It was good that my car insurance was automatically renewed but a Certificate of Insurance was not issued either in paper form or transmitted via e - mail. I had to contact RAC Insurance by telephon... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always room for improvement. I still think you could do a lot better by adding better Breakdown cover in to your Policies. A one stop shop with good cover at an affordable price would be a very a... See more
Company replied
RAC kept me updated with insurance renewal reminders in plenty of time. The premium price had only increased by a small amount. This stopped me from checking the market to look for a better deal. In t... See more
Company replied
I had no problem at all. I’d been with the same company for many years and the premium has escalated tremendously over the past few years particularly. I was just coming to the end of my 2 nd year of... See more
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to understand and carry out.
June 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and easy with a competitive price
June 25, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
RAC makes life simple for members
It was easy to speak to an employee. They were quick to point out the conditions of the deal. The terms suited my needs. I had no hesitation in renewing my policy.
Always bear in mind that not everyone in this country has access to computers. If you do so, you will learn that you have a better connection with all of your customers.
June 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Quick and simple
June 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Glad to be with you.Good to join a company who give…
Good to join a company who give excellent service and recognise the value of one’s previous experience.
June 25, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
absolutley seemless when it came to…
absolutley seemless when it came to transferring over to RAC
June 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
A good price with helpful instructions…
A good price with helpful instructions on line and helpful telephone numbers.
June 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Great website easy to navigate
Great website easy to navigate and insurance was good value for money
June 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Very easy to deal with
June 14, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Easy to use website
Easy to use website. No problems getting the insurance required, and a much better deal than the company that I insured the car with last year. Plus I needed breakdown cover!
June 20, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Was already insured and renewal Was…
Was already insured and renewal Was simple & straight forward
June 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Excelent experience
Excelent experience servvices are upto very high standard easy to manage your documents etc online portal.
June 20, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
I’ve been with RAC oh for too many…
I’ve been with RAC oh for too many years and they have always been helpful and supportive the price is great for my old car as I’ve looked around but in honesty they best and to get my insurance aswell has eased up a lot of things,, have a but if you get car insurance with a package all be it on line and you have a separate breakdown package is there no way off combined so I can save money please 🙏
April 10, 2026
Reply from RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Very straightforward
Very straightforward. Good price. Covered for another 12months. Thankyou
June 20, 2026
Reply from RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
First renewal with RAC
Renewed on the basis of a reduction in renewal cost. So far no problems or reason to complain about RAC .
June 24, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Car Insurance Renewal
The renewal price is reasonable (relative to last year's price), and the process is very easy, with good communication and clear documentation.
June 10, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
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