I pirchased four moners and two psu from BT-Miners. They are the best company and have an office in the US. Shipping and payment wrre super easy processes and they handle all the customs crap o do not... See more
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Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their ded... See more
Company replied
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pri... See more
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! D... See more
Company replied
Company details
- #31 of 42 best companies in Cryptocurrency Service
Written by the company
BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
Contact info
11 Round Lake Road, 12019, Ballston Lake, United States
- 813-820-0668
- store@bt-miners.com
- bt-miners.com
You should know
4.1
Great
529 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The payment took a little time to go…
The payment took a little time to go through but support was quick to respond and help when I had concerns. I haven't received my miner yet, but I trust and look forward to receiving it.
October 15, 2025
Reply from BT-Miners
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
Payment is a pain via credit card…
Payment is a pain via credit card having to submit proof of identification, but nice selection. Prices seem good until shipping costs are added. Overall I decided to purchase because buying directly from Goldshell was out of stock
October 13, 2025
Reply from BT-Miners
Dear Customer,
Thank you sincerely for your 4-star review and positive feedback—it means a lot to the entire BT-MINERS TEAM.
We also want to take a moment to address the credit card verification process you mentioned. While we understand it may have added a few extra steps, this careful review is designed to protect both parties, ensuring the security of your transaction and safeguarding your funds. Your patience throughout this process is truly appreciated.
We will continue to balance efficiency with safety, striving to deliver a secure and smooth experience for every customer. Should you need further assistance in the future, please feel free to reach out.
Best regards,
BT-MINERS TEAM
Fast & quality response time!!!
Had a few questions before my purchase and used the chat button… had a nice quick conversation with all my questions answered within minutes
October 13, 2025
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
Need to improve drastically
Order BTM2025#78155:
Payment process through Coinbase payment option was slow and difficult. Bt miner kept asking for transaction ID from Coinbase. If your Coinbase account isn't a merchant account it is not available most of the time. After BT Miner received bad initial review I got an email from mollpbt-miners.com demanding to change my review after changing the order status to processing. Order has not changed since October 13 and it is now October 21. Need to improve payment process and logistics drastically if they want to retain customers. I don't know if I will receive my order at this point. I will purchase from the manufacturer directly instead of BT Miner in the future.
October 10, 2025
Reply from BT-Miners
Dear customer,
We’re truly sorry for any inconvenience this may have caused you—let us walk you through what happened to clarify things.
About the Coinbase payment issue: You reached out to Coinbase earlier, and they confirmed it was a matter on their end. After we double-checked your payment details, we went ahead and approved your order right away. These steps might feel a bit tedious and time-consuming, but they’re all necessary to make sure every transaction is accurate and to protect both you and us.
When it comes to shipping, we always follow the order queue strictly—this way, we can keep things fair for all our customers. The machine you bought is from our October batch, and we actually shipped your package this week! We hope you’ve received our system email with the tracking number by now. The tracking number is 1547669303 from DHL. Your package should reach customs in 3-7 business days, so keep an eye out for an SMS from DHL—you’ll need it to pay any customs duties.
Every review we get—whether it’s positive or points out areas we can improve—means a lot to us. We’ve been going through every detail of your experience to make sure we do better, and we truly hope we’ve addressed the concerns you had with the payment and shipping process.
If our follow-up and the updates on your order have made things feel better, would you be open to considering revising your earlier review? It would mean the world to our team that’s working hard to get every customer a smooth experience.
And please don’t hesitate to reach out anytime—whether it’s a question about your package, or anything else that’s on your mind. We believe every issue can be talked through and solved, and we’re here for you whenever you need.
Best Regards,
BT-MINERS TEAM
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
It was easy and the add sercuity gave…
It was easy and the add sercuity gave me peace of mind.
October 7, 2025
Reply from BT-Miners
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
Very easy purchase.
October 4, 2025
Reply from BT-Miners
Dear Customer,
We are delighted to receive your kind review and thrilled to know you are satisfied with our products and services.
Your feedback is vital to us—it not only validates our efforts but also guides us to keep refining our offerings. Rest assured, BT-MINERS will continue to uphold high standards to meet and exceed your expectations.
Thank you again for your trust and support. We look forward to serving you again soon.
Sincerely,
BT-MINERS TEAM
Great experience very professional…
Great experience very professional bought 3 different times they hit it out the ball park every time mollp is great any questions hit him up will get back to you very quickly Bt-miners is my go to place for ASIC miners.
September 26, 2025
Reply from BT-Miners
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
They are real and not rip off's
They are real and not rip off's. They actually have a reputation and want to maintain it. I recommend.
