Builderscrack.co.nz Reviews 

737
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and efficient for connecting with verified and professional tradespeople for various jobs. Many appreciate the ease of the process, from listing a job to selecting a suitable tradesperson, saving considerable time and effort. The service is highly recommended for its effectiveness in finding quality contractors and simplifying the task of securing reliable help. However, some customers also noted concerns regarding the platform's policies for tradespeople, such as issues with the token system where payment is required even if a job is withdrawn or not secured. Additionally, a few tradespeople expressed dissatisfaction with the platform's account application process, its handling of billing, or dispute resolution, feeling it lacked transparency or was unfair.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency and ease in finding... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform very... See more

Website

Customers had positive experiences with the website, frequently describing it as user-friendly, simple, and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the promptness, professionalism, and... See more

Customer communications

Users describe positive interactions with contact, finding it easy to connect with tradespeople and receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more

Rated 5 out of 5 stars

Thus is an excellent service. I like that you are advised to get more than one quote . While I didnt use the tradesman this time, as I was fortunate to have a friend do the job for me in the end, I wa... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

737 reviews

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No recent history of asking for reviews

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4.7

All reviews

(737)

169 reviews in the last 12 months

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Rated 1 out of 5 stars

Treated as a Trades Person

I was disappointed with my experience applying for a Builderscrack account. My application was declined due to alleged associations with other accounts that had previously been removed from the platform. To my knowledge, I personally did nothing wrong, and the explanation provided was very limited.

While I understand that Builderscrack has a duty of care and internal risk policies, the process felt overly rigid and lacked transparency. There was no clear evidence shared, no meaningful opportunity to address or resolve the concerns, and no consideration of changed circumstances.

As a genuine tradesperson trying to operate professionally and fairly, it was frustrating to be permanently declined without a clear or proportionate review process. I respect Builderscrack’s right to manage its platform, but I believe there is room for improvement in how applications are assessed and how decisions are communicated.

I hope Builderscrack considers implementing a more transparent and balanced review or appeal process for future applicants.

January 7, 2026
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Tui, I've just requested your info via Trustpilot so we can look into your account. Cheers, Adi @ BC.

Update:

Hi Tui, thanks for leaving a constructive review. I've had the chance to look into this.

As part of our verification process for tradies, we review business info and activity across our platform to make sure homeowners and tradies get good outcomes. In this case, the information we reviewed meant we couldn't be confident that standard would be met. Privacy laws mean we can't share full details of what we've reviewed, so I appreciate it might not feel fully transparent. Your feedback about clearer communication is fair, and I’ve shared it with the team.

I truly wish you all the best with your business. Rach @ BC

Rated 5 out of 5 stars

GREAT SERVICE

Thus is an excellent service. I like that you are advised to get more than one quote . While I didnt use the tradesman this time, as I was fortunate to have a friend do the job for me in the end, I was very impressed with Wilfred and the professionalism from him,and Builders Crack . I highly recommend using Builders Crack.

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I love builderscrack

I love builderscrack, used it years ago and good to see its still around! Connects me with great reliable tradespeople to get the jobs done!

December 30, 2025
Unprompted review
Rated 4 out of 5 stars

The system allowed us to find what we…

The system allowed us to find what we needed and book it - The thing I was disappointed about was the limited number of options in reviewing the tradespeople. This is a system problem, and it is a lot simpler to add additional fields to the question response list to give people a better opportunity to choose their rate.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Website…

This is the first time I've used Builder Crack. I got 5 contacts, i chose the first. Made my job so much easier as I really had nothing to do but look for one that could work within my budget. Excellent! 👏👏👏

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

This is our fourth time using Builders…

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be going through this service again and again!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for finding and…

Great platform for finding and appointing experienced trades people.
Especially handy as I was out of town

Easy to use, low effort/admin

Will definitely use again

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick

Quick. Easy effective.
Will definitely be using again

December 13, 2025
Unprompted review
Rated 3 out of 5 stars

No Tokens, Still Charged

Builderscrack works, but the token overage system needs fixing.
When my tokens ran out, the platform still allowed a connection and I was automatically charged an overage, even though the job didn’t lead to any real engagement or chance to quote.

Contractors don’t really have control once the system processes the connection. Connections should stop when tokens are exhausted unless the contractor clearly opts in to an overage. That would improve transparency and prevent unexpected charges.

Sharing this as constructive feedback a small system change would make a big difference.

December 13, 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Eugenio, thanks for the constructive feedback. Overage is there as a last resort, so you're not prevented from connecting with a homeowner if your balance is low, but we hear that an opt-in would make a big difference for you. We’ve made changes to this in the past and are actively looking at how we can improve this part of the process. I’ve passed your comments straight to the product team. Cheers, Rach @ BC.

Rated 3 out of 5 stars

Builderscrack is a lottery with odds against the homeowner My experience using Buildercrack was…

My experience using Buildercrack three times now for 3 separate projects is many of listed sole trader trades are unreliable time wasters who don't turn up for meeting or don't follow thru with quotes. I found 50-60% of those that visit site don't reply or follow up, full of excuses, car crash, wife in hospital etc
Other issue lot of replies to work ads are from 'tradies' that when question have no experience or trade background, just hoping to BS getting work from inexperienced customer.

August 9, 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Stewart, thanks for your feedback, I've just requested your details via Trustpilot so we can find your account and take a look at the tradies you might have connected with. It's useful for us to know so we can make a note and also check if they're operating in line with our Code of Conduct. Cheers, Rach @ BC

Update: Hi Stewart, we haven’t heard back from you via Trustpilot and haven’t been able to find an account linked to these experiences. If you're serious about helping improve things, we’re here and keen to look into specific details. Cheers, Rach @ BC.

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Rated 5 out of 5 stars

How to get a great tradie

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without their help. The system is straightforward and easy to navigate, and ensures you get a good match with a suitable tradesperson. There are a few other little tasks that need doing around our place, and it's a sure bet we'll be calling on Builderscrack for their assistance.

November 26, 2025
Unprompted review

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