bulk.com/es Reviews 6,702

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I absolutely love the White Chocolate & Coconut vegan protein. I've been using it in oatmeal and in shakes; it's not too sweet, and it doesn't make me bloat like a lot of other protein shakes. The del... See more

Company replied

Rated 5 out of 5 stars

Honestly, you can see the quality of the product, chia seed are good and also the whey protein is very clean and good, i only had one problem with the Isolated Pea protein powder, it taste REALLY DISG... See more

Company replied

Rated 2 out of 5 stars

The product recommendations doesn’t meet actual measurements. Protien says 2 scoops for 50g and 2 scoops add up to 80g… very funny way to make people finish their product fast so you can generat... See more

Company replied

Rated 5 out of 5 stars

The product arrived in time. Although, the cashew butter box came all cracked, and the butter spilled out inside the carton box, they were quick to fix this and sent a replacement case immediately. Th... See more


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4.1

Great

TrustScore 4 out of 5

7K reviews

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Rated 5 out of 5 stars

quick and tasty

October 7, 2025
bulk.com/es logo

Reply from bulk.com/es

Hi Jose,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

Thank you for taking the time to leave a review. We are delighted to hear that our product met your expectations and that you had a positive experience with our company.

Hope you have a great day.

Kind regards,

Soni
Customer Champion
Bulk™

Rated 1 out of 5 stars

Avoid Bulk if you live in Spain — ZERO deliveries after 3 orders. An absolute nightmare.

I’m writing this review as a warning to anyone in Spain considering ordering from Bulk. I have now placed three separate orders, and NOT a single one has ever been delivered. NOT ONCE!!! The experience has been unbelievably frustrating and completely unacceptable.

Order #1: End of Oct
My first order was marked “out for delivery” multiple times, yet DHL Spain never attempted delivery. The status kept resetting daily, with no driver ever arriving at my address. Bulk eventually admitted there was an issue, but the order was never delivered. They sent a replacement.

Order #2: November (replacement for the missing and undelivered order)
Sadly, the second order followed the exact same pattern. DHL Spain again listed it as “out for delivery” every day, only to cancel the delivery without attempting it. Bulk continued to reassure me that it would arrive “today,” but of course, it never did. Another failed delivery.

Order #3:
As I write this review, my third order is still missing. Despite Bulk promising that it was due for delivery, DHL Spain has marked it “out for delivery” day after day and cancelled it every single time. No driver has ever come to my door. No calls. No messages. Nothing. It’s obvious this parcel isn’t going to be delivered either.

What makes this worse is Bulk’s complete inability to resolve any of these issues. Their responses are generic, repetitive, and ultimately useless.

They keep offering discount codes and replacements that never get delivered instead of addressing the root problem: their chosen courier in Spain simply does not deliver the packages. The parcels reach my city and then remain undelivered indefinitely.

This isn’t a one-off mistake — it’s a consistent pattern of failure across three separate orders. DHL Spain refuses to deliver, and Bulk has no effective system in place to escalate or fix the issue.

After weeks of chasing tracking updates and dealing with circular replies, I’ve lost all confidence in ordering from them.

If you live in Spain, I strongly recommend AVOIDING Bulk. The reality is that your package may never arrive, no matter how many times they tell you it’s “on the way.”

Choose for MyProtein instead, I ordered from them and within 5 days my order arrived!

October 23, 2025
Unprompted review
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Reply from bulk.com/es

Hi Ria,

Thank you for taking the time to leave us your feedback on Trust Pilot.

We're so sorry to hear of the issues with your order. Offering you the best customer experience with timely delivery is our priority.

To assist you better, I have contacted you at your registered email address concerning your inquiry.

Hope you have a great day.

Kind regards,

Shiv
Customer Champion
Bulk™

Rated 5 out of 5 stars

The best products

October 4, 2025
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Reply from bulk.com/es

Hi Fred,

Thank you for choosing us and sharing your positive experience with others!

We're thrilled to hear that our product met your expectations.

Kind regards,

Simran
Customer Champion
Bulk™

Rated 1 out of 5 stars

Worst delivery service ever

Worst delivery service ever
Did change to new date
Waited all morning, been here am here, in terrasse facing gate
They say tried to deliver
There is a reason why date has been changed, they accept, but do not even try to ring the Bell not make a Call to local Spanish telephone
This is not ok

October 22, 2025
Unprompted review
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Reply from bulk.com/es

Hi Lone,

Thank you for taking the time to leave a review. We are really sorry to hear you have had a problem with our courier service. We know how frustrating it is when the service you are counting on doesn't live up to expectations. We try our best to get deliveries through efficiently and reliably, so sorry if that has not been your experience.

