I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped. EDIT: the compa... See more
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Ordered a wooden coffee table and got a very different table. What I got was a flimsy plastic table that weighs nothing, looks completely different and has zero structural integrity. For almost 250 do... See more
Company replied
While the order was smooth, and the shipping somewhat smooth after initial lack of response, the item when received was shocking bare for the US$200+ pricing - one would expect a midrange to a sub pre... See more
Company replied
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a... See more
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Company details
Written by the company
BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
Contact info
United States
- bulbsquare.com
2.3
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I was a little worried but good experience!
I was a little worried at first to order my suspended lights with BulbSquare when I saw their reviews, especially for the delays. I ordered on February 11th 2023 and got my order on March 9th 2023 and I live in Canada, so it took a little less than 1 month to receive my suspended lights.
They look great! I ordered the sea snail suspended lights (gold) for my kitchen because of the cool/unique look and good price.
There is a very light scratch at the top of 1 of the light (not really noticeable). Overall I am happy with my order. I also contacted the warehouse by email and they updated me with the shipping (because I was worried about delays). Now I am waiting for the renovation team to start remodelling my kitchen, so I will not be waiting for the lights!
If you like a particular model of lights, I recommend this company if you are willing to wait a few weeks to receive your order.
March 13, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
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Looks Like I've Been Fooled
(Technically Zero stars!). Please take note of the number of bad reviews BEFORE you consider ordering from this company; I wish I had done so before I ordered! I placed an order on January 2nd, and it is now March 1st, and NO lights have arrived. THEY DID BILL MY CREDIT CARD IMMEDIATELY, which today I started a block-and-dispute-the-charges procedure. When I emailed customer service they sent me back an obviously poorly worded/poorly translated email saying my product was "In Port and waiting to be released", but I have lost faith in this company and despite their slick and beautiful website, I declare that this company is NOT LEGIT.
February 28, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Shipping will never update and then…
Shipping will never update and then eventually it got sent back to shipper. They tried twice and still no updates on tracking. Not the best company, would avoid unless you really need to buy a lamp from them lol
January 19, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Absolute worst customer service experience
This has been the absolute worst purchase Experiance I have ever had.
Our light fixtures were ordered on December 1st with a 20-35 day shipping window and I still don’t have them on February 19th. In fairness, we moved at the end of January although we started communicating with customer service about that in late December… at first it was to make sure they arrived before we moved, and then once it was clear they would not, the conversation shifted to changing the delivery address. All seemed fine and well, they provided a Fedex tracking number and said I could reach out to Fedex once they received it (which they never did).
Now I’m finding out that they actually shipped UPS instead, didn’t update me with details despite my persistent emails - and you guessed it the lights were delivered to the wrong address - yet according to them that’s my fault for not updating UPS while in transit (like somehow I should know that when I had a Fedex tracking number).
All this would probably be easier to accept if I’d just been flat out scammed. Knowing they are a real company and are this horrific to work with is actually worse.
I’ll never buy from them again, will never recommend them, and am going to try to get a refund though my payment method next.
February 19, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Terrible services....
Order late December, January 1st, got an email saying, it was shipped, and then nothing, starting to send email, by the end of the month and still nothing, UPS confirmed that yes, the waybill was created but never process, then, they change the tracking number to a new one and it's not even my order, my name, and my address…. Really, I feel I was rubbed by them.
February 9, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
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DON'T PURCHASE HERE
After I received defective lights, customer service would not respond after multiple attempts. Buy somewhere else.
January 10, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Beware! I received a defective light and have not heard back from customer service
I received my light a few days ago and emailed the company’s support email address as soon as I opened the box to alert them that there was a blob of soldering on the bottom edge of my light and the paint was chipping off of it as well. I included a photo in my message. I did not hear back from their customer service (I checked my spam/junk folder as well.) This is my first time ordering from this company and I am not happy with the product or the lack of customer service. I cannot hang the light the way it is as it will not look nice.
January 21, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Horrible Product…
I bought a swing arm lamp from this company (Bulbsquare) that once opened, went straight into the trash. The lamp head was detached and it did not fit securely onto the arm. The workmanship was horrible and it was about a third of the size I expected it to be. Made in China...need I say more? The company also refused to take it back. Update 12/27: I see the company just responded to my review stating that they would have given me a full refund. This was never offered in my multiple emails with their support department. Instead they wanted me to watch a video on how to assemble the lamp head. Again, the lamp head socket was too big to securely attach to the swing arm. There were no attachment screws or anything else that would have had the lamp head stay fixed to the swing arm. This was a horrible product and a complete waist of my money and time. Update 12/29: I just received a full refund which was the right thing for them to do. It could have been damaged in shipping.
November 22, 2022
Unprompted review
Reply from BulbSquare
Hello, sorry for the inconvenience we caused. Did you contact our customer service (support@bulbsquare.com)? We are sure we will do a full refund for you for this situation. We look forward to your reply.
Update 12/28/2022: Hello, Since we didn't receive a reply from to see if it can be fixed by a simple operation, we didn't know it's failed to be assembled. According to our policy, if it's damaged, we surely could provide a replacement or a full refund. We have located your order and did a full refund. Sorry for the inconvenience and wish you have a happy a new year:)
Vintage Tiffany Stained Glass Bowl Shape
Vintage Tiffany Stained Glass Bowl Shape = it is a combination of living nature. Easy and light to assemble. Colors like a rainbow. You can admire it for years. Lovely
July 24, 2022
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
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Great company
This company was wonderful to deal with. There was an issue with my delivery address (my fault) and they were so nice and understanding and resolved the problem. The light fixture arrived in perfect condition and is lovely.
July 21, 2022
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
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