Brummstadt Reviews 

Awesome customer service and support through installation

From the moment I started dealing with brummstadt it's always been positive and everytime I reach out to the guys they are quick to respond and always manage to sort out any issue's I might come accross so thanks to all.
Peter

Took a couple weeks to arrive but everything was there and installation was straight forward.

I did have an issue with the reverse camera. After struggling with chatGPTs instructions for a couple hours, I emailed brummstadt and got a reply within 30minutes with the solution.

Great after sales support.

My interaction with Kevin was fantastic. Very prompt replies and explanations of what I needed to do. He explained it very well and understood the issues I had.
Hopefully a future update may make my head unit home screen more customizable and allow me to only show the apps I want to use.

Brummstadt have been amazing!
We purchased a headunit for our Mazda CX-5. I had a few questions about installing the reverse camera, and Patrick J. went above and beyond to answer all our questions. Can't thank him enough.
Super happy with the new headunit and camera setup. Will be recommending to our friends.

Patrick at Brummstadt provided the best product support experience ever.
Outstanding product knowledge and support during the installation process even over the weekend.
Great product and great support.
Thankyou

great product, really easy to install. Kevin was great help

I’m very happy with this product overall. It performs as expected and meets my needs well. What really stood out, though, was the excellent after-sales support. Tommy was incredibly helpful in assisting me with some setup and settings issues, and made the whole process smooth and stress-free. His support made a big difference to my experience. Highly recommend both the product and the service behind it.

Patrick from Brummstadt went out of his way to assist, even though I had not purchased anything from his company. 5 stars to him.

I had some issues with my head unit and Kevin helped me solve them. He was prompt to reply to my emails and the solution was an easy fix. I'm happy with the product, after sales service and warranty process.

The comunication with Brummstadt, Kevin and Tommy from customer support had help a lot with the fitment before purchasing, the experience so far has been great with this head unit, no lags, carplay works great and the interface is also super friendly.

Just updated my head unit in a 2016 Honda HRV. Best move ever! Great size and look! Gives the dash a more modern look. Reversing camera still works well and I love all the additional features of this head unit. Definitely worth the effort. Initial purchase was smooth as silk and installation support was quick and helpful 👍👍👍

I bought the CarPlay unit for my Mini and had some fine tuning issues at the end but once I contacted support the help I received from Tommy was brilliant and we sorted everything out, the service was fantastic, thank you so much, I’m going out for another drive listening to Spotify belting out of my new system 🎶.

Great product and even better after sales service. Hi purchased a premium head unit for my Honda Civic 2012-15. I'm in Brisbane, Australia by the way. ..Package arrived soon after, with the old to new plugs all included. How easy is this. You can install this yourself!. took me under an hour ...done!. it works great. bass heads will love the sound. I had to toggle off the "Loudness" in the DSP . Had to remove one panel above radio and the left side door pillar trim to route the wiring for the 3 antennas. DAB antenna on the top, and mount it vertically!. I had excellent support from Kevin and Tommy who provided help with assembly and configuration. And the steering wheel controls worked straight away. no probs. All in all great product and Yes i'd buy from them again.

Good quality product and service. Had some trouble with the steering wheel controls and reverse camera not working but Tommy never stops helping me until the issue is resolved.

When I opened the box and saw all the various cables, I thought this is going to be too hard for me, however after watching a YT video it all made sense.
I installed into a Jeep Grand Cherokee, the hardest part and most fiddly is removing the radio, heater/ac etc module from the old bezel and installing it correctly on the new bezel, however there is a YT video covering that, there are a few hidden screws.
Thanks to Tommy I got everything sorted, he was fantastic with his responses.
Great product and great service

The customer service was really quite excellent throughout my whole process. After I accidentally bought the wrong unit they were extremely patient and helpful while assisting me with getting my return and refund sorted, and promptly sent the correct unit.
Patrick J in particular was very helpful as they guided me through the whole process from start to finish, replying quickly in a professional manner with effective solutions for all of my questions.

Thank you so much to Patrick for helping me through the installation of the head unit into my car. I had some difficulties along the away and Patrick went out of his way to assist me, guide me through it, consult with the tech team and responded promptly with relevant and clear instructions to assist me. The after sales service from Patrick has been impeccable. It is rare these days to have such fantastic service, and it doesn’t go unnoticed. Thank you Patrick and the team for getting everything sorted. I am very happy with the head unit and outcome.

This is my second review of this product, as we needed to contact Brummstadt again once we were on the road and acutally using the unit. Initially we had all sorts of issues, some to do with the unit, and some to do with us not knowing any better. Patrick patiently walked us through everying, over an 8 week period, which included me sending him videos of what was not working as we would like it. On all occassions he was able to provide a solution. I think we have finally got it working as we would like it, although I have warned Patrick that he may still hear from us again in the future.

Had a few technical issues with my unit. Tommy from Brummstadt quickly looked into my problem and produced an effective fix for the issues I was having!