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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for pest control and stain removal. People appreciate the quality of the items, often highlighting their plant-based ingredients and lack of harsh chemicals, making them safe for use around pets and children. The user experience is generally positive, with many finding the products easy to use and apply. However, some people were dissatisfied with their order experience, citing issues with unexpected subscriptions and unauthorized charges. A few other people also felt that the products did not work as advertised for certain pests, such as bed bugs or mice, and expressed concerns about the accuracy of ingredient lists and product origin.

What people talk about most

Product

People report positive experiences with product, often praising its effectiveness and natural ingredients.... See more

Quality

Customers consistently note positive experiences with quality, praising products for being effective and... See more

Order

Clients share negative opinions regarding their orders. Many customers report unexpected charges for items,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report being charged significantly more than... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of use and effectiveness of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more

Company replied

Rated 5 out of 5 stars

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more

Company replied

Rated 5 out of 5 stars

This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more

Company replied

Rated 5 out of 5 stars

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Earth friendly and kid approved

I am always looking for Earth friendly options in any of the products I purchase. It comes to no shock that I would do the same for an insect repellent especially with some of the truly harmful chemicals that they put into some of them. I live by the river and I go fishing often so I need an insect repellent that really works. BugMDs spray definitely made fishing on a night with no wind comfortable. My son said he didn’t get bit at all and now it has been our go to product.

September 12, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re thrilled BugMD has made your fishing trips more comfortable while keeping you and your son bite-free. It’s wonderful to hear our natural, eco-friendly approach has become your go-to solution!

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Rated 5 out of 5 stars

I was skeptical when I ordered it

I was skeptical when I ordered it. But was pleasantly surprised when I used it. No nasty chemical smells, it was actually pleasant. The biggest plus other than getting rid of my bug problem was it’s totally safe around my pets. I didn’t have to worry about my two children getting their toys in contact with it. Now for the best part!! The bugs I sprayed for are totally gone. I sprayed Friday afternoon, cleaned the are again and resprayed Saturday. Not a trace to be seen. Give it a try you will be happy you did!!

August 26, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad BugMD exceeded your expectations—working quickly to get rid of the bugs while staying safe for your kids and pets. It’s wonderful to hear the results were so effective!

Rated 5 out of 5 stars

BugMD is safe

I know BugMD is for all kinds of insects and bugs. I tried BugMD and I love it. I had a ton of ants this year, more than usual. I no longer have ants on and in everything. BugMD is safe around kids and pets. The essential oils in BugMD has a nice scent. No chemicals, natural and nontoxic.

July 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re thrilled to hear BugMD helped keep ants under control while staying safe for your kids and pets. It’s wonderful to know you enjoy the natural, pleasant scent and non-toxic ingredients!

Rated 5 out of 5 stars

Really works!

I am really impressed with this! I've been very impressed with all bugmd products! It's my absolute go to brand for anything rodent or bugs! I always look at their products first, and they always have what I need! And it works is the best part! Definitely would & will buy again! Great customer service too! Highly recommend!

September 12, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for your support! We’re thrilled to hear BugMD is your go-to brand for pest control and that our products are consistently effective. Your recommendation and kind words about our customer service mean a lot!

Rated 5 out of 5 stars

Works great

Love BugMD! Super easy to use, safe around my kids and pets, and it actually works better than anything else I’ve tried. Plus, no harsh chemical smell — just peace of mind.

September 2, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your kind words! We’re thrilled to hear BugMD is easy to use, safe for your family and pets, and effective. Knowing our products give you peace of mind means a lot to us!

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Rated 1 out of 5 stars

I can't endorse this product at…

I can't endorse this product at ALL...the fleas do not perish on co tact with the spray...they only get angry and dig in and draw blood...this solution does not have an odor of essential oils...its soapy, my guess is they are marketing Dawn dish detergent

September 11, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your feedback. We’re sorry to hear that BugMD did not meet your expectations. Our products are formulated with natural ingredients and essential oils to target pests safely, but we understand that results can vary depending on the situation. We’d be happy to discuss your experience further and see how we can help—please reach out to our customer support team.

Rated 5 out of 5 stars

I really love this product

I really love this product! I live in the south so fleas are always a concern. I spray my pets bedding and around my door frames and never have to worry throughout the summer. it has a very pleasant smell from the essential oils. most importantly, I feel very safe using it around my fur babies since it’s all natural ingredients. i’ll keep buying it over and over!

September 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad BugMD helps give you peace of mind during flea season while keeping your pets safe. It’s wonderful to hear you enjoy the pleasant scent and trust our natural ingredients. We truly appreciate your loyalty!

