BulbSquare Reviews 

The website is deceiving. The product is priced and portrayed as high quality and it is very cheap. The quality is very poor, and the shipping takes 30 days. I could have bought better product from Amazon and had it in a couple days. Not impressed at all and will NOT be ordering from there again

I ordered 2 small LED wall lights. Order arrived 6 weeks later. Package was absolutely soaked with water, completely crushed and stuck together with layers of sticky tape. I took many photos as I peeled the wet paper away, and I sent them to Bulb Square and worry free protection SEEL. One light was broken, one had glue oozing out of the side. Cheap and badly made. I have emailed both SEEL and Bulb Square multiple times and have not had a reply. After reading reviews, it’s looking unlikely I will ever get a response. I feel like I have thrown money in the bin. This is a scam! Very disappointed. I will never purchase from Bulb Square again. SEEL protection is a joke!! There is no protection

Do not buy from this company. Read the other reviews, everything from the other 1-star ratings is correct.

Range of products was outstanding, response to enquires was prompt timely and courteous, delivery monitoring comprehensive, packaging was completely secure, fragile product arrived undamaged, service timely, despite trying international circumstances.

We ordered a light fixture from Bulb Square, and overall we were happy with the experience.
The fixture was around $250 and ships from China. When it didn’t arrive by the original estimated delivery date, I reached out to customer service. I was pleasantly surprised by how professional and reassuring the response was. The representative explained the shipping timeline clearly—how long each stage usually takes from overseas transit to port arrival to final delivery depending on location.
What stood out most was that the fixture arrived exactly when she said it would. I do think they should provide more accurate delivery estimates upfront, since the original projected date was not realistic.
The product itself installed easily and worked with the existing wiring in our 1980s-built home without any issues. The fixture is very lightweight and mostly plastic, which feels a little hard to justify for the price. It doesn’t feel like a $250 fixture when you’re holding it.
That said, once installed, it looks great and the lighter weight made installation much easier. The fan circulates air well in a bedroom that is farthest from our HVAC airflow, so it has been both attractive and functional.
Overall, I was happy with the customer service, the communication, and the final result.

I ordered a lamp; they sent a different one. Similar, cheaper. Days and days of emailing, they will not take returns. You'll get offered 20% refund, store credit, but the problem is never solved. I recommend if you find a lamp you like, screenshot a pic and google image search. You'll find the same lamp from a more reputable store.

had a very positive experience with BulbSquare and their customer support team. From the moment I placed my order, the communication was clear, friendly, and professional. They kept me well informed throughout the process and even upgraded my shipment to air freight at no extra cost — a gesture that really shows they care about their customers.

What impressed me most was their responsiveness and willingness to help. It’s rare to find a company that goes the extra mile like this. Everything feels reliable and customer-focused.

If the delivery goes as smoothly as the service so far, I will definitely order from them again. Highly recommended! Danny de neve Vera Spain.

First time purchasing from BulbSquare. Their customer service + quality of product was unmatched. The product (wooden end table) was delayed in shipping, so I received and email from customer service (Tiffany) giving me a heads up. And this wasn't a bot, a real person who answered questions, stayed in touch throughout, gave me options, and after the delay the item finally arrived. To top it off, product itself was so nice and experience so positive that I'm ordering a second one.

These days, personalized customer service like this plus a quality product is virtually non-existent. BulbSquare has earned a loyal customer in me. Highly recommend.

I ordered some ceiling light fixtures from Bulbsquare on December 31 2025 and did not receive the lights until February 10th 2026. When I received the lights the remote had Chinese symbols, they did not meet US standard electrical codes, and there wasn't any information. Customer service was lousy. Luckily for me I had paid with PayPal. I started a dispute with PayPal and received my money back. Thank you PayPal!

Terrible. Spent $600 on a light fixture. After my electrician spent 2h putting it together it didn’t turn on. The bulbs have lead and mercury in them. How this company is allowed to sell to consumers in the US upsets me. Do NOT buy from here. I wish we read the reviews before purchasing from them. Unfortunately they advertise so well. Scam.

Paid AUD600 for bookshelves 8th December 2025 and the $16 insurance premium for 'worry free shipping'. Items not received as of 15th Feb 2026 but the tracking website reports the items to have been deleivered.
After 20+ emails and attempts to gain a refund over the insurance website known as "Seel". I have received a $5 reimbursement of the insurance premium. I'm clearly communicating with criminals, idiots or robots - certainly a mix of all 3 is not unlikely. Lengthy responses by email are contradictory, giving false tracking information, insincere, and probably AI generated, then signed off with Anglo first names and caucasian 'customer (un)support photos'. This is a criminal venture - do not go near it.
I will update this review if this purchase problem is resolved and if I receive a genuine apology.

Recently I purchased a modern minimalist square rectangular rubberwood dining chair with armrests and cotton-linen backrest from BulbSquare.
My needs were quite specific - the chair needed to be strong, comfortable, easy to sit down and stand up, and most importantly be stable. Also, the timber colour and seat covering to complement existing dining room furniture.
Not an easy task when selecting online from photographs. The BulbSquare team assisted me in this regard.
I particularly appreciated the time and effort they devoted to enable my expectations to be met. Moreover, they kept me informed throughout the purchase process.
Well done team. Great customer service!

This is really concerning as I paid over 300 usd for my order #B55757 which was a chandelier. It has been over 2 weeks with no response to multiple emails I sent asking when it will be shipped. I am very upset seeing these reviews and think I have been scammed.

Purchased the white light water ripple effect lighting for Lounge room. Exactly as described, the lighting works and looks great behind the lounge suite. Item arrived to Australia in just over 2 weeks and was well protected inside the cardboard box. Used the Remote Instructions link on the website product page to work out how to pair it with the lighting and that worked a treat. I did have to purchase a UK to Australia adapter and the remote takes 2 x AAA batteries. Really happy with the purchase. Thanks Bulbsquare team !

If I could give a zero rating I would. How they mislead the number of items you are ordering is borderline fraud. They list undercounter lights as a set. One would think because they show 3 lights on advertisements, each set has 3 lights. Nope. 1 light in each " set". Never again

No reply, no answer, no support. Product came damaged .

I ordered three pendant lights and received one that does not accurately reflect the online photo. There is no update on the missing items, and no response from customer support.
Save your money and do not buy from this website!!

I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a shady mob. The price they initially advertise will increase once you want more detail. Delivery times are so slow there another level. Mine took months with their free delivery offer. There exact same light can be listed under a different name with different prices.

Beware......Do Not Buy From.
Send you Tracking but Item never arrives.
Lack of communicatiuon to follow-up and broken promises to get to me with status update. Once you report an issue then they don't respond at all.

BulbSquare is a scam and a bully. I would never purchase anything from them and would only introduce it to my worst enemy!