Competitively priced, full documentation available, easy-to-navigate web site, straightforward process, and real live people to talk to if necessary. HOWEVER you're foced into automatic renewal and... See more
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Review summary
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I got a good quote from Budget last year for my Lexus and they were very competitive. I have recently bought a new Aygo Hybrid and wanted to simply change the insurance. Unfortunately, due to the vag... See more
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*update on complaint Budget did get in touch after this review was made and have said they will refund the fee as a goodwill gesture. I am happy to update this to a 4 star after their service afte... See more
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I already had a car insurance with you and I didn't no when I went to go compare for do an insurance for my other car you was the first and I try and did it after that I realised my truck is insured... See more
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Company details
Written by the company
Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- 0344 412 2118
- socialresponders@bglgroup.co.uk
- budgetinsurance.com
4.3
Excellent
19K reviews
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Terrible service trying to get a…
Terrible service trying to get a curtersy car whislt mine needs repairing. This is no-fault claim as my parked car was hit by another driver. 7 phone calls and being passed to 23 members of different teams, and today have been holding for 40 minuets before being cut off. FRF called today to take my car for repair but would not leave me without a vehicle. The other insurance company for the other driver have approached me to deal with claim and if nobody calls me from budget today I will have no choice but to let them help my
July 22, 2026
Unprompted review
Reply from Budgetinsurance
Hi Samantha,
We're sorry to hear about the issues you have been experiencing regarding a recent claim. Your concerns have been passed to our customer relations team to investigate further for you. They will be the next ones to contact you regarding this. We're sorry for any inconvenience caused.
Kirsty
Very good price over £100 cheaper than…
Very good price over £100 cheaper than my previous insurance policy
July 22, 2026
Reply from Budgetinsurance
Hi David,
Thank you for taking the time to leave us your five-star review!
Welcome to Budget Insurance.
Vicky
Easy form and quotes
July 10, 2026
Reply from Budgetinsurance
Hi Customer,
Thank you for taking the time to leave us your review.
It'ss great to hear you found it easy to complete and were happy with your quote.
Rachel
Absolutely appauling service
Absolutely appauling service.
Been on hold for 40 minutes regarding data leak email where my personal information has been leaked from this company and the advisor has poor English and said I need to raise a complaint then said i need to go to hospital. WTF. He then goes on to argue that im getting personal when I asked to speak to her manager then started to be racially profiling towards me as didnt understand my English. I then get a call the next day to say that the persons first language is english. Well let me tell you it certainly was not and certainly difficult to understand and they couldn't understand my english either. Caused further alarm and distress towards me and caused me to contact the ICO in filing for compensation for the terrible ordeal we went thru.
July 21, 2026
Unprompted review
Reply from Budgetinsurance
Hi Thomas,
We're very sorry to read about your experience and are concerned by the issues you've raised.
We take allegations of this nature extremely seriously, including concerns about the handling of your personal information and the conduct of our staff. We will investigate this thoroughly, including reviewing and listening to the call in question.
Please send us your policy details to socialresponders@bglgroup.co.uk so we can begin the investigation as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to look into your concerns fully.
Vicky
I received lowest quote for my car insurance
I received the lowest quote for my car insurance. The staff were helpful and good. Very pleased.
July 4, 2026
Reply from Budgetinsurance
Hi Sheila,
Thank you for taking the time to leave us your great review!
Welcome to Budget Insurance.
Vicky
I got my quote online at £276 but to…
I got my quote online at £276 but to add my private reg it had to be requoted suddenly it went up to £529 .I bought it because i had so much hassle getting there passed from one dept where i already waited 40 mins to talk to someone then passed to another dept to talk to someone else .Too much for me im afraid .The advisors were very helpful but the time it took was stressful to say the least .
July 11, 2026
Reply from Budgetinsurance
Hello Brian,
Thank you for taking the time to leave your review. We're sorry to hear that your experience was frustrating!
We appreciate your feedback regarding the change in premium after updating your vehicle details and the length of time it took to speak with the relevant teams. While we're pleased to hear our advisors were helpful, we understand that long wait times and being transferred between departments can make the process stressful.
We'd like the opportunity to review your experience and investigate the concerns you've raised. We'll be in touch to discuss these with you further!
Kinds Regards
Laura
Thanking you
July 19, 2026
Reply from Budgetinsurance
Hello,
Thank you for taking the time to leave your 5 star review!
We appreciate your kind words and are pleased to hear you had a positive experience with us.
Thank you for choosing Budget Insurance!
Kind regards,
Laura
All’s well that ends well!
I wasn’t very happy about a surcharge on my policy to change a policy holder then l got a call from Laura from Budget Insurance who not only sorted it all out within minutes but the surcharge was refunded l don’t know why companies still use overseas call centres. Anyway lam a very happy with the outcome and with Budget lnsurance
July 4, 2026
Unprompted review
Reply from Budgetinsurance
Hi Tony,
Thank you for taking the time to leave your review!
We're pleased to hear that Laura was able to assist you and resolve your concerns quickly.
We appreciate your feedback and are glad that we could help put things right and provide a positive outcome for you. We'll be sure to share your kind words with Laura and the team.
Thank you for choosing Budget Insurance!
Kind regards,
Laura
Very good the person who sorted my…
Very good the person who sorted my insurance new what I needed give them a pay rise 🙌 👌 👍
July 18, 2026
Reply from Budgetinsurance
Hello,
Thank you for taking the time to leave your review!
