brixiamoto.com Reviews 

Bought Yss Te302-390t-05-X Pair Shock Absorbers Kymco 300 Downtown 2009-2015. Great product and brilliant postage communication

Great company to buy from, float for dellorto phm 40 sd, great price, great company, great comunication.

Warning to future buyers. Do not buy from this site. It is fraud. Everything looks regular, the site is well done, sales are also through EBAY, but don't be fooled. It is a fraud. I bought, through "brixiamoto.com" motorcycle equipment worth 400 USD. They sent me a message that the goods have been picked up by the courier service "Asentia" and that I will receive a tracking number soon. That email with the tracking number never arrived. They kept replying to my messages with some comforting messages such as: We understand your frustration, try to be patient and similar. When I told them I was going to report them for fraud, they haven't called back since.

I had a problem with my graphic kit which my dog ate. These guys sorted me out with replacement ones. I highly recommend this company and I wish them all the luck in the future

I have ordered from UK and I am very pleased with this company:good price,good communication and product.

Great service all the way from Italy to Scotland. Grazia 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Brixiamoto have been absolutely fantastic. I recently bought a leather motorcycle jacket from them.Not only have they beaten all UK motorcycle shops on price,their service and communication sets the standard very high. Im really impressed and happy todo business. Very highly recommended to all motorcyclists .Thank you Brixiamoto.com

From start to finish i was kept informed of the status of my order and where it was located in shipment. I was also kept up to date with the estimated delivery date and time. Which was very accurate. The product is very well made and looks great on the motorcycle and was fairly easy to fit. The price was very competitive and i would highly recommend this product.

I placed two eBay orders with Brixiamoto on March 23, 2026, for a total of about EUR 1,473.20.

The main order was a SHAD luggage kit for Yamaha Niken, plus several additional SHAD accessories and bags. This was a large and expensive motorcycle luggage order, so I expected careful handling and clear communication.

Unfortunately, the experience has been extremely stressful and disappointing.

The first shipment was sent with DPD/BRT. The tracking later showed “Retoure an Versender” / returned to sender, while eBay only showed a generic “delivered” status. I did not receive the order. After I opened Item Not Received cases on eBay, Brixiamoto provided a very generic response and simply gave me the tracking number.

Later, Brixiamoto created two FedEx replacement shipments:
- 380861656785
- 380861674556

FedEx delivered the two boxes to the delivery address in Poland on April 30, 2026. However, after checking the contents, the replacement shipment was still incomplete.

The boxes contained only:
- the top case
- the universal plastic top case mounting plate
- the backrest
- the side cases

The following paid items / essential parts were missing:
- motorcycle-specific top case fitting/rack/brackets for Yamaha Niken
- side mounting brackets / 3P fitting kit for the side cases
- 2x SH38X inner bags
- SHAD X0SL03 bag
- SHAD SC21 disc lock
- SH58X/SH59X inner bag
- SHAD TERRA TR15CL tank bag kit

Without the missing Yamaha Niken-specific mounting brackets and 3P side fitting kit, the cases cannot be properly installed on the motorcycle. So even the main kit was not complete or usable as ordered.

I contacted Brixiamoto and asked them to send the missing items, issue a refund, or arrange a seller-paid return. The communication has been slow and not helpful enough for such a high-value order.

I had to escalate multiple eBay cases. eBay has now asked me to provide a police incident report / reference number because the shipment was delivered but many paid items were missing from the boxes.

The shipment weight also supports that the order was incomplete. The two FedEx boxes weighed only about 22.1 kg in total, which matches the cases and backrest that were actually received. The missing mounting kits and other paid items would add approximately 10 kg or more.

This has been one of the worst online shopping experiences I have had. A large motorcycle luggage order should not require repeated eBay claims, police reports, and weeks of stress just to prove that the seller did not provide the complete order.

I cannot recommend Brixiamoto for high-value or multi-item orders unless they significantly improve their warehouse checks, packing process, shipment documentation, and customer support.

I was concerned about using a company outside of the UK, but found that this company was the only shop that had what I wanted for my Moto Guzzi.

The transaction was seamless, the price was as good if not better than the UK even taking into consideration the cost of international postage.

Communication and tracking was excellent, I can thoroughly recommend this company.