We've emailed you to discuss this issue, and we're on it, getting into the fine details to sort it out. 

Your feedback really matters to us as we aim to enhance our delivery, and appreciate if you can allow us to rectify this.

Nikhil
Customer Champion
Bulk™

Rated 1 out of 5 stars

Vegan not vegan

Vegan product which is not vegan. return cost on the client and without any facilitation

September 30, 2025
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Reply from bulk.com/es

Hi Elena,

Thank you for taking the time to share your feedback.

We're ever so sorry that your experience didn’t meet expectations.

We've sent you an email so we can look into this in more detail and work towards putting things right.

Kind regards,

Leeza
Customer Champion
Bulk™

Rated 5 out of 5 stars

Great value

Great value, fast delivery

September 28, 2025
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Reply from bulk.com/es

Hi Nicole,

This is great news. Thank you so much for your positive feedback. We hope to see you again soon.

Hope you have a great day.

Siddhjot
Customer Champion
Bulk™

Rated 3 out of 5 stars

I hate receiving spam after an online…

I hate receiving spam after an online purchase asking for feedback. In any case, it is a nice product.

September 24, 2025
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Reply from bulk.com/es

Hi Jose,

Thank you for your review. We're happy to hear you're enjoying the product. We understand your frustration with unwanted communication and apologize for the inconvenience. 

We'll be sure to review our feedback request process to ensure a better experience in the future.

Nikhil
Customer Champion
Bulk™

Rated 1 out of 5 stars

Worst shipping ever

Great prices, it's a shame that they just have shit shipping. I never got my package, got so tired of having to deal with DHL (the tracking said the package was in a pick-up point, it wasn't. They even admitted they didn't know where it was) that I requested a refund after being being hassled for weeks. Keep shipping with them, it's a great way to keep clients away

September 22, 2025
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Reply from bulk.com/es

Hola Javier,

Gracias por compartir tu experiencia con nosotros en Trustpilot.

Agradecemos mucho tus comentarios y hemos tomado nota de tus inquietudes sobre los problemas con el envío.

Te deseamos un excelente día.

Yogesh
Campeón de Atención al Cliente de Bulk™

Rated 3 out of 5 stars

Good product, continually rising prices.

The product is good. I usually go for the vegan, vanilla protein powder. It has a great flavor and texture. Unfortunately the prices keep rising. Since September last year the price has gone up from 33 eur, to 39 eur, and then to 47 eur just last month for 2.5 kilos. They always say the price is discounted 60% or more, which is just a method to get people to buy, meanwhile the prices keep rising. It's misleading and dishonest. I will be looking elsewhere for protein powder.

September 17, 2025
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Reply from bulk.com/es

Hi Danielle,

Thanks very much for your review.

We’re so sorry to hear we’ve let you down. We've sent you an email so we can discuss the issue further and find a way to make it right.

Hope you have a great day.

Kind regards,

Shuja
Customer Champion
Bulk™

Rated 5 out of 5 stars

Quick

Quick. Good product.

September 8, 2025
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Reply from bulk.com/es

Hi Peter,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

Our goal is to help you reach yours. Thank you so much for sharing your experience. This is great teamwork.

Hope you have a great day.

Kind regards,

Aarti
Customer Champion
Bulk™

Rated 4 out of 5 stars

The product is as described

The product is as described. Each packet comes with its own measuring cup. I would rather it a excellent but it is too sweet for my taste.Delivery took a while as there were two days when the depot wasn't open. I drove to Alguena to collect it .

September 8, 2025
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Reply from bulk.com/es

Hi Sigrid,

Thank you for taking the time to leave us your feedback on Trust Pilot.

Our goal is to help you reach yours. Thank you so much for sharing your experience. This is great teamwork.

Regarding the product taste and delivery concern, we will share the feedback to our relevant team, so that we will work on it for the further improvement.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Neeraj
Customer Champion
Bulk™

Rated 4 out of 5 stars

Great experience

Great experience, I have already bought twice with them and I believe they have high quality products! I will keep buying as long as i need!

July 23, 2025
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Reply from bulk.com/es

Hi,

Thank you so much for taking the time to rate us. It’s great to know we’re on the right track.

