BritishGram Reviews 796

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the efficient and rapid delivery service, often noting that orders arrive within the promised timeframe or even sooner. Many people appreciate the ease of ordering, highlighting the user-friendly website and the ability to find specific products, such as particular flavors or items unavailable elsewhere. The overall consensus is that the company provides excellent service with good prices and reliable shipping. However, some customers experienced issues with delivery, mentioning instances where items arrived later than expected or were not delivered as promised, sometimes without a delivery card. A few people also expressed frustration when delivery personnel did not follow specific instructions, such as leaving boxes by the front door for disabled individuals.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the quick and efficient... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online and... See more

Product

Customers had positive experiences with the product. Reviewers appreciate the large range of goods, with many... See more

Based on these reviews

Rated 5 out of 5 stars

Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more

Rated 5 out of 5 stars

Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more


Company details

  1. Supermarket

Written by the company

The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.


Contact info

4.2

Great

TrustScore 4 out of 5

796 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Even though one of the products I…

Even though one of the products I ordered was sold out, they were kind enough to contact me to let me know and attempt to make up for it until it was back in stock. Amazing customer service, and the shipping did not even take that long. I would definitely order again.

June 23, 2025
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Rated 2 out of 5 stars

Really expensive

First of all: Thanks for the tea.
It's annoying that, despite the extremely high shipping costs here in Austria, I had to pay additional shipping costs.
On top of that, there were additional customs duties, even though I had already paid some. All in all, a very unpleasant financial experience. After extensive research, I found that eBay is a much cheaper option.

February 25, 2025
Rated 5 out of 5 stars

A grade quality

A grade quality, best site I've used so far to import UK products. Nothing damaged on a 120kg order, no missing items, brilliant. I shall only be using this site from now on.

February 24, 2025
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Rated 5 out of 5 stars

What made our experience great?

What made our experience great?
To find a "place" with British products we love, and need to be happy, specially Yorkshire Tea!
A day without Yorkshire Tea is not a good day!
And other products we can not find in France or our well out of our price range.
I would like to ask you if you think of adding "salad cream"?
It is VERY easy to order, and not that long to get the goods!
Whenever we've had issues, it is on the French side!

January 2, 2025
Rated 1 out of 5 stars

Order not received

You ask me for a review whilst your products have not yet arrived and I have no news.
Untill then, 1 star because of lack of communication within your customer journey.

December 30, 2024
BritishGram logo

Reply from BritishGram

Thank you for sharing your feedback. We sincerely apologize for the delay in customs clearance in Belgium. Unfortunately, customs procedures are beyond our and our shipping partner's direct control or influence, which has caused this unexpected delay.

We understand your frustration and are committed to improving communication throughout the customer journey. Please know that we are actively monitoring your shipment and will keep you updated as soon as we have more information.

Thank you for your patience and understanding.

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Rated 5 out of 5 stars

Quick and free delivery

Quick and free delivery, reasonable prices considering the costs involved. I have used several different companies over the years and would definitely rate BritishGram above the rest.

November 26, 2024

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