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RAC Car Insurance Reviews 

19,960
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the competitive pricing and fair quotes that often beat alternative options by a wide margin. People also find the online platform exceptionally simple to navigate for managing policies, making updates, and viewing important documents. However, some customers also noted unexpected and steep price increases when it came time to renew their existing policies. Reviewers mentioned that these surprisingly high renewal quotes caused frustration, leading some consumers to question whether to stay. A few individuals experienced difficulties when trying to get additional support or clarity regarding their updated costs.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive rates, seamless... See more

Service

Reviewers mention positive feedback about service, noting that everything is quick and easy to arrange online... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are simple to... See more

Website

Customers had positive experiences with website, frequently highlighting that it is very easy to use,... See more

Subscription

Clients share positive opinions on subscription, highlighting that it is very easy to renew online at a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more

Company replied

Rated 5 out of 5 stars

Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more

Company replied

Rated 5 out of 5 stars

I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more

Company replied

Rated 5 out of 5 stars

My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.4

All reviews

(19,960)

12,226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Easy and quick, fantastic customer service

May 9, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It was ok

It was ok, but as I did most of the work sorting it out I don’t think you can really take any credit for!

September 25, 2026
Rated 2 out of 5 stars

I have been with RAC for 5years

I have been with RAC for 5years. No claims. Wanted a quote for a new car and was given a quote £310 more than AA. Very disappointed that a loyal customer is treated so poorly!!!

September 27, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi,


Thank you for sharing your experience with us. I'm really sorry to hear how disappointed you feel after being a loyal member for five years.

You deserve to feel valued, especially with a clean claim history. We hate to hear that our quote fell so far short compared to the AA.

We want to make this right. We will be in touch with you to see how we can help.


Many thanks,
Kirsty

Rated 5 out of 5 stars

Straightforward and good value

Straightforward and good value

September 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy prompt renewal for a fair price

I had to email for my renewal quote but it was sent immediately. As it was acceptable I had nothing else to do. My payment was taken promptly so it was all very easy.

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Yes all very easy and a very good…

Yes all very easy and a very good prise👍👍

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to make changes

Easy to make changes, beat most external quotes. Full additional items added. Recommendable.

September 18, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very good detail of new policy as…

Very good detail of new policy as always has been and received my usual renewal papers by post in time hence the 5 stars thank you

September 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

very helpfull

September 26, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to renew

Easy to renew. The increase in price is as expected, but not excessive.

September 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Competitive price and super easy to…

Competitive price and super easy to renew

September 18, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good price nd service

August 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Terrible

I didn't even like to give 1 star but had to. I took out car insurance on 1st September 2026 for my Kia Niro. On 26th September I sold this car and bought a new kia Sportage Storm. When I went to transfer the policy over to the Sportage I was told that it was not possible as they could not insure this car. Because of this I had to pay a cancellation fee of £110. I find this disgusting as for no fault of mine they could not insure the car and I had to pay a cancellation fee. I will not recommend or ever use RAC insurance ever again.

September 29, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Philip,

Hello, thanks for sharing your feedback. We’re truly sorry to hear about your experience with changing your car insurance, and we understand your frustration about the cancellation fee.

Since we couldn't insure your new Kia Sportage, we know this situation feels unfair. We will be in touch with you to see how we can help.

Vicky

Rated 3 out of 5 stars

This year RAC was unsuccessful in their…

This year RAC was unsuccessful in their negotiations.

October 15, 2025
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi George,


Thank you for sharing your feedback with us.

We're really sorry that we couldn't reach an agreement during your renewal this year. We know how disappointing this is, and we completely understand your frustration.

We will be in touch with you to see how we can help.


Many thanks,
Kirsty

Rated 5 out of 5 stars

adding a driver to my…

I enquired about adding a driver to my insurance policy and this I found easy with the help given. I am not very technically apt myself but was helped to achieve things.

September 26, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent service

I have been with RAC for a number of years now. On the few occasions I have needed to call them I have been presented with very helpful members of staff who have dealt with my query in a very professional manner and on all occasions resolved my query. I would highly recommend them.

September 26, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Everything straightforward and person…

Everything straightforward and person who arranged it was very nice and extremely helpful

September 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

renewed online

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Everything was spot on

Everything was spot on, no complaints whatsoever

September 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

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