Shocking Customer Service
In October 2022 We bought a new Bürstner Lyseo TD Limited IT 690 G. Think carefully before buying one of their vans, they are lovely but their customer service leaves a lot to be desired. So far we have had 3 problems:
1 - In July 2023 the gas safety system ECU failed meaning we had no gas. We were on holiday at the time and contacted Burstner dealers, NO ONE would even look at the problem as we hadn't bought the camper from them. We eventually found a dealer 500 miles from where we were. We had to pay for the repair and eventually Burstner refunded the money.
2 - The van door blinds failed after 1 year, the blind material tore on their runners meaning they wouldn't open or close properly. They simply refused to acknowledge this was a problem stating only that the failure was considiered wear and tear as stated in their warranty. They would not move on this decision despite the van being only 1 year old.
3 - I openned the fresh water tank access hole to clean inside. The gasket was glued/stuck and tore, again they said this was wear and tear - 25€ for a replacement.
I should say there have been other warranty claims which they did resolve - the fridge door incorrectly fitted and the gas compartment access lock being faulty.