Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
Company replied
Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great experience wonderful customer…
Great experience wonderful customer service thank you so much Ananda!!
September 5, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the fantastic 5-star review! We’re delighted to hear that you had a great experience and that Ananda provided you with wonderful customer service.
We couldn’t agree more—Ananda is truly amazing, and we’re grateful for her dedication to our customers.
Best of luck with your future bidding!
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Reply from B-Stock Solutions
Thank you for your kind review! We’re glad to hear that Eileen was able to assist you effectively.
We appreciate your feedback and are grateful for your support.
I received a shipment that was completely wrong
I called in because I received a shipment that was completely wrong and I spoke with Ananda and to be quite frank, She was AMAZING! She helped me through the situation and definitely put me at ease. I appreciate her patience and she is exemplary of what a customer service rep should be.
September 4, 2024
Unprompted review
Reply from B-Stock Solutions
Wow, thank you for the fantastic 5-star review! We’re so glad to hear that Ananda was amazing in helping you with the mix-up and that she made the process easier for you.
We couldn’t agree more—Ananda is truly awesome and exemplifies everything we strive for in customer service.
Thanks for being such a great customer, and if you need anything else, just give us a shout!
Ananda was polite and helpful
Ananda was polite and helpful. She answered all questions quickly, and resolved my issue.
September 4, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your awesome review! We’re thrilled to hear that Ananda was polite, helpful, and quick in resolving your issue. We couldn’t agree more—she’s fantastic!
We also want to extend a big thanks for being a valued B-Stock customer for the past 18 months. We’re excited to continue serving you and look forward to many more successful experiences together!
Ananda was great!
We have had issues with our ACH payments processing today. I called and Ananda took my call and was extremely pleasant and helpful. She went above and beyond to help contact the seller in hopes of them not cancelling our order because of this issue.
I do hope I can speak with her in the future if I have any additional issues.
September 4, 2024
Unprompted review
Reply from B-Stock Solutions
Wow, thank you so much for the amazing review! We’re so glad to hear that Ananda was super pleasant and went above and beyond to help with your ACH payment issues.
We agree, she’s fantastic and we’re thrilled she could assist you so effectively. Thank you for being a loyal customer for almost 4 years—your continued support means the world to us!
We’ll make sure Ananda knows how much you appreciated her help, and of course, if you ever need anything else, just give us a shout.
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Eder was the best rep I’ve spoke to…
Eder was the best rep I’ve spoke to with any company in quite some time. Great guy who cares about his customers. Give him a promotion!
September 3, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the wonderful review! We’re thrilled to hear that Eder provided you with such exceptional service. Your kind words truly mean a lot to us.
Eder is indeed a valuable member of our team, and we’re glad to hear that his dedication and care have made a positive impression. We’ll be sure to pass along your feedback and let him know how much you appreciate his efforts.
Thank you for being a valued customer.
I never write reviews but...
I never write reviews but this customer service was exceptional. I couldn't of asked for a better person to talk to. I had a bunch of questions about the auctions i won and Ananda answered all of them. Sorry for the late review but for the 1st time ever, i felt the need tell people what I have experienced with Ananda. My case number is 01968184 if anyone has questions. Thank you to the B-Stock Buyer Assistance Team.
August 1, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for taking the time to leave us this awesome review! We’re thrilled to hear that Ananda provided you with exceptional service and was able to assist with all your questions about the auctions.
We truly appreciate your kind words and for taking the time to share them with us.
Spoke with Ananda today about getting…
Spoke with Ananda today about getting some account issues square away and I must say this was the best customer service I've received in a while! She was understanding and went above and behind to make sure everything was fixed before ending the call. 5 star service!
September 3, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your amazing review! We’re delighted to hear that Ananda provided you with outstanding service and was able to resolve your account issues effectively.
It’s fantastic to know that her understanding and dedication made such a positive impact on your experience. We’ll make sure to pass along your kind words to Ananda. She truly goes above and beyond to ensure our customers are well taken care of.
Thank you for being a valued customer and for taking the time to share your experience.
Shipping is outrageous ?
Shipping is outrageous ? Besides shipping cost, I ask that an order be consolidated since it was at the same location and the same destination and it was separated to be charged double.
May 8, 2024
Reply from B-Stock Solutions
I’m sorry to hear about your concerns regarding shipping costs. We understand that shipping can sometimes be a significant factor in your purchasing decision.
Shipping costs are typically based on weight and pallet sizes, and we list these details in the auctions to help with your decision and bidding prices. We also recommend checking auctions close to your location to potentially reduce shipping expenses.
We appreciate your feedback and would like to help resolve any issues you're facing. Please let us know more about your experience so we can look into it further.
