I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more
Company replied
This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more
Company replied
BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more
Company replied
Company details
Written by the company
BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."
Contact info
We are open M-F 8AM - 5PM PT, United States
- 9495020148
- support@bugmd.com
- bugmd.com
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Was charged for an order that I didn't…
Was charged for an order that I didn't CONFIRM!!!
October 7, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We apologize for any confusion. Your confirmation is done at the time you enter your payment information. The confirm button on the last screen is to confirm a tip. Again, we apologize for any confusion.
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I ordered the solution for fleas
I ordered the solution for fleas, this was last year, they charged me $50 and only sent me 4 empty spray bottles, tried numerous times to get a refund and they never would respond to me..
October 24, 2024
Unprompted review
Reply from BugMD
Thank you for your inquiry. We're sorry something has gone wrong on your account. Unfortunately, we do not have access to your account by way of your name on this review. Please reach out to customer by going to our website www.bugmd.com and click on the live chat button at the bottom right hand corner of the webpage. This will connect you with an agent anytime M-F 8AM-5PM PT. We stand ready to resolve this issue.
It doesn't seem to have any effect on…
It doesn't seem to have any effect on roaches at all. If anything, they seem to like it. I would not buy it again.
August 1, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We're sorry the product is not meeting your expectations. Keep in mind we offer all customers 30 day satisfaction guarantee. If you are within 30 days of delivery, please reach out to customer service and they will help you resolve this issue.
Beware they deceptively trick you into…
Beware they deceptively trick you into a subscription. also the product isn't affective on spiders like advertised.2 stars for at least canceling subscription on request.
September 8, 2025
Unprompted review
Reply from BugMD
Thank you for sharing your feedback. We’re truly sorry if our process felt misleading in any way—that’s never our intention. We aim to be transparent in everything we do.
Our Subscribe & Save option gives customers the opportunity to enjoy significant discounts on BugMD products by enrolling in a recurring subscription. By choosing this option at checkout, you agree to receive future shipments at the discounted rate.
not happy
I but the 19.98 on Facebook I turned down all other offers and they charged $90.66 my ph#585-490-4775
October 3, 2025
Unprompted review
Reply from BugMD
Thank you for reaching out! Our records show that you ordered 6 bottles for a total of $83.94 plus sales tax after your discount.
If you need any help with your order, please don’t hesitate to contact our customer service team—we’re always happy to assist. Your satisfaction is very important to us!
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Bug Md made pest solutions easy and manageable for everyone!
I’ve been using BugMD’s pest control concentrate and spray for a little while. The application process is straightforward, and the instructions are clear. The spray has a light scent that isn’t overwhelming, and it seems to reduce the number of bugs indoors. The packaging is simple but practical, and the product was easy to store. I can’t say it works instantly on everything, but overall it has been consistent and reliable enough for regular use.
September 2, 2025
Unprompted review
Reply from BugMD
Thank you so much for sharing your experience! We’re happy to hear that BugMD’s Pest Control Concentrate and Spray have been easy to use and have helped reduce bugs in your home. We appreciate your honest feedback about its steady, reliable results and are glad it’s become part of your regular routine. Your input means a lot to us!
So happy to have found a plant based…
So happy to have found a plant based eco friendly bug killer. It’s safe around my pets and grandkids. I love that they also carry concentrated formula so I can mix at home and save on packaging
October 1, 2025
Unprompted review
Reply from BugMD
We’re so glad to hear this! It’s wonderful that you’re enjoying our plant-based, eco-friendly formula and that it gives you peace of mind around your pets and grandkids. We love that you’re taking advantage of the concentrated version too—it’s a great way to save on packaging and stay sustainable. Thank you for sharing your experience!
High quality and real results!
This is the first product I have used that really works, but also makes me feel safe using it around my pets, plants, and children. High quality and real results!
October 2, 2025
Unprompted review
Reply from BugMD
That’s amazing to hear! We’re thrilled that you’re seeing real results and feel confident using BugMD safely around your pets, plants, and family. Thank you for sharing your experience—it means a lot to us!
