He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more
Company replied
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Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more
Company replied
Maryam was really helpful and friendly. She deserves a rise! However, I will have to cancel my contract because you guys do not offer eSIM and I have a new phone that only accepts eSIM.
Company replied
Amira is a great assistant, very help full, and gives a personal touch to her services. Praying i get her every time i run into technical difficulties .
Company replied
Company details
Written by the company
Hallo, wij zijn Budget Mobiel, onderdeel van Budget Thuis. Aanbieder van sim only abonnementen voor mobiel bellen, sms’en en internetten via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. En dat tegen een zo laag mogelijke prijs. Combineer je onze producten Budget Energie, Budget Alles-in-1 en Budget Mobiel? Dan profiteer je elke maand van combikorting. Bovenop de al lage prijs voor Internet & TV en Sim Only.
Contact info
Reguliersdwarsstraat 58A, 1017 BM, Amsterdam, Netherlands
- budgetmobiel.nl
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good verry i like this budget mobile
June 26, 2024
Unprompted review
Reply from Budget Mobiel
Hi Ciurar,
Thank you for the review! Nice to hear that you like our services! :)
Kind regards,
Wim Budget Mobile
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Thank you jamila for your quick…
Thank you jamila for your quick responses , was very helpful and informative
June 19, 2024
Unprompted review
Reply from Budget Mobiel
Hi Ahmad,
Great to hear that Jamila helped you well! We would like to thank you for the review!
Kind regards,
Wim Budget Mobiel
It keeps losing the signal all the time…
It keeps losing the signal all the time and everywhere, very annoying and embarrassing for example when you want to transfer money back to your friend via the bank and you got no service on your phone, unfortunately i have a contract for 2 years, will definitely switch to another provider after all that
June 15, 2024
Unprompted review
Reply from Budget Mobiel
Dear Muhab,
How annoying to hear that you are experiencing problems with your connection, this is of course not the intention. Please contact our customer service, we will be happy to help you with your problems.
Yours sincerely,
Anouck Budget Mobile
Some time in rain signal doesn’t work…
Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum area of Amsterdam
June 8, 2024
Unprompted review
Reply from Budget Mobiel
Hi Mehr,
Thank you for your review. I am sorry to hear that your internet connection is not working in certain places or with certain circumstances.
You can always contact our customer service about this. We would be happy to look into this with you. We can be reached by telephone on 020 205 55 55 on working days from 9:00 AM to 5:00 PM or via our live chat.
Greetings,
Ruby Budget Mobile
Jamila is the most helpfull
Jamila is the most helpfull! Top support
Take care of people like her
May 29, 2024
Unprompted review
Reply from Budget Mobiel
Hi Elmucio,
Thank you for you great review and we're happy to hear Jamila gave you such good service😊
Kind regards,
Anna Budget Mobiel
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Reply from Budget Mobiel
Hi Sasan,
How nice to hear that you received such good help. We appreciate your review :)
Greeting,
Anouck Budget mobile
One of the best network providers.
One of the best network providers. They just need to work on 5G base.
April 28, 2024
Unprompted review
Reply from Budget Mobiel
Hi Aghyad,
Thank you so much for your positive review. We do however provide 5G if your phone allows it :)
Greetings,
Anna Budget Mobile
Reply from Budget Mobiel
Goedemiddag Majd,
Bedankt voor uw review en 5 sterren, dit waarderen wij enorm!
Wij wensen u verder nog een fijne week.
Met vriendelijke groeten,
Budget Thuis
Contact gehad via de chat met jamila…
Contact gehad via de chat met jamila wat heel soepel en snel verliep top service!
April 22, 2024
Unprompted review
Reply from Budget Mobiel
Hoi Lisa,
Bedankt voor je positieve review en wat leuk om te horen dat je de service van Jamila zo goed hebt ervaren😊
Met vriendelijke groet,
Anna Budget Mobiel
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If you want to pay for nothing and want to suffer then choose this provider
I don’t have any service about 1 week and everytime I contact with costumer service they just say, we are sorry but we can’t do anything. So If I can’t get any service why am I using it. I want to transfer my number another provider but I can’t do that also. I want to cancel my subscription but I have to pay fine also. So they just want from you pay for nothing,
April 13, 2024
Unprompted review
Reply from Budget Mobiel
Dear Abidin,
Unfortunately, we are currently experiencing a technical issue that is causing you temporary inconvenience when using your SIM card. My sincere apologies for this. I understand that this can be very annoying. Budget Mobiel's technical service is working hard to resolve this issue as quickly as possible. If you prefer, we can immediately notify you by email when the issue has been resolved. You can contact Budget Mobiel customer service and we will ensure that we inform you immediately as soon as we have an update.
Yours sincerely,
Anouck Budget Mobile
Not recommended at all
Not recommended at all. The internet doesn't work at all if there are 2+ people around you. I had no internet when walking in the park or sitting in any cafe. The stepping over to them was confusing as well. First they say dont do anything, all is automatic, and later you actually had to activate the card online before. I have Budget Thuis and its OK but never for mobile network.
