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I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
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I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
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I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
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Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Missing half of my order
I recently started buying from the bStocks a friend recommended me to this website. my first order was so smooth didn’t have any problems with it, so I I purchase my second order and is been giving me hell. I received half of my order. The other half is been lost with Estes, for the past month, they have done camera search to see what trailer they put it in, but they can’t seem to find it.i also filed a claim with them. I cannot sell nothing due to all my items I received are missing the second box have a love set of couch that I only received the small couch I contact bstock and they keep giving me the runaround customer service been so good always helping but is so much they can do, melissa has contact me about my dispute but they keep asking me to file a dispute and I already did more then 2 weeks ago. I cannot sell nothing that I have because literally everything that I have is missing the second box so I’m just stuck with nothing but trash. I can’t even make up the money that I put into this pallet. It’s money that I’m losing. And most of the items I received is damaged.only if I could post pictures I would post everything I have received and how damaged they come as well.and every time I ask for a call back, they never called me back but instead they emailed me and they put their phone number on the bottom and extension number but never answer . And when they reply to my email is not help because they can even resolve my issues. All the say my order is in transit. My order been with Estes since 12/17/2024 I have contacted them but all they say is lost to file a claim.
January 14, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience with us. We deeply regret the challenges you've faced with your recent order, and we want to extend our sincerest apologies for the frustration and inconvenience this has caused. Your trust is incredibly important to us, and we take situations like this very seriously.
To address the issue with your shipment, we’ll escalate this with both Estes and our internal teams to ensure a thorough investigation and resolution. We understand that you've already filed a claim. If your items cannot be located, we’ll work with you, the seller, and the carrier on an appropriate resolution.
Please know we’re fully committed to resolving this for you and restoring your confidence in our platform.
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Please read objectively
I have had several issues (cancellations/late arrivals etc)
I am still learning the process, but recently I have had a slew of issues that are not being handled efficiently or effectively.
I currently have an order in transit for 31 days as of today. I called Bstock last week in attempt to get this matter as well as refund credits for 2 cancelations. We made a plan and set out to execute. I then began to recieve emails from finance threatening account suspension for unpaid orders I was forced to make to keep my business afloat due to cancelation. I was also under the impression as a result from the CX service call that we were on track to get me refunded and pay the new orders.
I mentioned this to Felix in finance more than once and was made to feel as if I was lying. I asked him repeatedly to contact me via phone so I could explain the intracranial nature of my issues. He made no attempt to say he would or would not, instead he ignored that all together.
After realizing the truth was not registering with Felix, I called Cx services myself.
I was met with Sonia. She was thorough, thoughtful, explained the processes to me and assisted me for over an hour due to all of these pending issues.
She was amazing compared to the polar opposite interaction I had with Felix. To make matters worse, as I was reviewing my emails from the call in to Sonia, I found one from 4:53pm from Felix, declining any extension, so we can get this figured out.
Moving back to the order that has been in limbo for 31 days.... Sonia went above and beyond providing me with all of the information needed in contacting ArcBest. I called them immediately after I got off of the phone with Sonia.
ArcBest informed me that they are no longer in possession of that order and to contact a shipping partner.
So, I contacted them. The following is the result of that interaction:
They did not have record of possession of my order. They refused to take my contact information (if you look at my initial issues documentation, I was having issues with my contact information not porting over to them accurately). They stated they needed to have my order to even update any contact information.
I was told by the shipping partner to call back at 630 to 730 pst. I have been calling for almost an hour and their office is closed.
This seems super messed up as I spent over an hour of someone in Bstock cx services time and my own time to straighten this out on the phone. I asked repeatedly for the person in finance to call me so I could explain the situation, but was not acknowledged when I offered that as an option.
There are two seperate departments with conflicting processes and flows that do not balance nor do they check one another.
I understand the issue on my end, but the error was made in ignorance not malice. I am still learning the process, but can't help to feel slighted in these several outstanding issues I have with Amazon Marketplace, and now the person in finance on Bstocks team that is refusing to hear that I was told on 2 seperate occasions that we ( cx service and myself) already had a plan in place. He even made reference of me being misleading or lying when I mentioned the call I made last week. I would never lie about my business. I am sorry others do, but that is not me and I should not be meant to feel like a fraud for no reason.
