You left us without any oil for 3 weeks, with 2 small children in the house. Your drivers stood us up on 3 separate occasions without explanation. On the last occasion, the driver lied about not havin... See more
Company replied
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See what reviewers are saying
I have now received an additional bill for delivery. I do not recall this being mentioned when getting the quotation and paying in full for the oil. This has never happened before, and I am consider... See more
Company replied
Browns of Burwell are a fuel supplier that has time after time looked after us. They are always helpful and with their delivery and yard service enable, even hopeless people like me, to have a reliabl... See more
All aspects of your service were good except for the delivery date which was one day outside your 14!day delivery period. Shame really. You need to sort out your scheduling system and update it to... See more
Company details
Written by the company
Browns of Burwell is a 1st class delivery service for domestic, agricultural and commercial fuel and oil customers throughout the Cambridgeshire area. Lead by our local and experienced team, Browns of Burwell have been a leading supplier in the fuel industry for over 20 years. This ensures that you will receive a professional, focused, and courteous service that always puts the customers’ needs first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Burwell area, give us a call today on 01638 741 306 to receive a quote or schedule a meeting.
Contact info
Meadow View Industrial Estate, Reach Road, Burwell , CB25 0GH, Cambridge , United Kingdom
- 01638 741306
- burwell@nwffuels.co.uk
- brownsofburwell.co.uk
3.0
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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excellent service,delivered before due…
excellent service,delivered before due date at a very competitive price Thank you very much
December 9, 2021
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Delivery driver was very helpful
December 7, 2021
Home heating oil delivery
Simple stress-free ordering. Confirmation of my order via email and another email to me giving exact date of delivery. Driver phoned en route to allow me to unlock access to tank area. Polite & friendly delivery driver who also answered another query I had about obtaining oil from their depot in an emergency. Have used Browns of Burwell over many years in various properties and I’m generally very pleased with the service they provide and their prices are very competitive on the whole. Have recommended to others and would happily do so again.
November 23, 2021
Delivered when they said
Delivered when they said - everything went as planned. Great service.
November 22, 2021
Prompt delivery and good communication
November 20, 2021
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Browns of Burwell are very fast and…
Browns of Burwell are very fast and efficient. They sometimes deliver faster than expected which is a bonus!
November 17, 2021
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Very glad to have come back to Browns…
Very glad to have come back to Browns of Burrell and their excellent 5 star service.
Steve Cottenham.
October 21, 2021
Late delivery
Failed to deliver within the week time slot. Would not use again.
December 16, 2020
Unprompted review
Reply from Browns of Burwell
Hi Sian,
I'm very sorry to hear that there was an issue with your order. Please could you send the details over to feedback@brownsofburwell.co.uk so that we can look in to this?
Thank you for the feedback.
Graham
Very efficent delivery
Very efficent delivery - the oil arrived well before the delivery day.
December 10, 2020
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We have used this excellent service for…
We have used this excellent service for many years.👍
December 3, 2020
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Prompt good service
December 3, 2020
Very friendly on the phone and helpful
Very friendly on the phone and helpful, prompt service
December 3, 2020
I always order from Browns of Burwell
I always order from Browns of Burwell. Their staff are always helpful and efficient, and understanding when I inadvertently leave my order late. On this last occasion, I was pleasantly surprised at how quickly they were able to deliver, even though it was not urgent.
December 3, 2020
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