Buchymix Reviews 

Fast delivery and very quality product , I’ve been using my blender for more than 3years and I’m loving it everyday

I love my Buchy
Mix blender. It’s so powerful and has different settings . Perfect in my kitchen and look forward in using more Buchymix products.

I got Buchymix blender and juicer a week ago…just got to use them today and I’m extremely satisfied. Please improve on your calls. You hardly respond to phone calls . I called couple of times before going there so I can get help with your location but no one responded

I bought a Buchymix Ultra Heavy Duty Soundproof Commercial Grade Blender in May 2026. It was cool as recommended. It met all my expectations that I could recommend to friends and acquaintances.
Everything was fine until this fateful day while the blender was in use it suddenly went off and all the sockets in the kitchen went off too.Apparently all appliances in the kitchen went off. I went to my main switchboard and noticed that the kitchen circuit box tripped off. I switched it on and switched on all appliances in the kitchen and everything worked perfectly. When I switched on the Buchimix blender same issue happened again. It tripped off the kitchen circuit a second time. Apparently, the issue is now streamlined to the Buchimix blender. I did a mail to customer service and got a response saying they were sorry about my experience and requested if I could send back the Blender so they could have a look before sending a replacement. I sent the item and upon confirming receipt a new Buchymix was dispatched to me. This is great and commendable.
On the downside I had to incur the cost of sending the blender back to them. That is sure not fair on the customer. The customer has already suffered enough for his inability to use the appliance because of the electrical fault; to now suffer further cost is not superior customer service. I would have given a 5* if not for the extra cost I incurred in sending back the faulty item. Thank you.

So far so good. It’s been wonderful

I’m very pleased with the customer service I received. My food processor developed a fault, but the company communicated with me effectively, responded quickly, and resolved the issue in no time. I really appreciate their professionalism and prompt support. Excellent service—I highly recommend them! ⭐⭐⭐⭐⭐

It surpassed my expectations. Works really fast

Very good and strong blender.

Fast delivery and quick response to enquiry.
Still hoping to get my issue sorted.

Lilian's customer service was top-notch. I am enjoying my Juicer BJ20 and food processor.

Tested n trusted their products are very good n affordable and they deliver on time

Update: It finally got delivered, today.

Order #6276, placed 5 August, ₦209,175.00 paid in full. Buchymix (buchymix.com.ng) advertises delivery in 2 to 8 days. Eleven days later, nothing had shipped.

When I chased it, their Operations Manager emailed to say the product is "currently sold out across our stores in Nigeria." So the item was listed, paid for, and order-confirmed — while they had no stock to fulfil it with. No amount of apologetic wording in that email changes the basic fact.

What made it worse: rather than simply refunding me, the same email pushed me to "upgrade" to a ₦269,000 model conveniently available for immediate dispatch. That is ₦59,825 more than I had already paid. Being upsold after they failed to deliver the product I bought is not customer service.

I replied on 16 August requesting a full refund. As of today I have received neither the blender nor my ₦209,175.

If you're considering ordering from Buchymix: don't assume anything on the site is actually in stock, and understand that once they have your money, getting it back runs on their timeline, not yours.

I literally condemned this company without knowing i was using the wrong strainer for my juicer until i reached out to them after 3 months . Now i can testify that Buchymix juicer is so good . Coming for the food processor nexr

I purchased the Buchymix 14-Cup All-in-1 Pro Food Processor in July 2025 for £165.00.
In October 2025 the blade stopped rotating during use. I provided video evidence and Buchymix sent a replacement bowl and blade. This was only a temporary fix.
In November 2025 it failed again. Buchymix agreed in writing to send a full replacement machine and provided a return address. I replied the same day with questions about the return process and never received a response. No return label was ever sent and no replacement was ever provided.
The unit then unexpectedly started working again on its own which is why I did not pursue the matter further at that time.
From around May 2026 the internal rotating part began repeatedly sticking to the cover making it very difficult to open.
On 3rd July 2026 the unit stopped completely during light use whilst blending pepper. The control dial became stuck on setting 1 and cannot be moved or turned back to off. The only way to stop it was to unplug it from the wall socket.
I own a Buchymix blender which has worked perfectly for 21 months in the same household. The problem is clearly with this food processor. Despite raising my legal rights under the Consumer Rights Act 2015 Buchymix continues to refuse a refund or replacement.