I will be submitting the information in this email as well to hopefully encourage better handling of processes in the future. With the documentation available, I do not see the issue here and am wondering now where I stand with my supplier. It isn't great business when your customer leaves the situation feeling terrible for no reason at all. To be completely honest, this doesn't even speak to 50% of the issues I have had since partnering. I would like to notate as well this is the only available option for my small business in my location, Amazon Marketplace is the only one that is reasonable with shipping and Bstock Blue shipping for Amaon is far too expensive.
I have tried other marketplaces like Costco for example. The pricing was right, but in two loads, I received A/B graded items..... most everything was ripped torn or defective. I couldn't believe it, but did not want to complain at the time... the issues keep piling up. I have never written a review like this. I wouldn't want someone to do this to my business, but after being met with conflicting answers, plans being made and then refuted by another department... I felt someone in a high level should know that the efforts being made by Cx are being blocked by a singular person who refused to complete their due diligence in speaking to the Cx to sort out the matter.
I like the merchandise I have gotten from Amazon Marketplace, but it's kind of hard to screw up overstock new items... if you get everything you paid for. Thank you and I am sorry.
January 2, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your experience in such detail. We’re truly sorry for the challenges you’ve faced and understand how frustrating it must be to navigate these unresolved issues. Your feedback is invaluable, and we’ve already shared it with the relevant departments to help us identify areas where we can improve our processes and communication.
We’re glad to hear that Sonia was able to assist you and regret that your experience with other departments fell short of expectations. Please know that we’re committed to addressing these gaps and ensuring a more seamless experience for all our customers.
In the meantime, we recommend checking out Amazon’s B-Stock Blue auctions. Customers have reported better shipping details, higher quality inventory, and faster processing, which might be a good fit for your business. We appreciate your patience and your honest feedback, as it helps us strive to do better. Thank you for giving us the opportunity to make things right.
Scam Company!! Do NOT use!!
Won the bid and paid via wire transfer. After a week, I tried to contact the shipper and the phone was disconnected. The product never shipped and I still have not received my money back after a month of constant emails. They keep telling me it is "in progress."
November 19, 2024
Unprompted review
Reply from B-Stock Solutions
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to deal with delays in receiving your refund. Please rest assured, that B-Stock is not a scam company. We work with companies like Amazon, Costco, Walmart, and Home Depot that trust B-Stock and our platform to help them sell their inventory.
Regarding your order, it looks like it was canceled, and a refund was processed. Our mediation team works diligently to resolve disputes quickly and fairly, as we know how important it is for our buyers to have timely settlements.
If you have further concerns or questions, don’t hesitate to reach out, we’re here to help.
from October 28, 2024 and today is December 28 2024
I never received the order from October 28, 2024 This is very sad
October 28, 2024
Unprompted review
Reply from B-Stock Solutions
We’re so sorry to hear about your experience and completely understand how frustrating it must be to still be waiting for your order. We assure you this is not a common occurrence.
It looks like a claim has been filed with the carrier for a lost order, and we’re working to resolve this as quickly as possible. We truly appreciate your patience as we sort this out, and we’re committed to making things right for you.
Items was shipped in Trash bags
Order a load from Gardena, California, it was some watches. The images of the watches was enlarged to make them appear bigger than what they actually are. The stock is a great company. They need to scan who is allowed to sell on their sites more carefully. The packaging arrived in trash bags everything was completely wet. Pictures was not able to be uploaded because of their outdated system. They only allow a certain format style of pictures to be uploaded on their site and you have to compress them to do that which is time-consuming. It’s better to just email the pictures to Customer Support so they can directly handle your case. Still waiting on a refund. B stock has to do better about refunding people, their monies in a timely fashion.
December 19, 2024
Unprompted review
Reply from B-Stock Solutions
We’re truly sorry to hear about your experience and completely understand how disappointing it must have been to receive your items in such poor condition. This is not a common occurrence, and we do our best to vet the sellers on our platform to ensure a quality experience for our buyers. Feedback like yours is invaluable in helping us identify sellers that may need a closer review.
The refund has been processed and is available on your account. If you'd like those funds transferred you will need to contact customer service and provide bank information. Thank you again for your feedback and your patience while we work to make this right.
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calls are not responded too or retuned
calls are not responded too or retuned
waiting for 1hr plus
December 19, 2024
Unprompted review
Reply from B-Stock Solutions
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to wait that long without a response. We truly apologize if we haven’t gotten back to you promptly.