Rated 5 out of 5 stars

Safe Products with Great Results!

BugMD products are easy to use, effective, and safe around my home. I’ve seen great results without harsh chemicals, and their customer service has been friendly and responsive. Highly recommend!

September 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your wonderful feedback! We’re so glad to hear BugMD has been effective, safe, and easy to use in your home. It’s also great to know our customer service team could support you—we truly appreciate your recommendation!

Rated 5 out of 5 stars

Natural & affordable & effective.

I was searching for a natural and affordable product. Finally, after so much wasted money. BugMD can't to the rescue. It's affordable and natural. No nasty chemical smells or worrying about my pets or grandchildren being harmed. BugMD will be my go to from now on for any bugs. I'm excited to try their other products.

September 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad BugMD has been the natural, affordable solution you were searching for. It means so much to know our products give you peace of mind around your pets and grandchildren. We can’t wait for you to try more from our line!

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Rated 5 out of 5 stars

No harsh chemicals, indoor/outdoor use

I have been using 5 or 6 BugMD products the past few years. I love the gnat catcher that you plug in. It has a very subtle light that attracts bugs in your kitchen, and then they stick to the sticky pad on the back. I use the spray bottle that comes with refills in my bathrooms, kitchen, and around all of my doors inside and outside. No harsh chemical smells. I never see bugs in my house anymore!

September 2, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for being a loyal BugMD customer! We’re so glad to hear multiple products—from the gnat catcher to the sprays—are working so well for your home. It’s great to know you’re enjoying pest control without the harsh chemical smells. Your support means a lot!

Rated 5 out of 5 stars

Great for Florida pests

This is such a great product! Living in Florida, pest control is a necessity. And I have tried many different products. This one takes the cake and definitely helps combat bug issues in my house. Thank you, BugMD.

September 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad BugMD has made a difference in keeping your home pest-free—especially where pest control is such a necessity. We truly appreciate your support!"

Rated 5 out of 5 stars

Amazing products and safe for humans and pets!

I absolutely love their products. I have nasty allergies and can’t use a tub of the other stuff but BugMD is simply amazing it’s all natural ingredients and safe for pets /humans. So I don’t need to worry about my children or animals getting sick. My absolute favorite item the make is the squito stickers both my boys are highly allergic to bite and stings mosquitoes being one of the worst, however I pop one of those on them and those suckers stay where they belong and away from my kiddos. I completely suggest anyone and everyone give them a try. You won’t be disappointed!

September 1, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for sharing your story! We’re thrilled to hear BugMD has been a safe solution for your family, especially with allergies and sensitivities to other products. It’s wonderful to know the Squito Stickers give you peace of mind and protection for your boys. Your recommendation means the world to us!

Rated 5 out of 5 stars

Excellent product!

This product is excellent. I’ve started using it when I couldn’t get rid of some insects inside my house as well as outside. It works very well. It works very quickly too. Best part is it doesn’t have a bad smell and it’s not toxic.

August 28, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad to hear BugMD has been effective both indoors and outdoors, working quickly without harsh smells or toxic ingredients. Your feedback means a lot to us!

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Rated 5 out of 5 stars

Great product

I am using this product for years in my classroom and in my house. It keeps insects away and not toxic. I use it outside as well to keep flies away. None in my house got sick.

August 31, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for being a longtime BugMD user! We’re so glad to hear our products have kept your classroom and home pest-free while staying safe for everyone. It’s wonderful to know they’ve been effective both indoors and outdoors!

Rated 5 out of 5 stars

peace of mind pest control

BugMD has been a total game changer for our home. As a parent and pet owner, I’ve always been super careful about what I use around the house, especially when it comes to pest control. Most sprays either smell awful, feel harsh, or leave me worrying about what my kids or pets might be exposed to. But BugMD is different—it’s made with natural, non-toxic ingredients that actually work, without any of the guilt or worry. I love that I don’t have to choose between keeping pests out and keeping my family safe. On top of that, the company clearly cares about the planet too, with eco-friendly packaging and a real focus on sustainability. It’s refreshing to find a brand that just gets it—BugMD makes it easy to feel good about what you’re using in your home.

August 1, 2025
Unprompted review
BugMD logo

Reply from BugMD

This makes us so happy to hear! 💚 Safe for your family, pets, and the planet—that’s what BugMD is all about. Thank you for your support!

