You left us without any oil for 3 weeks, with 2 small children in the house. Your drivers stood us up on 3 separate occasions without explanation. On the last occasion, the driver lied about not havin... See more
Company replied
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See what reviewers are saying
I have now received an additional bill for delivery. I do not recall this being mentioned when getting the quotation and paying in full for the oil. This has never happened before, and I am consider... See more
Company replied
Browns of Burwell are a fuel supplier that has time after time looked after us. They are always helpful and with their delivery and yard service enable, even hopeless people like me, to have a reliabl... See more
All aspects of your service were good except for the delivery date which was one day outside your 14!day delivery period. Shame really. You need to sort out your scheduling system and update it to... See more
Company details
Written by the company
Browns of Burwell is a 1st class delivery service for domestic, agricultural and commercial fuel and oil customers throughout the Cambridgeshire area. Lead by our local and experienced team, Browns of Burwell have been a leading supplier in the fuel industry for over 20 years. This ensures that you will receive a professional, focused, and courteous service that always puts the customers’ needs first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Burwell area, give us a call today on 01638 741 306 to receive a quote or schedule a meeting.
Contact info
Meadow View Industrial Estate, Reach Road, Burwell , CB25 0GH, Cambridge , United Kingdom
- 01638 741306
- burwell@nwffuels.co.uk
- brownsofburwell.co.uk
3.0
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and pleasant driver.
December 3, 2020
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We've used Brown's for many years now…
We've used Brown's for many years now and have always received an excellent and reliable service including an emergency bail-out when we ran out of oil.
December 3, 2020
Having been a customer for many years I…
Having been a customer for many years I can truthfully say that I HAVE ALWAYS received a friendly and first class service .. thank you.
Mrs C Willmott.
November 10, 2020
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Very helpful.
I recently moved to a house with oil fired heating so was a complete Newby.
Brown's were very helpful and efficient getting me topped up ready for winter. Glad to be able to support a local business.
November 3, 2020
Always deliver on time very friendly…
Always deliver on time very friendly staff would highly recommend them
November 3, 2020
Excellent service as always
November 3, 2020
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very good service
November 3, 2020
Reliable and prompt which is…
Reliable and prompt which is particulary important in these covid times
November 3, 2020
As always a very good service provided…
As always a very good service provided and delivery earlier than expected.
Thank you.
Michael Wallis/Snailwell
November 3, 2020
Very reliable oil suppliers
We have used Browns of Burwell as our heating oil suppliers for many years and found them very helpful and reliable.
November 3, 2020
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Oil was delivered reasonably promptly.
Oil was delivered reasonably promptly, without fuss. Happy to continue using BofB!.
October 13, 2020
Seamless delivery as ever
Seamless delivery as ever. Good price and timely delivery and helpful team.
October 13, 2020
Simple but effective service.
September 28, 2020
Unprompted review
Great reliable service
Your order is always delivered quickly and everyone you talk to is very polite and helpful.
September 25, 2020
Unprompted review
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Very kind and helpful
You all are always super helpful and kind on the phone and then on delivery the drivers have all been very kind and I think that is the most important thing as I’ve had some rude experiences with other companies.
September 25, 2020
Unprompted review
Easy to order over phone
Easy to order over phone, fast delivery, good service from all.
September 25, 2020
Unprompted review
Fantastic office staff but poor delivery staff
Matthew in the office is very efficient, polite and courteous. The delivery driver was the absolute opposite. Not sure we would used Brows again due to the delivery driver being rude, heavy handed and abrupt. He certainly did not do the company any favours. I would look else where next time.
September 25, 2020
Unprompted review
Reply from Browns of Burwell
Hi,
I'm sorry to hear that there has been a problem with the delivery for you last order. Please could you send over the order details to feedback@brownsofburwell.co.uk so that I can look in to this.
Thank you,
Graham
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