September 18, 2025
Reply from BT-Miners
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
Helpful over the phone
Helpful over the phone. US based. I was nervous buying something that was shipping from China. Everything worked great will buy from again.
August 20, 2025
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
Haven’t been reimbursed for duty
Received miner, but had to pay duty even though miner was sold ddp. Was told I would be reimbursed. A month later and numerous emails and I have not been reimbursed.
September 22, 2025
Unprompted review
Reply from BT-Miners
Dear Customer,
We sincerely apologize for the inconvenience caused to you. Due to the regulations of U.S. Customs, we are unable to prepay the customs duties on your behalf. You will need to cover the duties first, and we will then process the reimbursement for you.
Please note that the reimbursement process requires internal approval, which takes a certain amount of time. We are pleased to inform you that your customs duty reimbursement has now been fully completed.
Thank you for your understanding and continued support.
I am a multi-repeat customer
I am a multi-repeat customer. Got another miner. Entered chat to see if the miner was available (always check so you know when the unit will be shipped out to you). Then order. Done.
September 16, 2025
Reply from BT-Miners
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
Purchased my very first asic mining…
Purchased my very first asic mining machine from this company. Company was quick with response time, and also true to their word! Only bad thing about my order is that it had a terrible odor. Took a couple days for it to air out completely. Would definitely purchase more machines from this company.
September 8, 2025
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
Good Customer service
Confirmation of order placement could be a bit better but they are very responsive
September 13, 2025
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review—especially for taking the time to highlight our service as a standout part of your experience with BT-MINERS!
Your recognition of our team’s efforts means a great deal to us. Providing attentive, reliable support—whether it’s addressing your questions, assisting with transactions, or following up on your needs—has always been a core part of our commitment. It’s incredibly rewarding to know we’ve delivered that for you.
We’ll keep up this focus on quality service to ensure every interaction with BT-MINERS meets your expectations. Should you need any further help down the line, please don’t hesitate to reach out.
We’re already looking forward to the chance to serve you well again.
Best regards,
BT-MINERS TEAM
Card is declining and it not even show…
Card is declining and it not even show on my card.
September 9, 2025
Reply from BT-Miners
Dear Valued Customer,
We're reaching out to update you on your recent payment. Unfortunately, your credit card payment could not be processed successfully, as our payment platform enforces rigorous verification standards to ensure security.
Our colleague has already contacted you to suggest and assist with alternative payment options, but we haven't heard back from you yet. If you have a preferred payment method or need any further guidance, please do not hesitate to let us know—we’re ready to help facilitate the process for you. Thank you for your attention.
Nice affordable machines with friendly…
Nice affordable machines with friendly staff.
August 25, 2025
Reply from BT-Miners
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
Don’t buy from them if you buy one…
Don’t buy from them if you buy one first or second time they send it. Then ordered 6 for like 30k zelle them then no response or product. So don’t buy from them
August 9, 2025
Reply from BT-Miners
Dear Customer,
Thank you for your attention. We have been maintaining active communication with you, and we appreciate your recognition of the smooth process for the previous orders. Regarding your current order, as it falls under the batch production category, its progress has been affected by a shipment delay from our supplier. We have been following up closely, and the supplier has confirmed that the goods are expected to be shipped between late September and early October. We sincerely apologize for any inconvenience this may have caused. We will keep you updated on the logistics progress promptly and thank you again for your understanding and support.
Reply from BT-Miners
Dear Customer,
We sincerely apologize for the inconvenience caused to you. Should you have any further questions or require assistance, please contact our online customer service via our official website during business hours. Our team will provide you with professional support promptly. Thank you for your understanding.
Reply from BT-Miners
Dear Customer,
A warm thank you to our valued returning customer—for your 5-star review, and especially for taking the time to highlight our service as a standout part of your experience with BT-MINERS!
Your recognition of our team’s efforts means even more coming from someone who has chosen to trust us again. Providing attentive, reliable service—whether it’s smooth transaction assistance, detailed pre-purchase consultation, or responsive post-purchase support—has always been our promise to every customer, and it’s incredibly rewarding to know we’ve lived up to that for you, time and again.
We’ll keep doubling down on this quality service to make every interaction with BT-MINERS as smooth and satisfying as your past experiences. Should you need further help down the line—whether it’s order questions or equipment support—our team is ready to assist.
We’re truly grateful for your ongoing trust, and we’re already looking forward to serving you well again soon.
Best regards,
BT-MINERS TEAM
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