the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added prot... See more
Company replied
Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
Company replied
Company details
- #38 of 38 best companies in Airline Ticket Agency
- #15 of 18 best companies in Car Rental Agency
- #47 of 47 best companies in Flights Search Site
- #191 of 198 best companies in Travel Agency
- #44 of 48 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BudgetAir.com
Hi Jasmin,
Thank you for taking the time to share your experience with us. It's great to hear you found the booking process fast and were happy to receive your tickets so quickly. Our goal is to make booking travel as simple and efficient as possible.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Mohammad,
Thank you for taking the time to leave a five-star review. It is great to hear that you had an excellent experience using our service.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi DUCK H,
Thank you for taking the time to leave a positive review. It is great to hear you were happy with the booking process on our website.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Haidee,
Thank you for your positive feedback. It is great to hear you found our booking process to be quick and easy. We aim to make finding and booking flights as simple as possible for all our customers.
We appreciate you choosing to book with us and hope to welcome you back again for your future travel plans.
The BudgetAir.com team
For my trip I clicked on the 10:45 am…
For my trip I clicked on the 10:45 am flight from Orlando to Boston. I didn't notice it switched on it's own to the late night flight. Tried to get it switched back to 10:45 and can't.
August 15, 2026
Reply from BudgetAir.com
Hello Anthony,
Flight selections can refresh based on live airline availability, which is why we always advise reviewing all itinerary details carefully on the final checkout page before confirming payment.
We want to help resolve this for you. A member of our support team will be calling you shortly to discuss your booking and see what solutions are available.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Dongseung,
Thank you for taking the time to share your 5-star experience with BudgetAir.com.
It's great to hear that you were happy with your booking. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Franklyn,
Thank you for taking the time to share your feedback with us. It's great to know you had a smooth experience booking your travels.
Our goal is always to make the booking process as simple and straightforward as possible for our customers. We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Shakir,
Thank you for taking the time to leave a review.
It is great to hear you found our website good and the booking process easy to use. We aim to make finding and booking flights as straightforward as possible for our customers. We hope you have a wonderful trip.
The BudgetAir.com team
I thought we were booking Maya Air from…
I thought we were booking Maya Air from the same international airport we land at. The next day I noticed it was at the Municipal airport 10 miles away. This is our first trip there and didn't know that.
August 12, 2026
Reply from BudgetAir.com
Hello Michael,
The exact airport name and 3-letter code are always displayed before payment to clarify departure locations. We understand this was an easy mistake on a first trip, and our team will get back to you shortly to see how we can assist!
Kind regards,
Steve
BudgetAir
Been buying my airlines ticket with…
Been buying my airlines ticket with Budgetair they always have a good deal compare to other website.
August 14, 2026
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your experience with us. It is great to hear you are a returning customer and that you find our website helpful for booking your flights.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Excellent experience with flights at…
Excellent experience with flights at a very decent prices and very friendly process. Keep it up.
August 14, 2026
Reply from BudgetAir.com
Hi Lounas,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process friendly and straightforward.
We appreciate your kind words and look forward to helping you with your future travel plans.
The BudgetAir.com team
Fast service in regards to booking.
August 14, 2026
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to leave this excellent review.
It is great to hear you found our booking process to be fast and efficient. We aim to make finding and booking flights as simple as possible, so your feedback is truly appreciated. We hope you have a wonderful trip and look forward to helping you with your future travel plans.
The BudgetAir.com team
AVOID BUDGETAIR AT ALL COSTS! YOU ARE BETTER OFF PAYING MORE!
Absolute worst experience of my life. If I could give them zero stars, I would. Do yourself a huge favor and book directly with the airline, even if it costs more. The tiny bit of money you think you are saving with BudgetAir is absolutely not worth the nightmare that follows.Their customer service is practically non-existent and completely useless. They changed our flight schedule from a manageable 4-hour trip to a grueling ordeal lasting more than 24 hours. When we rightfully rejected this massive change and requested a full refund, they refused to cooperate and only offered a partial refund for an issue that they caused!To make matters worse, I still haven't received my refund at all. They just take your money, leave you stranded, and ignore you when you ask for it back. No one should ever use BudgetAir. Save yourself the stress, the headache, and the stolen money—avoid this company at all costs.
July 27, 2026
Unprompted review
Reply from BudgetAir.com
Hello,
Thank you for your feedback!
Schedule changes and flight alternatives are set directly by the airlines, not us.
To help us investigate your booking and why you didn't receive a refund, you will receive an email from our end requesting the booking details.
Kind regards,
Steve
BudgetAir
Excellent services…
August 14, 2026
Reply from BudgetAir.com
Hi Azeem,
Thank you for taking the time to leave a review. It is great to hear you were happy with the service you received when booking your flights.
We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
Listing of flights and tickets no…
Listing of flights and tickets no longer available is time consuming.
August 13, 2026
Reply from BudgetAir.com
Dear Jane,
Thank you for taking the time to share your feedback with us. It's great to know you had a positive experience overall.
I appreciate you highlighting the issue with unavailable flights appearing in search results. Your comment is valuable, and I have passed it on to our technical team to help us improve the booking process for everyone.
The BudgetAir.com team
Easy and cheapest flight comparing to others
August 14, 2026
Reply from BudgetAir.com
Hi Amir,
Thank you for your 5-star review. It's great to hear that you found the booking process on our website to be easy. We aim to make finding and booking flights as straightforward as possible for our customers.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Not happy about the time change of the…
Not happy about the time change of the flight to Penticton
June 6, 2026
Unprompted review
Reply from BudgetAir.com
Hi Krysia,
Thank you for taking the time to leave your review and for the high rating.
I am sorry to hear about the flight time change for your trip to Penticton. Airline schedule changes can be disruptive, and I appreciate you sharing this feedback with us. We hope you still have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Raj,
Thank you for taking the time to leave a review. It is great to hear that you found our website easy to navigate and that the booking process was straightforward for you.
We appreciate you choosing to book with us and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Akshaykumar,
Thank you for taking the time to share your feedback. It is great to hear you had a good experience and found the booking process straightforward.
We appreciate you choosing BudgetAir.com for your travel plans and look forward to assisting you again in the future.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Allen,
Thank you for taking the time to leave this positive review. It is great to hear that you found the booking process on our website easy to use.
We appreciate you choosing to book with us and hope you have a fantastic trip. We look forward to helping you with your future travel plans.
The BudgetAir.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.