If I had seen the reviews before purchase, I wouldn't have done so.
I purchased the Büchymix 12 in 1.
By week 2, the item insides started to corrode. It started with the tray.
I thought "Oh maybe minor oversight"
Until the entire thing started to corrode, so badly you'd think I sprayed it with acid or something.
Customer service? None existent.
I kept on emailing with some person called "Ugo".
I've seen horrible customer service but this is next level. Phone numbers don't go through.

I placed an order on May 6,2026, cancelled the order within the cancellation window,got confirmation that the order has been cancelled and Buchymix has refused to issue my refund! I have been told all manner of stories and now they are no longer responding to my emails. This is terrible customer service. I regret having anything to do with this company. Please issue my refund for order #23365. Other merchants that I bought items from after May 6 have successfully refunded to my card without hassles. This one with Buchymix leaves a bad taste in the mouth. Please refund my money!

When will it be possible to rate without a star. This company does not deserve even a half-star rating. Customer service is negative 1000%. Like who runs a company like this? To think that I bought a blender, food processor and juicer from them. Horrid customer service! Absolutely horrid! I won't wish such experience for anyone. My juicer broke and "Ugo" in the worst possible way, says he is new and so can't help me. Like what does that even mean? Horrible! Horrible! Horrible!

The BJ-150 slow juicer stopped working after only one month, but the poor customer support has been even more disappointing. When I contacted customer care by email, the response to my complaint was simply, “Try another outlet.” That was it.

After I replied that I had already tried other power outlets and the machine still was not working, they only told me to call a support number.

I tried calling that number several times, but it always went to voicemail. I eventually spoke with someone at the front desk, who asked me to send videos showing that the machine was not working. After a lot of back and forth, I made and sent several videos. He seemed satisfied that the machine was faulty and said he would get back to me by the end of the day.

Two days later, I still had not heard anything from Buchymix. When I reached out again, the front desk person told me he was not authorized to speak to me and that only the manager could respond. I was told to leave a voicemail, which I did. At this point, I honestly doubt they are interested in providing real support for their products.

I do not understand why a company’s support line would constantly lead to voicemail, especially when customers are dealing with faulty products. I am very disappointed, and I regret buying more than one product from this company.

If I can give Buchymix a minus award; I will do so.
Over a month after I returned their lousy product; I am still fighting for my refund.
I am considering taking them to a small claims court.

Repeated emails have yielded no result.
Please stay away from them.

Regards.

My experience with BuchyMix has been extremely disappointing and unnecessarily stressful.
I purchased the machine in November, and by January it had already started malfunctioning. I contacted the company promptly to report the issue. Instead of resolving the problem properly or offering a replacement, they only sent parts, which did not fix the issue—in fact, the problem became worse.
When I tried to escalate this and request a return and refund, the situation became even more frustrating. BuchyMix refused to provide a return label or clear instructions and instead claimed that a chargeback had already been filed, which was not true. This was used as a reason to delay and avoid resolving the issue.
Communication has been poor throughout. Emails are ignored, and at times I was told I had contacted the wrong email address, despite using the details they provided. This created unnecessary delays and made it very difficult to get any proper response or support.
I also found it unreasonable that I was asked to clean or dismantle the machine before returning it, which could risk damaging it and potentially voiding my claim.
Despite making multiple attempts to resolve this directly and in good faith, the company failed to provide a workable solution. I have now had to escalate the matter through Affirm in order to recover my money.
Overall, this company appears far more interested in taking payment than providing proper after-sales support. Based on my experience, I would strongly advise others to be cautious before purchasing from BuchyMix.