We do have a callback feature that allows you to hold your place in line without waiting on hold, and we hope this can make things more convenient in the future. That said, it’s rare for our call queue to exceed 10 minutes, and our average wait time is much shorter. Additionally, our email support team aims to respond to all inquiries within 24 business hours.
We recognize that there’s always room for improvement, and your feedback helps us do better. Thank you for sharing your concerns, and we’re committed to providing a better experience moving forward. If there’s anything we can assist with now, please don’t hesitate to let us know.
Reply from B-Stock Solutions
Thank you for sharing your experience! We’re so glad Eileen made you feel welcomed and encouraged you to ask questions. She’s fantastic! Don’t hesitate to reach out if you ever need more help. We’re here for you!
Great help!
Eileen was amazing! I really appreciated the help got me all sorted!
December 4, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the kind words! We're thrilled to hear Eileen was able to help get everything sorted for you, she's awesome! If you need anything else, don't hesitate to reach out. We're here to help!
They are very fair and super…
They are very fair and super responsive. I had some disputes on item quality with seller, and BStock was fair in their mediation.
November 22, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind words! We’re thrilled to hear that you found our mediation process fair and that our team’s responsiveness made a positive difference. Disputes can be tricky, and we always aim to ensure a balanced and fair resolution for everyone involved.
Your feedback means the world to us and reminds us why we’re committed to providing great service.
Thanks again for being part of the B-Stock community!
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Ananda in customer service was more…
Ananda in customer service was more helpful with taking care of our concerns with our refund from Amazon.
November 15, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind review! We’re thrilled to hear that Ananda was able to assist you with your refund concerns and provide the support you needed. She’s a valuable member of our team, and it’s always great to see her efforts recognized.
We truly appreciate your feedback and the opportunity to assist you.
I paid $1000 for a truck load of what…
I paid $1000 for a truck load of what was suppose to be NFM furniture then they was out of that and sent me appliances instead. Sent a bunch of trash in a semi trailer. Broken shit along with shit dated back to 1996. I sent whole truck back. Told them I want my refund or an actual truck load of working not broken products as that’s what I bid for. They quit messaging me. DO NOT TRUST THEM.!
November 4, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience, and we’re sorry to hear about the issues with your truckload purchase. We completely understand your frustration.
To clarify, the truckload in question was listed as mixed condition merchandise and was purchased for $175+shipping of a truckload. Mixed condition lots can include a variety of items, ranging from new to used or damaged or salvaged. If you’re looking for specific condition merchandise, such as new or fully functional items, we recommend bidding on lots explicitly categorized as such to better meet your expectations.
We do see that a dispute is still open on this order, and we are actively working with the carrier and seller to find a resolution. Our goal is to ensure a fair outcome for all parties involved, and we appreciate your patience as we work through this process.
We have been following Bstock for a…
We have been following Bstock for a long time, and their customer service has always been great. However, we recently purchased an auction item and paid for it, but nearly a month has passed with no tracking number or responses from either customer service or the seller.
We have sent multiple emails without receiving any replies. All we want is a refund, but they are not responding. If this situation continues, we are considering canceling our subscription soon.
October 17, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We deeply value your loyalty and the trust you’ve placed in us over the years, which makes it all the more disappointing to learn that this purchase didn’t meet your expectations.
We understand how frustrating it must be to wait nearly a month without tracking updates or responses to your emails. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please rest assured that our Director is personally looking into why your emails have not been addressed and is working to resolve your concerns as quickly as possible.
We genuinely appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention—we’re determined to address these issues and restore your confidence in us.
Reply from B-Stock Solutions
Thank you so much for your awesome review! We’re thrilled to hear that you found our team to be a great help and that we responded quickly to your needs. Providing fast and reliable support is what we strive for, and your kind words mean the world to us.
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Scammers
I bought 600 usd garbage from b stock and and provided them all proof that it's expired and damaged but they insist and denied after getting proof. It's a big scam please beware
October 30, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback. We are truly sorry to hear about your frustration with this purchase and the outcome of your dispute.
We want to assure you that we are not a scam company. Our goal is to facilitate transparent and fair transactions between buyers and sellers. If a seller on our platform is found to be scamming buyers, we take swift action, including removing them from the platform. Your trust is incredibly important to us.