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Not satisfied the way the dispute was…
Not satisfied the way the dispute was handled. Took way to long for the dispute to be resolved and way too much leverage was given to the seller. The mediation process needs improvements
August 16, 2024
Reply from B-Stock Solutions
I’m really sorry to hear about your frustration with the dispute resolution process. We understand that delays and perceived imbalance can be very frustrating, and this is not the level of service we aim to provide.
Disputes typically don’t take as long as yours has, so we’re concerned about this delay and would like to address it. Could you please provide us with any specific suggestions on how we can improve our mediation process? We strive to ensure fairness and efficiency, and your feedback would be valuable as we work to enhance our procedures, particularly on our Supply Marketplace. In the meantime, please check our some other marketplaces like Costco, Target, or the new B-Stock Blue with faster ship times and accurate inventory.
Thank you for bringing this to our attention. We’re committed to resolving this issue and improving our service for the future.
I've had a 5 star experiences and a 1…
I've had a 5 star experiences and a 1 star experience.
Which is why B-Stock gets a 3. Probably deserves better but no-one likes getting scammed.
The platform is good, a bit strange how you have to sign in separately to all the channels instead of having a central page. Check the feedback as some suppliers are not great.
May 30, 2024
Reply from B-Stock Solutions
Thank you for your feedback and for sharing both your positive and challenging experiences with B-Stock. We understand where you're coming from and hope to be able to offer you more 5 star experiences in the future.
We hear you regarding the current process of signing in separately for different channels. It’s an area we acknowledge as needing improvement. We are in the process of migrating all our sellers to a new platform that will have you only log in one time. This new system will streamline access, allowing you to manage all your bidding activities through a single login in the near future.
We’re also committed to continuously evaluating and enhancing the quality of our suppliers. Your feedback about supplier performance is invaluable, and we take it seriously as part of our ongoing efforts to refine and improve the platform.
Thanks again for the feedback and we look forward to working with you in the future.
Very good cooperation,very helpful…
Very good cooperation,very helpful service.nice communication.successful work.
January 28, 2024
Reply from B-Stock Solutions
Thank you so much for your positive review! We’re thrilled to hear that you had a great experience with our service and that our communication and cooperation met your expectations.
We truly appreciate your feedback and are grateful for your continued support. It’s wonderful to know that our efforts have contributed to a successful outcome for you.
Thank you for being a valued customer.
Ananda was amazing with a positive…
Ananda was amazing with a positive attitude and all the answers to my questions.
August 30, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for your wonderful feedback and for being a customer of ours! We’re delighted to hear that Ananda was able to assist you so effectively and that her positive attitude and thorough answers made a difference in your experience.
We appreciate your kind words and are grateful for your support. It’s always our goal to provide exceptional service, and it’s great to know that Ananda delivered on that promise.
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Hi I wanna let you know that you have…
Hi I wanna let you know that you have verrrrrry professional worker or representative Ananda .She is professional ,fast thinking ,solving all my situation and cares about B-Stock customers so much .So in my all respect to other reps please ask Ananda to train them and all your customers will be happy and satisfied .So thanks Ananda you are champion 1 place )
August 30, 2024
Unprompted review
Reply from B-Stock Solutions
Thanks a bunch for your awesome review and for being a B-Stock! We also appreciate you taking the time to review us. We’re thrilled to hear that Ananda made such a great impression with her professionalism and quick thinking. It’s fantastic to know she was able to solve your issues and make you feel well taken care of.
She’s a real star, and we’re lucky to have her on our team!
Not Worth the Risk! Stay Away~
First of all, all the customer service people I spoke with were absolutely fantastic! Victoria, Ally, Balty, Ananda, etc. All great and kind people who helped me to resolve my issue. The great people that work there are the only reason I give a 2 star and not a 1 star...
-- BUT BUYER BEWARE!--
Rather instead what I take issue with is company/website B-Stock itself and their terrible business practices. In my case, I was very lucky in that I was able to get a full refund back to my bank account (which as the customer service people themselves told me is very rare) and relatively quickly after about a week of calling and discussing with them back n forth over the phone/email...
So what happened specifically is that I bid on an auction of old video games, but it turned out that they were reproduction games and not original games which greatly diminishes their value. The auction I won was very misleading/dishonest in presenting their value and what they actually were (perhaps because the seller was simply unaware but who knows). A major problem is that the B-Stock website gives me as the buyer no ability to be able to check the seller's profile or any contact information that I could use to ask any questions about the ongoing auction before bidding on it. It can look good based on the pictures or the auction manifest but end up being something completely different than what you thought you were getting! Only after taking a massive risk and winning/paying for the auction (over $2k) was I able to get the email address/phone number of the seller to be able to ask any questions about the auction that I won. Very lucky for me that the seller actually responded to my emails and was semi-truthful about the games after I further scrutinized what he was selling. After a bit of back and forth he admitted that they were reproduction games and not original as I further questioned him and asked for more proof about it. I told him I needed to cancel the auction and get a refund... and again very lucky for me that the seller was willing and agreed to that! I then proceeded to call customer service and showed them the email I had with communication from the seller as proof and as a basis to be able to get a refund. Now keep in mind, If the seller had been completely untruthful, unresponsive or unwilling to cancel the auction, I would have been stuck with a bunch of fake junk games hardly worth even a fraction of what I paid for them. B-Stock does little to nothing to offer protection to the buyer from scams or issues that might come up as I later read and heard from all the horrible reviews. They have a supposed "dispute process" after you first receive the order, but the odds of you getting your money back if something is wrong with the order at that point is very low if not close to zero.