Purchased an item on ebay for delivery to Ireland. Very good service! quick delivery, very good communication and fair price. Highly recommended.

Dear Mr. Austin,

Thank you for reaching out and sharing your experience. I truly understand how frustrating it must be to have faced such issues with your order. I have reviewed your case to ensure we provide the necessary assistance.

Your order, specifically the thermal unit for your Yamaha Aerox, was shipped on April 7, 2026 and was expected to be delivered today, May 4, 2026. I regret to hear about the earlier delay and damage in February, and I apologize for any inconvenience this may have caused.

Regarding the promised replacement and tracking number, I want to assure you that our team is fully committed to resolving this for you as promptly as possible. I have personally activated our logistics department to expedite the processing of your replacement, and we are working to ensure you receive the tracking information soon.

Please rest assured, your case is a priority for us, and we are focused on ensuring your satisfaction. Thank you for your patience and understanding in this matter.

Sincerely,

Daniel - BRIXIAMOTO Customer Service

:777e4a8b-2382-49f6-b9a2-035cbf8e4ade:

Support - BRIXIAMOTO.com

BrixiaMoto

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BRIXIA MOTO S.r.l.
Via Aldo Moro, 32/34
25033 Cologne (BS) - ITALY
T. +39.0307050573
VAT IT03058030986

This company is horrible they've claimed four different times they're resolving my damaged parts issue and have yet to do so they also flag my reviews so they're taken down I've been dealing with them since the middle of February and they have not yet made things right or done what they said they do up to even telling me they shipped my replacement on April 7th to be delivered May 4th nothing has shown in the mail I'm never given any tracking numbers for the replacement part nor does anybody ever call me directly on the phone

The product arrived in excellent condition, exactly as described. The international shipping was no slower than one would expect and the communication and service was excellent.
So, thank you.

Order placed and kept up to speed with delivery status regularly. Great product and a really comfortable helmet which has proven to be much quieter than my LS2.

Ordered from Brixiamoto and received extremely good response from Daniel in customer services and ordering was straightforward and clear. My order was processed and despatched really quickly and was kept updated by message all the way through.Thoroughly recommended..

Ordered parts, one was faulty or wrong. Returned. Almost 2 month will be around, returned from post they do not pick up, still no refund. Think twice, order something.

I have ordered from this store three times already, always with international shipping, and overall I have had a very positive experience. The prices are really good, and I appreciate their customer loyalty, including small bonuses like discounts and coupons.
The only issue happened with my last order: it seems they simply forgot to process it. After about a week, I contacted them to remind them, and they quickly prepared and shipped everything. The delivery itself is fast, but it may be worth following up if your order does not move for a few days.
Despite that, I still give them 5 stars because I really like this store. The prices are fair, the customer attitude is good, and I do not think one small mistake is a reason to lower the rating.

I ordered a hard to find sensor via the brixiamoto eBay website. It arrived quickly from Italy in good condition. I have not yet tested it as it is a spare, but as it is only a temperature sensor there is hopefully not much that can go wrong.

Very pleased with purchase very trusted seller item also as described would highly recommoned seller.

Ordered on this site because shipping was promised in email on the 27th april. Now 30th april and still nothing. Ordered here as seen was no wait on shipping. Asked for full refund 4 separate times in email and each reply ghosted the refund request and said oh ship tomorrow. Now have to go through paypal for my refund and i find it extremely disgusting behaviour from this company in regards to getting refunded. They wont communicate with paypal either now so now have to escalate to full claim with paypal. Just a fair warning to others if ever have to ask for refund themselves.
Edited to add that they wouldn't communicate with paypal whatsoever and after 10 days paypal refunded me. I dread to think of the troubles i would have if i didnt use paypal or even worse if i had to send an item back.I will never use these scam artists again and strongly advise anyone against them. This is not the behaviour of a trust worthy company. Be warned ⚠️.

Edited again for brixiamotos reply.
Just to clarify nothing was done on your behalf to refund me. Paypal clearly stated if no response from you within 10 days that they would refund me. And exactly after 10 days they did refund me. Amazing how you are quick to respond here but refused to give me a refund and communicate with me or paypal. Only for paypal i would still be trying to get my money back now. Buyers please read all the negative 1 star reviews about this exact same situation because if you get your product and need to send back or even just wanna cancel an order like me, then you are in trouble.