Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
Company replied
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Review summary
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My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more
Company replied
RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown
Company replied
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19K reviews
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Car insurance is a bloody racket tbh…
Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well known brands.
Used a comparison site but there were no nasty surprises when I completed the purchase on the insurers website.
May 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Straight forward
Straight forward - no hassle - easy to understand and
price stability.
August 1, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Disgruntled
I wanted to get RAC standard policy but kept getting chat line.How difficult can you make buying a polacy
August 13, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Robert,
I'm really sorry you had a frustrating time trying to buy a policy. Buying cover should be quick and simple. I completely understand how annoying it is to get stuck in chat loops. We want to get this sorted for you right away.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
I liked how easy it was to continue my…
I liked how easy it was to continue my insurance with you, I dislike how I am badgered by emails asking how you did. No one has experience as to how an insurance works until they have a prang and need it, until then there is no need to ask ‘how was your experience’. Target those that are making a claim, not those that are not, we only need insurance to allow us to buy road tax it is a legal requirement, unless one has a prang!
July 27, 2026
Reply from RAC Car Insurance
Hi
Thank you for taking the time to share your feedback with us.
We are glad to hear that you found continuing your insurance with us so easy, but we completely understand your frustration regarding the automated review emails.
Thank you for taking the time to share your feedback with us.
You make a very fair point about the customer experience when setting up or renewing a policy versus when making a claim. We send these invitations to help ensure our setup process remains clear and straightforward, but we certainly do not want you to feel badgered by constant reminders. Your feedback regarding the volume and frequency of these emails has been noted internally as we work to improve our communication processes.
Leanne
RAC member but premium high
Having been a member of the RAC for several decades, plus a clean license for 50 years, this counted for nothing when asking if they could reduce the renewal premium from the annual hike. RAC could reward loyal members who have a proven safe driving track record.
July 27, 2026
Could not renew on line so had to ring…
Could not renew on line so had to ring and sit in a queue. Savings could be made elsewhere but were negligible so decided to stay.
August 6, 2026
Reply from RAC Car Insurance
Hi Christopher,
Thank you for taking the time to share your review.
We are sorry to hear that you were unable to complete your renewal online and had to wait in a queue to speak with us. We know how valuable your time is, so we apologise for the delay and frustration this caused.
That said, we are very glad you decided to stay with us for another year! We really appreciate your continued loyalty, and your feedback regarding the online renewal process has been passed to our team to help us improve the system going forward.
Leanne
Painless easy to do experience
Painless easy to do experience, value for money with no hassle whatsoever.
August 11, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Hi,
Thank you for leaving us a review!
We are delighted to hear that you found the process of joining us so quick and easy. As a well-known brand, providing a reliable and seamless service for our customers is always our top priority, so your positive feedback means a lot to us.
Tahara
It was easy to get the cover
August 11, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Direct answers to any question
August 6, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
great service and great prices which…
great service and great prices which meant i didn't have to shop about
August 6, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Produced the best price and with an…
Produced the best price and with an excellent provider, Aviva. Really very pleased!!
August 11, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Considering my age the price was good!
August 9, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
A straightforward company to deal with
February 6, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
easy went on comparison site then your…
easy went on comparison site then your site and joined
August 1, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Not very informative
July 30, 2026
Reply from RAC Car Insurance
Hi Rosalind,
Thanks for taking the time to leave us your feedback.
We're really sorry to hear that we didn't give you the information you needed. We always aim to be clear and helpful, so it looks like we missed the mark this time.
We want to make things right, so we will be in touch with you to see how we can help.
Leanne
Absolutely ABYSMAL experience
Absolutely ABYSMAL experience, I had an accident Tuesday 11th Aug, I reported my accident to the out of hours “service” who eventually organised my recovery. They sent the wrong recovery vehicle, but the guy managed to get it sorted. Now, I am ensured and pay my premiums to BISL RAC insurance, when I called them, they said sorry it’s not them it’s AXA insurance (I’m already fuming). I then call AXA on Tuesday to report my accident (I am fully Comprehensive). The call handlers tell me that they haven’t been given the report from the out of hours office, so I have to wait for it to come to them. On THURSDAY morning, I receive an email, stating “ we have attempted to call you” but apparently they couldn’t get me (there were NO missed calls on my phone) funny that eh! The email tells me I have an encrypted message from AXA and I have to create a password to access it, once I have created it I would be sent a password to access this top secret encrypted message!!! What could this message be? It was a highly sensitive request for me to call them on the number below!!!! Wow!!!! I finally get through to them and speak to someone report the accident. For some strange reason no one can tell me if I have a curtesy car? No one can see it on the screen as sometimes it’s not stated clearly and I have to check my policy. I speak to 4 different people only to be told yes you do have a curtesy car however it’s “subject to availability”!!! Ok, so i ask if that’s the case anyone claiming use of a curtesy can can be told “sorry none available”? Well ladies and gentlemen that is EXACTLY, the situation. After being led up and down the garden path, I’m told I CAN have a curtesy car BUT, I would have to pay extra for that!!! I then ask for a copy of my policy as I’m told that it’s is clear on the policy under what circumstances a curtesy is provided. Lo and behold I’m send a short form version without that information on it! Hmmmm interesting! I have never experienced in my nearly 30yrs of driving, such a disjointed, sloppy, slow and service user unfriendly service. They are quick to take your money, but when it comes to helping it’s a “computer says no” scenario. Absolute Rubbish!!! If I could give No stars I would! If they write the car off I’m not expecting any decent offers because their 3rd party Co-Part make the decision (a car breaking company that pays you out) why would they pay me a decent amount. Straight rip off. Don’t use this company. If you want to speak to me directly I’m happy to tell you more.
UPDATE
These companies just fob you off with a I’m sorry because it looks good. They need to respond but do NOTHING! Even if I don’t get a curtesy car, that’s not the worst issue although it’s not good. It’s the back and forth and slackness when dealing with my accidents. As I said they are quick to take our money, on the CHANCE, that something MAY happen. You can pay these companies for YEARS, but as soon as you try to claim it’s an issue. This is their response to me to my email:
Hi Mr R Anderson,
Thank you for taking the time to share your review with us.
At RAC, we’re committed to listening to our customers, and we’ve noted that you wouldn’t currently be likely to recommend us.
I understand you're unhappy with the claims process and the courtesy car and I’m sorry to hear about your experience.
Due to the nature of your complaint, we are unable to assist further, but I want to reassure you that your concerns have been escalated to our Complaints Team. They will be in touch within 3 working days to discuss this further.
Complaint reference:
August 13, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Richard,
We’re very sorry to hear about the experience you’ve had following your accident and understand how frustrating this situation must have been, particularly with the difficulties you’ve described around the recovery, claims process and courtesy car.
We’d like the opportunity to look into this further and understand exactly what has happened. Please send us your policy details to us at socialresponders@bglgroup.co.uk so we can review this and ensure your concerns are directed to the appropriate team.
We appreciate you taking the time to share your detailed feedback and hope we can assist further.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
quick and good
August 5, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Easy & Helpful
July 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
I am rying to update my new Policy…
I am rying to update my new Policy 139495267 01 and not receiving any replies to email
August 7, 2026
Reply from RAC Car Insurance
Hi Donald,
Thanks for your review. I'm sorry to hear you're still waiting for an email reply about updating policy.
Rest assured, we will be in touch with you to see how we can help.
Leanne
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