Regarding your dispute about the vitamins on this order, our records show that we requested additional information on 11/6 as we needed an accurate inventory count and pictures that showed expiration dates. After 5 days of no response we closed the dispute.
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope we can work towards regaining your trust in the future.
The person was patient
The person was patient, helpful and was with us until the problem we called about was solved.
November 6, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your wonderful feedback! We’re delighted to hear that Ananda’s patience and dedication made such a positive impact on your experience. She truly embodies the kind of helpful and thorough support we strive to provide every day.
Your kind words mean the world to us, and we’ll be sure to share them with Ananda, it’ll make her day!
Got help with exactly what I needed
Got help with exactly what I needed, and was friendly.
November 4, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind review! We’re thrilled to hear that you got exactly the help you needed and that the experience was friendly. That’s exactly the kind of support we aim to provide every time!
Goods not as described
I purchased a truck load of Costco "Scratch and Dent" appliances. The condition description of "scratch and dent" specifically says, "new, never used". That was not the case. Several refrigerators on the shipment had signs of heavy use and B Stock support does not care at all about the buyers. They care about the much higher volume sellers like Costco.
October 24, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience. We understand how important it is for our buyers to feel confident in the condition of their purchases, and we’re genuinely sorry that this auction did not meet your expectations. The listing for this particular "Scratch and Dent" load does state that items may show visible cosmetic damage, potential functionality issues, and could have originated from previous owners or transportation. Components and accessories may also be missing, as noted in the description.
We encourage all our buyers to file a dispute if there is a discrepancy between the listing details and the actual condition of the merchandise, and we didn’t see a dispute filed for this order as we have with others. Our team is here to support you in those situations to help mediate with the seller and ensure you have a satisfactory experience.
Your feedback about this auction is valuable, and we will certainly share your concerns with the seller. Thank you again for bringing this to our attention, and please feel free to reach out if you’d like any assistance with future auctions or if there’s anything else we can do to support you.
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My question was answer in a timely…
My question was answer in a timely manner. Nadia was very helpful!
October 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind words! We're thrilled to hear that Nadia was able to assist you promptly and provide the help you needed. We’re proud to have team members like Nadia who prioritize our customers’ needs and ensure every question is handled with care. Thanks for choosing B-Stock!
Be prepare to lose your money.
I bought 3 pallets from amazon on Bstock. 50 days after payment and they did not ship the merchandise and no refund issue. I'm a small business, short on funds, you have 48hs to pay in cash for your inventory, or get a fine cancelation. Now no money. No inventory.
September 4, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your feedback with us. We deeply regret the experience you’ve had, and we understand how discouraging and challenging this situation must be, especially as a small business. We hear you, and we’re truly sorry for the delay and inconvenience caused by the unshipped merchandise and unresolved refund.
To address this issue, we’ve been actively working with the seller in question to make significant improvements. We now have a new auction process in place that guarantees:
-Faster shipping: Orders will ship within 5 business days.
-Less than 5% variance: Ensuring more accurate lots.
-No canceled orders: The product availability is now guaranteed.
Look for Amazon auctions the B-Stock Blue background.
We appreciate your patience and honesty in sharing this with us—it’s feedback like yours that drives us to do better. We hope we can regain your trust and provide the level of service your business deserves moving forward.
Hi Soyna,
Hi Soyna,
I just wanted to express my sincere gratitude for your help in resolving my shipping issue with B-Stock. After multiple calls to customer service where I was told the problem was resolved—only to find out it wasn’t—I was fortunate to be connected with you.
Your professionalism and dedication stood out immediately, and you took the time to fully understand my concern about arranging appointments with the shipping company before they send trucks to my warehouse. Thanks to you, the issue was finally addressed, and I feel relieved and appreciative of the exceptional support you provided.
Thank you once again for going above and beyond!
October 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for sharing your experience and appreciation for Sonya's dedication! We're truly grateful to hear how her professionalism and persistence made a difference in resolving your shipping issue. She goes above and beyond to ensure our customers feel heard and supported, especially with important details like scheduling deliveries to fit smoothly with your operations.
We’re thrilled that Sonya could provide the exceptional support you needed, and we’ll be sure to recognize her efforts. If there’s anything more we can assist with, please don’t hesitate to reach out. Thank you again for trusting us, and we look forward to continuing to support your business!
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