Rated 1 out of 5 stars

Will not give me return RMD for…

Will not give me return RMD for products that I can not use. Tried email. Chat. Messages. Phone call without getting the information. AUG 4 - SEPT 9
Paypal did not help either.
Several Better Business complaints.

August 4, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your feedback. As mentioned in our previous customer service emails, we’re unable to issue an RMA while there is an active credit card dispute with your bank. We are currently working directly with your bank to provide all the details regarding your claim.

We’ve also responded to your emails and phone calls, so please double-check your inbox and spam folders to ensure you’re receiving our messages.

Rated 5 out of 5 stars

Great repellent

I have three cats and one dog. The dog and one cat are both inside and outside pets. I use this to spray my dog’s bedding and the area where they run. It seems to help with the fleas. I also spray it around my back porch and front porch to control flies. It is multi purpose and helps with the controlling of all those pesty little bugs.

September 2, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! We’re so glad to hear our product is helping you control fleas and flies around your home. It’s great to know it’s working well on your dog’s bedding, outdoor spaces, and porches. We love hearing how our customers use BugMD in different ways to keep their pets and families comfortable.

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Rated 5 out of 5 stars

Reliable brand

Love how the pest control products are safe for pets and babies. I've also tried the odor and stain remover, it works great! I have an older cat that sometimes doesn't make it to the litter box and this kills an odors fast!

September 7, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear you’re loving our pet- and family-safe products! It’s great to know the Odor & Stain Remover has been especially helpful with your cat—we’re thrilled it’s working so well for you. Thank you for sharing your experience and for trusting BugMD in your home!

Rated 1 out of 5 stars

Very Bad Customer Service Non-Existence-AI Response

Very Bad Customer Service Non-Existence-AI Response to all requests. I have yet to receive a simple request for a RMA number required to return a product that I attempted to cancel way before the product shipped. I contacted their support team via email support and left several messages at their phone number 949-502-0148, and have not had a real response, other than, an automated response that they will get back to me. (STILL WAITING FOR --RMA#) Simple request that they refuse to respond to.
They requested feedback after the product was delivered (that I attempted to cancel)

--Requested RMA and they provided me with 2 options instead of providing me the RMA number to send back the product:

We’ve received your request to return order ######

📦 Important Note About Returns

Before we process your return, we’d like to offer you a more convenient option:

✅ Option 1: Keep Your Order & Get 30% Back

We’d love for you to enjoy the full benefits of your purchase. Reply with "Yes, I want a discount to keep the order", and we’ll apply a 30% refund to your order. This option saves you both time and money, and it’s fully in line with our return policy.

• No need to return the item

• No trip to the post office

• No return shipping costs

🔁 Option 2: Return the Order

If you’d still prefer to return your order, no problem. We’ll provide you with an RMA and return instructions. Please note: A $9.95 service fee will be deducted from your refund, as outlined in our return policy.

I responded I select OPTION 2:
(STILL WAITING FOR --RMA) Simple request that they refuse to respond to.
BEWARE of this company--Jump through loops for Cancellations and Refunds. Next step, Better Business Bureau

August 29, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your feedback. We noticed you reached out late Friday after business hours and again over the weekend. Please note our customer service team is available Monday–Friday, 8 AM to 5 PM PT. Our team has since emailed you the return instructions, and we’ll be happy to assist further if you need any additional support.

Rated 1 out of 5 stars

Horrible experience with this horrible…

Horrible experience with this horrible “company”. All of their customer service reps are outsourced. No Americans. I hope trump does something about this. Secondly horrible service from the beginning to end. Not only did they charge me for 10 bottles and refused my refund. Then making me wait until a district manager can approve my case to get a refund. Then proceeds to tell me. Well we can customize the order for 2 instead of 10. I’ve been waiting 4 weeks for this package and it shows sitting in Whittier California not moving. Just called customer service some Chinese answered the phone. Seemed like I knew more about the company than he did. Outsourcing pos. Not true American company. Don’t be fooled. Horrible company deserved to be shut down. I will be complaining to the BBB as well.

August 29, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re very sorry to hear about your experience and the frustration this has caused. We take all feedback seriously and want to assure you that we’re committed to resolving your concerns.

Regarding your order, we see the order was placed on 08/25/25 and is scheduled for delivery on 09/11/25. We will have our operations manager contact you immediately to ensure all of your concerns are properly addressed.

We also want to clarify that while we do have a diverse global support team, all of our representatives are trained to provide the same high level of service, and we regret if your experience fell short of expectations.

Please reach out to us directly with your order details so we can resolve this for you without further delay. Your satisfaction is important to us, and we want to make this right.

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