April 8, 2024
Unprompted review
Reply from Budget Mobiel
Best Oliwia,
How annoying to hear that you are experiencing problems using your internet. We would like to help you and are therefore happy to look at the situation and find a solution. I advise you to contact our customer service. You can contact us by telephone on 020 - 205 55 55 or via live chat. Our employees are there to assist you.
Greetings,
Anouck Budget mobiel
was a good experience
was a good experience. Much better than the bot, the bot sucks, Jamila was very helpful.
April 5, 2024
Unprompted review
Reply from Budget Mobiel
Hi André,
Thank you for your review. I'm happy to hear that our customer service helped you really well!
Greetings,
Ruby Budget Mobiel
SIM Card never arrived
I asked for a sim card 9 days ago. On the website, they say it would arrive in 2 days but it never did. I also can't speak to their customer service cause all they have is a bad chatbot that won't understand the problem. Now I'm a free wi-fi hunter and I'm so pissed off with it.
March 18, 2024
Unprompted review
Reply from Budget Mobiel
Best Vinicius,
How annoying to hear that you have not yet received your SIM card. You can contact our customer service, and we will be happy to send you a new one!
Greetings,
Anouck Budget mobiel
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OMG 0 Solutions 100 problem maker
OMG. I ADVICE anyone everyone to NOT use this network provider!
they steal my number and i had to pay 100 euros fees and Everything I asked was just to correct their mistake but NO ONE understand it gets even worst everytime I had chat with them, Professionalim = 0
I am so frusturated I can not get my number back now, Imagine the Hustle to be forced to loose your number and Pay Money on the top!!
Stay Away from Budget.
March 11, 2024
Unprompted review
Reply from Budget Mobiel
Dear Mido,
How upsetting to hear that no solution has been found for your situation. I can understand that it is frustrating not to get your number back.. If you want to contact us about this, we are open to looking at the situation with you. I have requested your information, but you can also contact us by calling us from 9 a.m. to 12 p.m. on 020-205 555 5.
Kind regards,
Rashree Budget Mobiel
Unsatisfied Customer. No solution to our problem
The worst experience ever! Understand Nic pk experience...Called regarding our landline and contract.
Just to find out our contract ended months ago..
Our monthly accounts have been extremely high comparing to our first conversation where we where told its a 1 euro contract. Really. Was advised this can be easily sorted out..by paying 5 euro for unlimited landline calls and a further 5 euro for unlimited mobile calls. Was told I am frustrated...requested a copy of of expired contract, including payments.. was put on hold,,,Employee never came back after being on hold for 15 mins? or so..
March 21, 2024
Unprompted review
Reply from Budget Mobiel
Dear Victoria Smout,
I'm sorry to hear that this is your experience. I can imagine that this is a frustrating situation. Would you please contact us with a reference to this review and your details via the live chat (Monday to Friday between 09:00/18:00 and/or Saturday from 10:00/14:00) or by telephone (Monday to Friday between 09:00/12:00 on 020-2055555) We would like to take a look, where this goes wrong. We'd hope to hear from you. For now, have a nice day!
Kind regards,
Natalie Budget Mobile
Agent Hajar assist in it for resolving…
Agent Hajar assist in it for resolving my query, and my issue was effectively addressed.
March 19, 2024
Unprompted review
Reply from Budget Mobiel
Hi Sumair,
We are glad to hear that Hajar helped you so well! Thank you for the review 🙌
Kind regards,
Rashree Budget Mobiel
Very patient
Very patient, kowledgeable, and timely in chatting back. Good job, Natalie! :)
March 19, 2024
Unprompted review
Reply from Budget Mobiel
Hi Eugene,
Thank you for the positive review and compliments to our lovely Natalie! We appreciate it 😊
Kind regards,
Rashree Budget Mobiel
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This is the worst mobile provider
This is the worst mobile provider with such a terrible customer service that i experienced ever in my life. My internet is not working properly for the past two weeks. My signal reception goes down - showing i have signal but nothing works. When asking for a refund i was said no. When asking for quality improvement i was suggested to try a different phone (and my phone works just fine!) Worst experience ever. Dont even try to subscribe to their service! Would never recommend it! Im so glad to be switching my operator!!
March 13, 2024
Unprompted review
Reply from Budget Mobiel
Dear Nik Puc,
We are very sorry to hear that you've had a bad experience with our provider. If your internet is not working, we need to ask certain questions to rule out what the problem is and this can be an 'annoying' process because we ask a lot of questions in order to ultimately be able to help you.
If you are still having problems with your internet, please let us know via the live chat or by telephone (daily during the week from 09:00-12:00 on 020-205 555 5) so we can continue to help you with this problem.
Kind regards,
Rashree Budget Mobile
Reply from Budget Mobiel
Hi Rita,
Thank you for the review! We appreciate it 😊
Kind regards,
Rashree Budget Mobile
Marlies was great!
Marlies was great!
Very professional and very quick on understanding and solving my issues.
February 29, 2024
Unprompted review
Reply from Budget Mobiel
Hi Paula,
We are happy to hear that Marlies helped you so quick and solved your issue. We appreciate your review :)
Kind regards,
Anouck Budget mobiel
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