Britannia Rescue Reviews 

I have only used the Breakdown / Recovery insurance once and it went very well - the staff were friendly and flexible in arranging the recovery of my motorhome, which needed to go from my house to a specific garage, as I had a fault with my air suspension that could only be repaired by an authorised dealer with access to the parts.

If I could give them a ten I would! We broke down in the motorway in France and 48 stressful hours later we are back in the UK. LV Britannia Rescue in France were so wonderful - quick to answer the phone, quick to arrange taxis, hire cars etc. All of the call handlers were friendly, helpful and efficient. I cannot fully express just how helpful they were in an awful situation

I had to call them out on the 16/06/2026, they were very prompt in answering my call they explained exactly what was going to happen and gave me a timescale, everything went like clockwork and I was back on the road in no time, first class service 👍

Responce time, staff, good service all round

Friendly efficient service at a stressful time

Prompt response. Helpful phone help desk. The agent was very good and arrived in the promised time frame. Most profesional and polite, back on the road with the confidence of a good fix to my problem

From start to finish my whole experience of using "Britannia Rescue" was as good as it gets. The call agent was very polite and clear in the arrangements for recovery and i could of been recovered in 20 minutes from my call 😳 But i opted for pick up first thing the next morning as this suited my local garage better.

Then sure enough just after 9.00am the next morning a very polite and friendly driver from "Hobbs Recovery" turned up to take my Camper Van to my garage 🚐 and that was it a very smooth and efficient service by the fantastic recovery company that is "Britannia Rescue" so forget the rest and go with the best you won't regret it 😀👌🏼

Just joined this year. Infortunately my car broke down today and considering I had a very bad experience with RAC I wasn't exactly feeling hopeful this time either but I have to say, it was an exceptional experience from the first contact on the phone with Richard to Gary who came with his truck in around 45mins. I have to say it is a pleasure to have had such good service AND where do you find nowadays a gentleman who opens the door for you?
Thank you Gary. And thank you Richard for your kindness and patience over the phone. It can he quite stressful, one gets a little muddled in the conversation not knowing what's going to happen. I don't want to break down again, but if I do, I know I'm in good hands.

Don’t use them much, but when they are needed, Brittannia rescue always deliver. Polite agent on the phone and a very quick response by the breakdown agent
Would definitely recommend this company

Our car completely broke down on the M1 and was totally immobile. Brittania were brilliant and so was the recovery agent they used. Highways Traffic were made aware of our dangerous position and arrived immediately. The total service was worth every penny of our membership which we have had for over 20 years. Thank you Britannia.

Not a good experience with this company my car broke down on a buisy high way police turned up instantly and took control of recovery on my vehicle due to i was in a dangerous situation
I had to pay the fees recovery and impound due to police woudnt take it to my driveway police women gave me incident log number to give to thr breakdown recovery company phoned this company up to recover the cost i paid £261 to be told they wont pay it
Yet on there website it says

If you have Breakdown Cover: If your vehicle broke down and you did not have a means to move it safely, Allianz can cover the recovery costs to a local garage. However, if the police called a third-party towing service without authorizing Allianz first, you will likely need to pay the police or the towing company upfront and claim the reimbursement back from Allianz.
Im going to take this further Ombudsman Service
Ive spoke to many ppl including other insurance brokers and they have told me this isnt right these companys will do everything they can to get out of paying
This is the reason for my review
im just making ppl aware of the problem i have faced with this breakdown company

How ever if there willing to reimburse me the cost im willing to remove the feedback

As it was not an emergency and my car was at home I “booked” online for a visit the following morning. I was very surprised and delighted that the agent turned up 12 hrs earlier than expected.

excellent service ; reassuring and professional ; kept us informed at all times.

As an LV customer I get this with my car insurance. I had an issue with my car yesterday, I called for assistance 11:09 and explained that I had been able to stop my car at the end of a lay-by but blocking two drives. Because it wasn’t completely in a lay-by I was told that it would need to be recovered to a place of safety which was perfectly understandable. They said would take up to 90 minutes to recover me and take me to a garage of my choice. When I queried why they would recover me to a garage to get it fixed at my expense when I have breakdown insurance cover that means they should at least try to fix it at the roadside. I was told that was possible but that I would need to be recovered first to a safe place 90 minutes by recovery vehicle. Then a roadside mechanic person would be called to my location to come out to try and fix it which would take another 2 more hours and if fixing was not possible I would then have to wait for another recovery to take me to a garage which could take another another 2 hours. Total of 5.5 hours! Now if that isn’t trying to put me off the process of claiming to get it repaired roadside through my insurance, I don’t know what is. I genuinely felt being presented with this 5.5 hour possibility that the only option I had was to be recovered and taken to a garage to pay for it myself. The Britannia team remained in contact with me but eventually I cancelled the callout at 12.27 as I had been helped by a local guy from business who had stopped to help me roadside! Not what this insurance is for in my opinion! I’ll be formally complaining.

Very effective service. I was back on the road very quickly. Would definitely recommend.

Easy to contact advisor for help.
Quick response from roadside representative
Polite, helpful, reassuring assistance.
Overall very impressed, especially the response time from the roadside assistant especially as it was a Friday evening prior to a Bank Holiday (40 mins)

Great service throughout!
Very prompt response to my phone call for roadside assistance. I was given a clear explanation of the next steps, and an ETA for assistance to arrive. The mechanic arrived well within the ETA, and did not take long to get my car running again.

Great help in a time of need, prompt action and quick fix!

Don't be fooled by the cashback offers through various sites, Britannia never pays this cashback, myself and many others have fallen for this dodgy sales tactic.