B-Stock is terrible for offering little to no info about the auctions that they host on their site, with no ability to contact the sellers or ask any questions prior to bidding/buying on the auctions. B-Stock specifically demands for Bank Wire payments only, which means if something goes wrong, they hold all the power in deciding what happens with your money! At least with a credit card or through PayPal payment there is an additional intermediary who can be a righteous judge in the transaction. They know that, and so they demand Bank Wire payments only to them so they can hold all the power in their own hands. The only way you would be able to fight B-Stock in their decision would be to take them to small claims court which will be quite the hassle for most people should it come down to that. Also they do very little to investigate or vet their sellers, almost anyone can sign up, pay a small $99 monthly fee and sell a bunch of garbage to you under the pretense that their "might" be something of value there that you can resell for your business. I have no doubt their website is full of scammers that take advantage of their awful negligent system as well as the unsuspecting new buyers.
BUYER BEWARE as it's best to stay away! You are far more likely to get screwed over and lose money than you are to find a good deal that might earn you some profit.
August 22, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your experience and for your kind words about our customer service team. We’re pleased to hear that they were able to help you out.
We’re truly sorry to learn about the issues you encountered with the auction you won. We understand how frustrating it can be to receive items that don’t match your expectations.
At B-Stock, we strive to maintain the high standard of trust and integrity of our platform. We work with some of the top retailers in the country because they trust us. We are committed to continuously auditing and reviewing sellers on our Supply Marketplace. Our risk management team reviews both sellers and buyers to uphold these standards.
We also appreciate your comments about the auction details and communication. We are working on improving the information available on our auctions and enhancing the visibility of seller profiles to prevent similar issues in the future.
Thank you again for your feedback. Your input helps us to refine our processes and better serve our customers.
Excellent Customer Support by Ananda
Excellent Customer Support by Ananda
Everytime.
August 30, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the fantastic review. We think Ananda is great too and we're so glad she was able to take care of you. Thanks for taking the time to post this review. We'll be sure to share it with her.
Reply from B-Stock Solutions
Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently had excellent support from Ananda. We think Ananda is amazing too and are glad to see her efforts recognized. We appreciate you being a valued customer and look forward to continuing to provide you with great service. If you need anything else, don’t hesitate to reach out!
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Bstock does a great job
Bstock does a great job, very helpful and courteous. as much as they can be since they are only the brokers. The problems are with the company's they sell for and the shippers. Not all Costco locations are the same , some better than others. Amazon is a little strange but we are happy with the product they could improve of course but still better than other sellers out there. My main gripe is with the wrapping of the pallets, very poor and items seem to disappear from the load as it progresses down the line. Costco is better.....Very happy with Bstock.
August 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you for your thoughtful review! We’re glad to hear that you find our team helpful and courteous. We understand the challenges you’ve faced with some of the sellers and shippers, and we’re sorry for the issues with pallet wrapping and missing items.
We’ll be sure to share your feedback with the account managers and with the agent you spoke with. Your insights are invaluable as we work to improve our service and address these concerns.
Also, keep an eye out next week for a new and improved experience with Amazon products—fingers crossed! If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your continued support and for being a valued B-Stock customer!
Ananda's quick response to us and…
Ananda's quick response to us and willingness to problem solve made our interaction very nice. I was feeling pretty stressed about a dispute I needed to re-make and she walked me through the whole process and was lovely to talk to
August 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your fantastic review! We’re thrilled to hear that Ananda’s quick response and problem-solving made your experience smooth and stress-free. We truly appreciate you being a valued customer and are glad we could assist you effectively. We look forward to continuing our long partnership with you. If you need any further help, just let us know!
It was an excellent experience taking…
It was an excellent experience taking one of the support team members to do the balance transfer. He is very professional and helpful.
August 29, 2024
Unprompted review
Reply from B-Stock Solutions
Thanks so much for your great review! We’re glad to hear you had an excellent experience with our support team. We appreciate you being a customer and are happy to know we could help with the balance transfer. If you need anything else, just let us know!
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