We're delighted to hear that you had a positive experience and that our team member was able to understand your needs and provide the support you required.
We'll be sure to share your kind feedback with the team. We appreciate you choosing Budget for your insurance and thank you for your support!
Kind regards,
Laura
Used company once they have data breach…
Used company once they have data breach wait a year to let everyone know then say its on you we dont care, lilelyhood its one of there new british staff who stole the data an sent to there mates in the scam central we all know the location.
January 1, 2026
Unprompted review
Reply from Budgetinsurance
Hi Rich,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and understand how upsetting news of a data security incident can be.
We take the security of customer information extremely seriously!
We understand your frustration and appreciate you sharing your concerns. As we are unable to comment on speculation regarding the incident, please email your details to us at socialresponders@bglgroup.co.uk so we can investigate your concerns further and address them directly.
Kind Regards
Laura
I could not access my car insurance…
I could not access my car insurance account online and needed to make a registration number change on my current policy. I phoned Budget insurance and was connected to one of the nicest, most polite customer service people - a guy named Gugu. He listened to my issues and within 5 minutes I was connecting to my online account, and the reg number was changed - absolutely brilliant customer service work from Gugu - a massive credit to Budget Insurance. You have my thanks, Gugu.
July 17, 2026
Unprompted review
Reply from Budgetinsurance
Hi Kevin,
Thank you for your wonderful review! We're delighted to hear that Gugu was able to resolve your online account issue and update your registration number so quickly. We'll be sure to pass on your kind words, as we're sure Gugu will be thrilled to know they made such a positive difference. Thank you for choosing Budget Insurance!
Kirsty
Stick to Uk call centre operators
Absolutely dreadful experience yesterday with Budget!! Where is loyalty to customers who have been using Budget for over 12 years - zero!! Appalled they have move from uk call centre to abroad- not impressed at all. She could not offer us any deduction on price - well £15 off is hardly acceptable with no changes to the policy!! Very disappointed & difficult to understand when English is not their first language - clear language especially when dealing with car insurance is so important . Sadly gone with another provider.
July 16, 2026
Unprompted review
Reply from Budgetinsurance
Hi,
Thank you for your feedback. I am incredibly sorry to hear about your experience, especially after 12 years of loyalty with us.
Clear communication is vital when handling car insurance, and I completely appreciate your frustration regarding the language barrier and the renewal price you were offered.
Thank you for your custom over the last 12 years, and we are truly sorry to see you go.
Leanne
Huge % increase in annual premium after…
Huge % increase in annual premium after cheap first year. If not cancelled on anniversary of policy they renew automatically and take money from your account (read the small print). After that they charge cancellation fees, even if cancelled at time the advise of renewal.
July 17, 2026
Unprompted review
Reply from Budgetinsurance
Hi Bill,
Thank you for sharing your feedback, though we are really sorry to hear about your experience with your renewal premium and the automatic renewal process.
We completely understand how frustrating it is to see a large increase in your price after the first year, and we want to help.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Leanne
I uesd to be your customer long time…
I uesd to be your customer long time ago you where perfect all the time with me and now I just came back to you to find you even better
Thanks for your super fast service and helpful
July 17, 2026
Reply from Budgetinsurance
Hi,
Thank you for taking the time to share your feedback.
We are absolutely delighted to welcome you back! Hearing that you had a perfect experience with us in the past is wonderful, but knowing that you’ve returned to find our service even better is the ultimate compliment.
Leanne
I insured through compare the market…
I insured through compare the market and was directed to Budget insurance web site which was way to navigate
July 10, 2026
Reply from Budgetinsurance
Hi Kenneth,
Thanks for taking the time to leave your review and feedback with ourselves!
Kirsty
Very competitive prices and policy that…good and bad
Very competitive prices and policy that meet all my needs on line My Account virtually impossible to connect emails sent to inform no feedback from Buget had to resort to having documentation sent by post overall good policy and price but poor customer service
July 8, 2026
Reply from Budgetinsurance
Hi Martin,
I'm sorry to hear you are still having issues with the online MyAccount. We will be in touch to try and assist you further with this.
Kirsty
Was on a long wait on the phone today
Was on a long wait on the phone today, finally got through, went through an issue i had, then got cut off, no one bothered to call back, not even sure if my issue was sorted
July 15, 2026
Reply from Budgetinsurance
Hi Carl,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear about the issues you experienced when contacting our customer services team. We will be in touch to assist you further.
Kirsty
Applying for car insurance cover was…
Applying for car insurance cover was made straightforward.
July 6, 2026
Reply from Budgetinsurance
Hi,
Thank you for your review and feedback. It's great to hear that you found applying for your car insurance cover straightforward.
Leanne
Easy quick and really helpful tools on…
Easy quick and really helpful tools on the website
July 5, 2026
Reply from Budgetinsurance
Hiya,
Thank you for your great review!
We're delighted to hear that you found our website easy to use, quick, and equipped with helpful tools. It's great to know we could make things simple for you.
We really appreciate your feedback and thank you for choosing Budget Insurance!
Kind Regards
Laura
Reply from Budgetinsurance
Hello Johnothan,
Thank you for your great review!
We're delighted to hear that you found the process quick, easy to navigate and that you were happy with our prices.
We really appreciate your feedback and are pleased we could make arranging your insurance a simple experience!
Kind regards,
Laura
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