completely different from the UK end.
Five stars is given purely because of the UK experience.
November 17, 2025
Unprompted review
Reply from Britannia Movers
Dear Paul
Thank you for your 5 star rating of our international moving service.
We are sorry to hear that the overseas agent who handled your delivery in New Zealand was not to the standard we expect from our partners and will of course raise these issues with them to ensure standards are met accordingly. Thank you for bringing this to our attention, feedback such as yours is very important to us to ensure we continue to provide all our customers with a highly professional and courteous service.
We are very sorry to hear that you have found a broken ornament and are currently unable to find three lamp shade holders (we hope these are found once everything has been unpacked and you are settled in your new home).
If you would like to make a claim through your insurance policy, please kindly contact CustomerRelations@britannia-movers.co.uk for support.
Kind regards
BMI Customer Relations
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