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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and difficult to reach. Consumers also reported issues with orders, including receiving incorrect items, incomplete shipments, or experiencing unauthorized charges. The product quality was a concern for some, with items failing prematurely or not working as advertised. However, some customers also noted positive experiences with certain products, finding them effective and unique. A few other people also felt that customer service was helpful in resolving their issues, leading to satisfaction with replacements or solutions.

What people talk about most

Product

Consumers find product quality and ordering experiences to be ambiguous. While some reviewers praise products... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences, noting... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report difficulties reaching a... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast shipping and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised products for working as... See more

Based on these reviews

Rated 3 out of 5 stars

I had orderes2 Pocket Hose Copper Head 50 ft. hoses, 2 safe trak, and2 Pocket Hose Pocket Pivot, but so far I have only received of each of these items. The order number is 25125100. I sent email to... See more

Rated 3 out of 5 stars

I wish your offers didn't expire so quickly. I don't always have access to sign in to my account to earn points with a purchase, and by the time I get back to it, the offer had expired. You lost a s... See more

Rated 3 out of 5 stars

Your Angel Ride cushion needs to be longer front to back. Another 4-5 inches long would be perfect. I would buy them as Christmas gifts! I currently have one which I can't use.

Company replied


Company details

  1. Business Services

Information provided by various external sources

Shop BulbHead.com for smart solutions for everyday life. BulbHead® is the official inventor of Pocket Hose, Atomic Beam, Star Shower, Red Copper Pans. Free Shipping on orders $50+


Contact info

  • Docks Corner Rd 200, 08810, Dayton, United States

  • bulbhead.com

2.7

Poor

TrustScore 2.5 out of 5

324 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Your Angel Ride cushion needs to be…

Your Angel Ride cushion needs to be longer front to back. Another 4-5 inches long would be perfect. I would buy them as Christmas gifts! I currently have one which I can't use.

January 28, 2025
Unprompted review
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Reply from BulbHead

Thank you so much for your feedback! We really appreciate you sharing your thoughts about the Angel Ride cushion. We take suggestions like yours seriously and will pass this along to our product team for consideration. Your input helps us make our products even better!

-Natalie, BulbHead Support

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Rated 1 out of 5 stars

Failed Expandable BulbHead Hose

Our expandable BulbHead hose was purchased and connected in the back yard. Within a few weeks, the hose completely failed and turned into a giant soaker hose, with zero pressure making it to the nozzle. I contacted BulbHead and they were very dismissive of the issue, demanding a receipt of purchase, and not standing behind their product. Never buy a BulbHead product.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Defective Copper Top Pocket Hose Resolved

I purchased a 100 foot long Copper Top Pocket Hose from BulbHead during the summer of 2023. It split last week, and I contacted Customer Support for assistance. The agent was very helpful, and I received an updated version of the original style 5 days later. This experience has renewed my confidence in mail order retailers standing behind their products and warranty policies. BulbHead, A JOB WELL DONE!!

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Never Again!

Ordered 2 cans and then when offered a special deal for a 3rd can, I ordered it as well. I received the 2 cans, but never received the 3rd can. I sent 2 separate emails to customer service (that’s a joke). They never even had the courtesy to reply.I guess it was more important to steal my money, than to have me as a repeat customer!

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Another Great Thing

Everything that I have ordered from you all has been accurate and superb! I love it all

September 9, 2024
Unprompted review
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Reply from BulbHead

We love hearing that! 😄 Thanks for trusting us with your orders. We’re thrilled everything has been spot-on and that you’re loving it all!

-Natalie, BulbHead Support

Rated 1 out of 5 stars

CUSTOMER SERVICE NON EXISTANT

CUSTOMER SERVICE - NON- EXISTANT - order placed without me knowing by a 10 year old - reached out IMMEDIATELY. Then several more times with in 24 hours to CANCEL and weeks later still NO RESPONSE.
card charged, package shipped, and delivered and still NO RESPONSE.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a 0 star I would

If I could give a 0 star I would. I ordered a copperhead hose which never showed up. I emailed their customer service and got no response. I then called and was told my order was shipped but got damaged during shipment. She asked if I would like it reshipped. They did not reach out to me and tell me of the issue, they waited for me to call them. I will never order from this company again. Waiting to see if I get reimbursed.

August 5, 2025
Unprompted review
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Rated 2 out of 5 stars

I ordered the Star Shower laser light show

I ordered four of the Star Shower laser lights for Christmas then they lost half of the order witch probably wasn't Bulb Heads fault, so I only got two of the four I ordered and got the other two after Christmas, but my main complaint is these things dont do half of what they show on tv all they do is shine red and green laser dots on your house and to cover a large house as seen in the commercial you'd need about twenty of them and it still wouldn't look anything like the commercial and unless you have them no more than ten feet away the red lights disappear so the next time you watch the commercial and they turn one Star Shower on and the entire house is lite up like the Christmas tree at Rockefeller center the either have a hundred of those things or its computer generated so my thing about Bulb head is if I'm going to have my name attached to a product I'm going to make sure its not a total scam

November 30, 2024
Unprompted review
Rated 2 out of 5 stars

ID Police ink stamper a mess.

Purchased the ID Police stamper to block out personal info on discarded papers, prescription labels etc. Well it sure works to block type but the ink NEVER dries! Smears like crazy; what a mess!

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

On 7/26/25 I placed order # 25122236

On 7/26/25 I placed order # 25122236. It was sent via USPS to my home address and my package was not delivered. On 8/9/25 I sent an email to customer service explaining why the package was not delivered. In Ketchum ID there is no delivery to home address, you receive mail and packages at a P.O. Box. On 8/12/25 customer service sent me back my email with no explanation. I am really disappointed.

July 26, 2025
Unprompted review
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Rated 2 out of 5 stars

I attempted to place an order for the…Bull Shot Grease Cleaner

I attempted to place an order for the Bull Shot Grease cleaner and there was pricing for 1, 2, or more. Even though I wanted to order 2, my cart showed the price for 2 cans at the single can price for each. Granted, it's only a $2 difference, but still..... I emailed about it, but got no response. This experience has changed my mind about purchasing it.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy Bulbhead's Duck Vacuum…

Do not buy Bulbhead's Duck Vacuum cleaner. Bulbhead offers no product warranty other than the initial 30-day refund policy. My Duck Vacuum , only five months old, recharged once and now will not recharge at all any longer.

August 14, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent products that work above expectation.

The products I have purchased thus far work as advertised which is refreshing. The products offered are also unique and not easily available in stores or other sites. Bull shot was a big hit with my family and resulted in a back up order. removing long set stains from coffee and other spills making the carpet look like new. The same occurred with the chair leg pads. they adhere well, make the chairs slide smoothly and leave no marks. Once on they never fall off.

August 13, 2025
Unprompted review
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Reply from BulbHead

Wow, thanks so much for the awesome feedback! 😄 We’re thrilled to hear that our products not only work as promised and have also made life a little easier (and cleaner) for you and your family. With Bull Shot’s stain-fighting powers and Ruby Sliders, it sounds like you’re fully stocked with our clever little helpers! Thanks for sharing your experience and for being a part of the BulbHead family.

-Natalie, BulbHead Support

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