I actually use this in my garden for…
I actually use this in my garden for pests. It is so gentle it doesn’t harm the plants. Pest free plants means more vegetables and a happier family!
September 10, 2025
Unprompted review
Reply from BugMD
That’s wonderful to hear! 🌱 It’s great that it’s gentle on your plants while keeping pests away—healthy, pest-free plants really do make for more vegetables and a happier garden (and family)!
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Put in my steam cleaner to help with a fresh scent
The odor eliminator spray works pretty good. I actually put it in my steam cleaner to help with a fresh scent and I clean my trash cna out with it. Works very well. Light natural scent. Good clean ingredients.
October 1, 2025
Unprompted review
Reply from BugMD
🌿 We love that you’re finding creative ways to use it—from your steam cleaner to the trash can. A light, natural scent with good ingredients makes cleaning feel so much better!
Best stain & oder remover
I bought the BugMD stain & oder eliminator. I have 2 dogs. One medium n one small. Sometimes they have accidents in the house. I've tried so many different cleaners n nothing ever works but I was surprised to find BugMD stain & oder eliminator worked. It removed the stain and there was no more smell. It leave a slight oder from the cleaner but that didn't last long. I will continue to buy this product. I will also recommend it to other pet owners.
September 24, 2025
Unprompted review
Reply from BugMD
Thank you so much for sharing your experience! We’re thrilled to hear BugMD Stain & Odor Eliminator worked for your pups’ accidents when other cleaners didn’t. It’s great to know the stains and smells are gone and that you’d recommend it to fellow pet owners. We appreciate your support and look forward to serving you again!
Why would anyone use this it has clove oil …
Why would anyone use this it has clove oil and that alone could harm a pet are you kidding me essential oils great lavender mint are ok but clove oil we need a lawyer for this scam company shut them down alone with the deceptive sales Tatics saying one price and get done and it’s 130.00 plus try and cancel nope restock fee and etc fees don’t buy first it could harm your pet I don’t care clove oil is poison to dogs even watered down how can you sell such a toxic chemical to be used on your pets I stand by my review I can save a pet I will
September 10, 2025
Unprompted review
Reply from BugMD
Thank you for taking the time to share your concerns. We want to assure you that the safety of families and pets is very important to us. Our formulas are carefully diluted and designed to be used as directed, making them safe for use in households with pets when applied according to the instructions provided.
Our checkout process is meant to be transparent, and we include details about costs, subscriptions, and policies before finalizing an order. It appears perhaps you misunderstood the EACH pricing for total pricing. Please contact customer service at support@bugmd.com and they will be more than happy to assist you.
Poor customer service and poor product
First of all very hard to get a hold of customer service. When I finally did. The representative did not help me up there 25 minutes so I asked to speak to the supervisor who did not help me either because he said it was passed the 30 day limit, but the product was faulty when I received it which I opened two months later, he refused to replace the sprayer for me, and was not willing to help me in anyway so I would give them a zero rating. Overall
September 30, 2025
Unprompted review
Reply from BugMD
We’re very sorry to hear about your experience and the difficulty you had reaching our team. We always aim to provide helpful support, and it’s disappointing to learn we fell short in this case. While our policy does include a 30-day window, we never want a customer to feel dismissed or unsupported—especially if you received a faulty product. Your 30 satisfaction guarantee is based on your delivery date and your first contact with us - not when a supervisor or agent responds.
If you would like additional assistance, please reach back out to customer service as we do not have your contact information on this review.
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Very manipulative
Very manipulative - disturbing and scammy company. They make an offer - which is untruthful - leading you to believe you will receive a one thing - but then before you can read what you are truly ordering and paying for - they slam dunk your ccard- for an unbelievable amount of $$$$$$. Tells you it's $19.99 and then ups the amount to almost $150. That's nuts - if you want to cancel since they never show you what you are agreeing to till it's too late - they will allow u to cancel for 30% less than a full refund. When BugMD is the real cause. Obviously they are greedy, desperate and shady. They deserve the bad Karma they project.
