Brownbread Reviews 34

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Woodbridge branch - brought a Cornish pastry and really suffered - had an upset tummy - as this was the only thing I ate differently from the rest of my family seems suspicious - or just a coincidenc... See more

Rated 1 out of 5 stars

The two cakes I bought there one month ago I think were quite good the only thing that’s shocking is that everytime I walk by their stalls in Guildford godd it’s like flies and bees are having a party... See more

Rated 1 out of 5 stars

Tried their bread yuk, tried their samosas yuk x2 tried their croissant yuk x3 what is wrong with you people have you never tasted decent bread, or a proper samosa maybe you buy your croissan... See more

Rated 5 out of 5 stars

Found this Company whilst in Guildford and just had to try their produce, everything looked so inviting and good. Really helpful girl on the stall who helped me with any questions I had. Ended up bu... See more

2.0

Poor

TrustScore 2 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stale doughnut

I bought a Nutella doughnut from their Redhill stall and it was so stale. There wasn't much Nutella in it either and for £2.50 it was not worth the money.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Woodbridge branch

Woodbridge branch - brought a Cornish pastry and really suffered - had an upset tummy - as this was the only thing I ate differently from the rest of my family seems suspicious - or just a coincidence? how good is their chill display unit??

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

I am writing to express my opinions about your awful hygiene and rude customer service.



I am writing to express my dissatisfaction with the cake I purchased from your establishment in Colchester.

Upon opening the packaging, I was disappointed to find two hairs embedded in the icing, as well a small piece of what appeared to be something belonging to the tree above your stall. This was both unpleasant and concerning, as it raises questions about hygiene and quality control standards.

I had purchased the cake for a special occasion, and this issue unfortunately affected the experience and led me to throw the cake in the bin.

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

Frequently visit their stall in…Caversham

Frequently visit their stall in Caversham and the range of goods on offer is always amazing. The sausage rolls are delicious as are the pasty's. The bread is always fresh and is my go to for sandwiches during the week.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Top chicken samosa!

Bought loads from their stall at Redhill over the last few weeks, all the cakes I’ve tried are lush, strudel, plum tart, pear & chocolate tart, pecan pie all delish! Today I bought a chicken samosa and to be honest I feel I should have bought 3! So bloody good 😊

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Rude service. Poor food. St Albans

Direct rude service in St Albans market.

The focaccia (and I say that word lightly) was bread! Zero olive oil present.
The sausage rolls (and I use the the word sausage lightly) had very little sausage.

Over £20 for poor food and disgusting service.
A chain company pretending to be local.

Totally avoid.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Selling Stale Bread.

I brought a loaf of the soughdough which looked lovely. When I got it home it was so stale it was uneatable so had to go in the bin. I did email the company but had no response so I went to the Colchester market today to tell him but was just not interested. At nearly £5 a loaf totally unacceptable.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service

I visited their bakery stall in a car park, at a location in W Sussex, at the weekend, a few months ago, it was manned by two older women, who were just glued to their phones, showing no interest whatsoever!

As I was browsing their produce (which was sub standard imo), they eventually decided to approach me, they acted in a very obnoxious, unpleasant, and rude manner!

I did think at first they were perhaps having a bad day (not that this should be an excuse for poor customer service!)

After speaking to decent staff members, from the primary retail store, also based at this same location, they rolled their eyes :)

It quickly transpired, that this had been a regular occurrence!

I would seriously look at hiring more decent, and conscientious employees, as this reflects bad on your company and customers!

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Job Trail Colchester

I went to for a job trail with this company today in Colchester high street sat there for an hour for the worker to go park the company van help unload the stock and put the awnings up then the worker got back and I am not suitable for the job. I got £10 for a hour waiting for the worker to come back and then I said goodbye nice to meet you.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Bad server attitude

Another comment on the Redhill booth. Guy was rude and served someone who obviously reached after us. And instead of apologising when I asked him nicely why wasn’t we served first, he went on a tirade about how he wasn’t a security guard and won’t be able to know who comes first. Bad attitude. Will not buy from them again!!

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

The worst experience in my entire life

I was in the Redhill station car booth this morning. My sister was away from me and I took a picture of the cake that I want to buy and show to my sister. We were planning to buy five cakes for the whole group. But the cashier asked me to stop buying and taking pictures. He told us that we needed to pay 5 pounds for a single picture.
I want to use this comment to remind people stop buying any food from this shop as they are the worst shop in the United Kingdom. I was planning to promote their cakes on TikTok. But now, I want to tell people not to buy their products on TikTok.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Flies and bees party…

The two cakes I bought there one month ago I think were quite good the only thing that’s shocking is that everytime I walk by their stalls in Guildford godd it’s like flies and bees are having a party around the cakes, it’s absolutely disgusting, how can people by cake which have been infested with flies and bees. I bought two cakes once, I will never spend a penny again on these. Find a solution for that it’s horrible.

September 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look