Brooklyn Reviews 4

i love it, will buy again

Very poor quality. So disappointed with this purchase

Stay away from this brand and do not purchase this dog bed or any other items from these unlawful scumbags. I WISH I had done more research. Think this brand are laser-focused on hiding the truth and purposely deceiving us and misrepresenting the product they are selling consumers. They are not being transparent and are removing honest reviews from ALL customers (which is likely many them as the ones on there are FAKE) who've had a negative experience with this cheap quality, overpriced, way-too-fluffy, dog bed.

This brand claims to be Australia’s #1 dog bed. It doesn’t even come in on top 10 product reviews anywhere. It is costs a fortune for the end product you get and to top it off, my dog doesn’t think much of it. I suppose, like others, I got sucked in by the advertising and hype. Well done to your scummy marketing team for being brilliant scammers.

As mentioned in the listing - ‘perfect for all seasons (including summer)’ - this company are being completely false. The Brooklyn is a fluffy bed that is not suitable for hot evenings. It is just way too fluffy for my dog to stay cool in. I Imagine any dog with longer hair would really struggle. Our whippet has no hair and only tolerates it on some cooler nights but completely rejects the bed if it's muggy or a warm evening. Forget during the day, she will opt a cooler spot elsewhere. The padding of the bed is so sunken she just gets lost in it - no wonder she leaves mid way through the night to find some respite from the oven she is in.

And again, claiming ‘Brooklyn's easily fit into washing machines, no matter the size’ is such a lie. The bed will not fill into a washing standard washing machine and I’d be surprised if it fit in a commercial one. These guys are so full of it and making money off people left right and centre as they delete any negative reviews and only keep the ‘good’ aka FAKE ones.

And the kicker is the same of the century - 30 day money back guarantee but only if the bed is packaged and unused. They claim they have a Better Sleep Guarantee but will only refund you once they deem the product is acceptable to return. Oh and this after they send you emails telling you to remove the bed from the packaging and fluff it up - very convenient. They don't say what happens once you've returned it and they don't deem it 'acceptable' for refund. They are criminals.

The worst dog bed I have ever bought - Kmart is better and a fraction of the price. They claim to be an 'Australian boutique' but they have no ABN or Australian address.