September 15, 2025
Unprompted review
Reply from BugMD
We’re sorry to hear about your experience and understand your frustration. Our checkout process is designed to clearly display product pricing, order details, and any subscription options before payment is confirmed. It’s possible there was some confusion between the per-item pricing and the total order cost, and we apologize if this caused any misunderstanding.
Regarding refunds, the discount we offered was intended to provide an option to keep your order. If you’d like to return your order for a full refund instead, please reach out to our customer service team, as we don’t have your contact information from this review. We’re ready to assist you and ensure your concerns are addressed.
Natural Pest Control
I tried BugMD because I wanted something safer around my kids and pets. The spray has a lighter scent than harsh chemicals, and it seemed to cut down on bugs in my kitchen even after a heatwave. Shipping was fairly quick and the directions were clear. So far, it feels like a good natural alternative for small pest issues.
September 27, 2025
Unprompted review
Reply from BugMD
Thank you so much for sharing your experience! We’re glad to hear BugMD has been a safer option for your family and pets, and that it’s helping keep pests under control—even through a heatwave. It’s also great to know the scent, shipping, and directions worked well for you. We truly appreciate your feedback and are happy BugMD is making a difference in your home!
Make sure you read everything…
Make sure you read everything carefully. They will charge your total without even confirming! Just a distrustful company. Couldn't be more upset about this crap company.
September 27, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We apologize for any confusion regarding the confirm button. Please note that your order was processed once you entered your payment information—the confirm button is only for adding an optional tip. That said, we understand how this could be confusing, and we’re already reviewing updates to the checkout page. Your input is greatly appreciated.
The product doesn't work AT ALL
The product doesn't work AT ALL! If anything it P**ses fleas off more!Its definitely not a preventative! It is also making my cats sick! It says effective on dogs and cats....LIES! Customer service SUCKS! Its all AI generated btw....... You have to pay this fee and that fee to return it oh and also shipping...... when the product is a scam! Its soapy, if you touch it when wet it literally like you scrubbed a bottle of dawn dish soap on your pets! STAY AWAY FROM THIS PRODUCT!
August 24, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations. Please remember we offer a 30-day satisfaction guarantee, so our customer service team will be glad to assist you.
While we do use automated virtual assistance to help with quick answers, our team of real people is also available to support you. As outlined on our website, returns include a $9.95 return fee.
You can reach us Monday–Friday, 8 AM–5 PM PT via phone, chat, or email.
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Not only did I not receive any product…
Not only did I not receive any product they added on 10 extra bottles at a reoccurring monthly cost causing me to take action with my bank ( this is truly a scam )
August 28, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We’re sorry for any confusion during checkout. It looks like your order was placed under our “subscribe & save” option, which defaults to 10 bottles with a steep discount. This information is included in the order confirmation email sent right after purchase.
We sincerely apologize for any misunderstanding. If you need further assistance, please reach out to our customer service team through the chat button on our website at www.bugmd.com and they’ll be happy to help.
Doesn't work like they say
I haven't even had this product for a week and I've already gone through a full bottle of it it is not helping with the fleas my little dog is still pulling her fur out it definitely does not do what it says
September 11, 2025
Unprompted review
Reply from BugMD
Thank you for your feedback. We're sorry the product is not meeting your expectations. Please be sure you are following the directions on the label. Also, remember you are covered by a 30 day satisfaction guarantee, from your delivery date. Please reach out to customer service, via our website live chat button, if you need additional help.
Watch Out - You may be signed up monthly!
I ordered the bags that are supposed to make the mice leave the area where they are located. The mice really liked the baggies and tore them open. They did not leave. Waste of money.
Then I found out that the company signed me up for a VIP Membership while I was in the hospital! I caught that they were charging my credit card $10.81 a month for 3 months before I caught it. I asked them to cancel, which they did. But they will not refund the unauthorized 3 months of charges.
May 12, 2025
Unprompted review
Reply from BugMD
Thank you for reaching out. We’re sorry for any confusion regarding your first order and enrollment in our VIP Membership program. We provided a large discount on your first order in exchange for the VIP Membership as per the information provided during checkout. Please rest assured, we would never charge your account without your authorization.
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