Kind regards, 

Puneet
Customer Champion
Bulk™

Rated 5 out of 5 stars

Honestly

Honestly, you can see the quality of the product, chia seed are good and also the whey protein is very clean and good, i only had one problem with the Isolated Pea protein powder, it taste REALLY DISGUSTING OMG, it destroys every milkshake, every dessert, every food i made with it, but well... the product work as a protein source thats why i still rate with 5 stars.

August 4, 2025
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Reply from bulk.com/es

Hi,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

I sincerely apologise for the inconvenience you have experienced regarding whey protein. I understand your situation and recognise how frustrating this has been for you.

It's great to hear that our product met your needs. Thank you for choosing us as your preferred source for quality products.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Kind regards,

Shivani
Customer Champion
Bulk™

Rated 5 out of 5 stars

Happy

Happy, the products are delicious

July 23, 2025
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Reply from bulk.com/es

Hi Simona,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

We're thrilled to hear that our product met your expectations. Thank you for choosing us and sharing your positive experience with others!

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Neeraj
Customer Champion
Bulk™

Rated 5 out of 5 stars

Great flavours

Great flavours, not grainy or gritty. Dissolves well and tastes great!!

July 11, 2025
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Reply from bulk.com/es

Hi,

Thank you so much for leaving us a review! 

We're super excited that you had a great experience with our awesome products.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Kind regards,

Shivani
Customer Champion
Bulk™

Rated 5 out of 5 stars

Top Level

Reliable, great taste, great value compared to market competitors

June 23, 2025
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Reply from bulk.com/es

Hi,

Thank you so much for leaving us a review! 

We're super excited that you had a great experience with our awesome products.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Kind regards,

Shivani
Customer Champion
Bulk™

Rated 1 out of 5 stars

Bulk deliver via DHL so don't use Bulk.

Bulk deliver via DHL from Germany, who lie about the predicted delivery dates, lie about you changing the delivery details when they fail to deliver, and then dump your parcels at a collection point, after lying that they tried to deliver to your house.

While Bulk use DHL, don't use Bulk.

BULK will contact you to "resolve the problems", but the reviews here show you they've been getting the same complaints about DHL for years, and they HAVE NOT resolved the issue, which is, DONT USE DHL IN SPAIN!

WHILE BULK USE DHL
DO NOT USE BULK

Bulk have so many people complaining about DHL that they cant identify trust pilot reviews despite the fact its got a DATE on it... Just how many failed and non-attempted delivery complaints are you getting a day!

As a company you are clearly aware of the DHL issues, the delays, the false tracking status updates, the fraudulent claims of delivery attempts and DHL dumping entire delivery rounds at collection points.

You make excuses for DHL, and despite years of bad reviews, you keep using them.

WHILE BULK USE DHL
DONT USE BULK.

July 9, 2025
Unprompted review
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Reply from bulk.com/es

Hi Mas,

Thank you for your review, and we’re genuinely sorry to hear about the issues you’ve experienced with our courier service. We understand how disappointing it is when a delivery doesn’t go as expected.

Unfortunately, we are unable to find any order details based on the information you have provided. Therefore, if you could kindly fill out this form (https://help.bulk.com/hc/es/requests/new) with your order details, or alternatively update the review with your order number, and we'll be happy to look into this for you.

Hope you have a great day.

Yogesh
Bulk™ Customer Support Champion

Rated 5 out of 5 stars

It works well

June 9, 2025
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Reply from bulk.com/es

Hi Matthias, 

Thank you so much for taking the time to rate us. It’s great to know we’re on the right track.

Our goal is to help you reach yours. Thank you so much for sharing your experience. This is great teamwork.

Jatin
Bulk™ Customer Support Champion

Rated 5 out of 5 stars

Great product and it dissolves very…

Great product and it dissolves very easily!

May 26, 2025
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Reply from bulk.com/es

Hi,

Thank you for choosing us and sharing your positive experience with others!

We're thrilled to hear that our product met your expectations.

Kind regards,

Simran
Customer Champion
Bulk™

Rated 5 out of 5 stars
bulk.com/es logo

Reply from bulk.com/es

Hi Fung,

Thank you for taking the time to leave us your feedback on Trust Pilot. 

Thank you for making our day. Let’s keep making those gains together.

Although we hope you won't have to, if there is anything else we can help with in the future, please don't hesitate to reach out to us using one of the options on our website or alternatively update the review with your order number and we'll be happy to reach out.

Hope you have a great day.

Kind regards,
Anirudh
Customer Champion
Bulk™

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