Britannia Rescue Reviews 

Great help in a time of need, prompt action and quick fix!

Don't be fooled by the cashback offers through various sites, Britannia never pays this cashback, myself and many others have fallen for this dodgy sales tactic.

Fantastic people on the end of the phone, really helpful. The recovery driver was superb.

From the first phonecall the person's friendliness and calmness put me at ease

Ease of contact. Promp response and service

Helpful staff, easily contacted, quick response and good outcome

Poor diagnosis of a failed alternator

Appalling service. Broke down at 1am and still awaiting recovery 16 hrs later. Poor communication incorrect and misleading information, refusal of team leader to speak about the situation.

First time use of Brittania Rescue and blown away by such caring telephone communication and speed of pick up. Excellent breakdown services and so much better than AA!
I was woman alone, broken down on a teeny crossroads in isolated Wales location, causing a jam, completely frazzled and temperature of 30C! Nick from Hough Green, Chester arrived very quickly and was truly the 4th emergency service. Highly professional and somehow quickly got my van on loader. Felt safe and reassured immediately. Great personality and actually enjoyed the ride back. Thank you so much for this 5 star service.

Britannia were super helpful and flexible when we broke down during our holiday. Recovery sorted no problem. The recovery agent was friendly and punctual too.

Helpful, reassuring and flexible.

From the initial contact to report the breakdown to the agent arriving I was kept informed.
The loading of my car was carried out with care and attention by a very professional agent.
Outstanding service when you most need it.

Don’t use Britannia Rescue

Stuck on motorway in dangerous position with Disabled wife in car for Hours

Once they arrived Very Poor Service

Dislike boring repeated question. Survey too long.
You have totally misrepresented my comments. Within the actual survey my comments/scores about Green Flag could not have been more complementary. They were exceptional. They boring bit is/should be aimed at Pilot, how could you possibly TRUST them.

We were unlucky enough to break down on the side of the A1/M1 24 minutes from our destination, 100 miles from our home! The call handler was brilliant, reassuring, and put me immediately at ease. My 7 year old son and husband were with me. They gave an estimated recovery time of 90 minutes, and gave me a call every 30 minutes to check our welfare. The tracking for recovery was brilliant and the driver again friendly and helpful. We got taken to our planned destination, and recovery to our home booked swiftly. There was a hiccup with the hire car, mostly due to breaking down on a bank holiday weekend, but Britannia arranged for us to go home with the recovery instead of using the hire service in the end. Every person we spoke to was friendly, helpful and professional. Our chosen garage was unable to fix the car and one call to them and again they recovered the car super speedily to take it elsewhere. Britannia truly made a stressful situation so much easier to handle and we are just so grateful for taking out the cover on our insurance!

Had reason to contact and purchase European Breakdown Cover from 'Brittania Rescue' earlier today to cover a forthcoming holiday in Europe. Their representative named Josh was excellent! We cannot thank him enough for all his help and advice.

Excellent customer service and roadside assistance when you need it most.

Absolutely useless service. I broke down today and attempted to contact Britannia Rescue three separate times for assistance, waiting around 20 minutes on each call with no answer. There appears to be no alternative way to get support either — no live chat, no email, just a single phone line that nobody answers.

When you've broken down and need help, being unable to contact your breakdown provider is incredibly frustrating and frankly defeats the point of paying for cover in the first place.

Very disappointing experience and I will be cancelling my policy and returning to the AA, as at least they answer the phone.

Had a policy for many years never needed to call,my daughter was on the policy and changed her car.phoned them to change details
informed by Britannia I have no policy.Told them they take the money each year by automatic renewal,they tried all addresses and vehicles etc no joy no policy was found.Lucky we didn't ever need to use it I thought 🤔.Paid for the cover I needed five months later I get an email stating their taking the money for the auto renewal.so I actually have 2 policies covering the same vehicles phoned and they tell me they won't charge for cancelling one of them as it was their mistake.The customer service chap says he'll send email to those with power to see if he can refund the 5 month period we have 2 policies, but he's not sure if anything can be done.
I can tell you this is also more than an hour of your life you'll never get back

Very happy with Britannia Rescue breakdown service. Very helpful and pleasant to talk to