they are good to be honest and they help you to do the booking so fast whatever the price they show on the ad it is the same when you do the booking as well. That’s what I love it was so nice to do m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more
Company replied
Comparatively Good pricing ..first time in budget air ..was worried when the ticket arrived a bit late ..happy with the service so far..travel date is in December..!
Company replied
First time using it and it all went reasonably smooth. There was some hiccups initially with prices until I realized that it was set to USD, a trap that truly does irritate me when booking air fares.... See more
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the company
Contact info
4.0
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BudgetAir.com.au
Thanks for your nice words and 5 star review! Have a great trip!
My name is missing spaces
My name is missing spaces, I have space in between my name but it’s not showing in my eticket, please update
July 26, 2026
Reply from BudgetAir.com.au
Hello Lakshmi,
Thank you for sharing your feedback.
Airline ticketing systems automatically remove spaces, hyphens, and special characters to keep passenger names uniform across international registries. Flight tickets remain valid for travel even when first and surname are merged.
Direct contact will be made shortly to demonstrate the ticket's validity and confirm the booking details.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
Thanks for your nice words and 5 star review! Have a great trip!
Watch out for emails being directed to spam
All was processed well although the emailed confirmations were treated as spam by my email provider Optus
July 14, 2026
Reply from BudgetAir.com.au
We're glad to hear that everything was processed well. We understand it's frustrating when emails are marked as spam, and we appreciate you bringing this to our attention. We are looking into ways to prevent this from happening.
Straight forward booking no hassle…
Straight forward booking no hassle great air travel website
July 23, 2026
Reply from BudgetAir.com.au
We are so happy to hear that you found our booking process straightforward and your air travel experience hassle-free. Thank you for your wonderful feedback!
It was easy to follow and quick
July 26, 2026
Reply from BudgetAir.com.au
We are delighted to hear that you found the process easy to follow and quick. Thank you for your wonderful feedback!
Reply from BudgetAir.com.au
Thanks for your nice words and 5 star review! Have a great trip!
My itinerary is not emailed back to me
My itinerary is not emailed back to me. I’m waiting for it.
July 22, 2026
Reply from BudgetAir.com.au
Hello Nghiem,
Thank you for your booking! I'm sorry to hear that you haven’t received your travel documents yet.
I've just resent your travel documents. If you don't see them in your inbox, please be sure to check your SPAM folder or the Promotions tab (if you're using Gmail).
Good to know!
You can view or resend your travel documents anytime by logging into My Account on our website. Once logged in, go to the Documents & Passengers section.
Kind regards,
Mark | Customer Service
BudgetAir.
all went smooth.
all went smooth.
Maybe more feedback once the holiday has been completed successfully fingers crossed.
July 26, 2026
Reply from BudgetAir.com.au
We're so glad everything went smoothly! We appreciate your kind words and look forward to hearing about your holiday.
Reply from BudgetAir.com.au
Thanks for your nice words and 5 star review! Have a great trip!
Reply from BudgetAir.com.au
Thanks for your nice words and 5 star review! Have a great trip!
easy to buy and cheap
July 22, 2026
Reply from BudgetAir.com.au
We are so happy to hear that your purchasing experience was both easy and affordable. We truly appreciate your kind words!
Speedy timing well done
July 22, 2026
Reply from BudgetAir.com.au
We're truly happy to hear that our promptness met your expectations. We appreciate your kind words.
Excellent experience for booking…
Excellent experience for booking affordable flight prices
July 24, 2026
Reply from BudgetAir.com.au
We're so happy to hear that you had an excellent experience finding affordable flight prices with us. Thank you for your wonderful feedback!
Easy to book and easy to navigate…
Easy to book and easy to navigate online system even while booking online using a mobile phone.
July 20, 2026
Reply from BudgetAir.com.au
We're so happy to hear that you found our online system easy to use for booking, even on your mobile phone! Thank you for your positive feedback.
Reply from BudgetAir.com.au
We are so glad to hear that you found the booking process easy and transparent. It's wonderful to know that you didn't encounter any hidden charges. Thank you for your great feedback!
It’s nice and convenient but I have…
It’s nice and convenient but I have small issues my name in my tickets no space between Jesuthasandias, it should be Jesuthasan Dias, Sebamalai Dias
July 22, 2026
Reply from BudgetAir.com.au
We're happy to hear you find our service convenient. The spacing on your name is not required and will not affect your travel. Have a great trip!
Awesome fast pace easy to process…
Awesome fast pace easy to process everything amazing work
July 21, 2026
Reply from BudgetAir.com.au
We're so happy to hear you found our work amazing and easy to process! Thank you for your wonderful feedback.
Easy to navigate website
Easy to navigate website. Convenience to book online. Flight options well displayed & easy to compare times and prices
July 23, 2026
Reply from BudgetAir.com.au
We are so pleased to hear that you found our website easy to use and convenient for booking your flights. We appreciate you taking the time to share your positive experience.
Ease of use and quickness of reply with…
Ease of use and quickness of reply with the tickets
July 24, 2026
Reply from BudgetAir.com.au
Thank you for your wonderful review! We are so pleased to hear that you found our service easy to use and that our responses were quick. We appreciate you taking the time to share your positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.