Still no response from Bullard customer service and no ability to cancel a subscription on their website. No contact telephone number to speak to anyone so money is being taken from my account with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought Old Tom, London Dry & Strawberry Black Pepper originally with refill packs. Coastal lovely too with quick delivery always within a couple of days. Support local businesses is important but thes... See more
Company replied
Missing Gin...and no customer service! I placed an order for Coastal Gin refill pouches on 27 Apr however, despite payment being taken, I have not received my Gin, or any correspondence fro... See more
I absolutely love Bullards! I used to hate gin until I discovered this brand. The product was delivered in a timely manner and i got free shipping!!! The website is amazing and easy to access. I wa... See more
Company replied
Company details
Written by the company
Bullards is a name that’s synonymous with the history of Norwich. Well known for supplying beers, wines and spirits, the fascinating history of Bullards spans six generations and continues to the present day with our award-winning handcrafted gin.
Contact info
Crystal House, 24 Cattle Market Street, NR1 3DY, Norwich, United Kingdom
- 01603 327449
- hello@bullardsspirits.co.uk
- bullardsspirits.co.uk
3.4
Average
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you! I’ll definitely be placing another order with you.
Very quick and efficient service! Nice to place an order in my hometown and can thoroughly recommend the Old Tom gin. My hubby (Tom) loves it. Thank you!
October 25, 2020
Reply from Bullards Spirits
Thank you, Lisa! We're so glad to hear Tom loves the Old Tom gin. We truly appreciate your support and look forward to your next order!
Advertisement
Old Tom is the best gin I've ever…
Old Tom is the best gin I've ever tasted, I treated myself to an eco refill last week, I was kept up to date with when it would be delivered and it arrived safely, excellent product, exceptional service!
October 23, 2020
Reply from Bullards Spirits
Thank you so much for your kind words! We're thrilled to hear you're enjoying the Old Tom and appreciate your support for our eco refill option. We're glad the service met your expectations!
Amazing Gin. Sustainable. Great Norfolk Brand.
Amazing Gin. Love the sustainable packaging for the refills. Great Norfolk brand!
October 22, 2020
Reply from Bullards Spirits
Thank you for your lovely feedback! We're thrilled you love our gin and sustainable refills. Proud to be a part of Norfolk!
Easy website
Easy website, quick delivery and the gin is first rate.
Highly recommended.
October 19, 2020
Reply from Bullards Spirits
Thank you for your great review! We're thrilled to hear you had a smooth experience and enjoyed the gin. We appreciate your recommendation!
Great gin
Fantastic delivery again of my strawberry pouch and the old Tom gin. Looking forward to trying the old Tom. I really enjoy the Bullards gin. Such a great find
October 18, 2020
Reply from Bullards Spirits
Thank you so much! We're thrilled you enjoyed the delivery and are excited for you to try the Old Tom. We're glad Bullards gin has been such a great find for you!
Advertisement
I LOVE Bullards’ refill pouch idea
I LOVE Bullards’ refill pouch idea - so clever yet so simple. And I get to keep the lovely bottle with the anchor, which I also LOVE!
October 17, 2020
Reply from Bullards Spirits
Thank you for your wonderful feedback! We're thrilled you love the refill pouch and the bottle design. We appreciate your support!
Highly recommended
Perfect transaction, fast delivery, well packaged and a brilliant product!
October 16, 2020
Reply from Bullards Spirits
Thank you for your kind words! We're thrilled to hear you had a great experience with us.
Excellent fast and efficient service - delivering beautiful products.
Excellent fast and efficient service
October 14, 2020
Reply from Bullards Spirits
Thank you for your kind words! We're delighted to hear you had an excellent experience with our fast and efficient service.
A Smooth Transaction
A smooth transaction from choosing the item on an, easy to use, website to delivery. Many thanks.
October 14, 2020
Reply from Bullards Spirits
Thank you! We're glad you had a smooth experience from start to finish. We appreciate your feedback!
Advertisement
Got The Full Range !
Bought Old Tom, London Dry & Strawberry Black Pepper originally with refill packs. Coastal lovely too with quick delivery always within a couple of days. Support local businesses is important but these are all top gins to other brands, my collection now being in excess of 50 types from all over UK.
October 14, 2020
Reply from Bullards Spirits
Thank you Phil for your incredible support and for including Bullards in your gin collection—cheers to enjoying local!
Great company
Great company, great gin and brilliant resource saving ideas such as carton refills
October 14, 2020
Reply from Bullards Spirits
Thank you for your kind words! We're so glad you’re enjoying our gin and appreciate our eco-friendly refill pouches. We’re committed to both great quality and sustainability!
Reply from Bullards Spirits
Thank you! We’re so glad you love our gin, proudly crafted right here in Norwich!
Loved my gin but would like more deals…
Loved my gin but would like more deals to send as presents
October 14, 2020
Reply from Bullards Spirits
Thanks for your feedback! We’ve recently added a variety of deals, and be sure to keep an eye out for this weekend’s e-shot for even more exciting offers!
Advertisement
Bullards Gin is my favourite gin…
Bullards Gin is my favourite gin particularly Old Tom and the Strawberry & Black Pepper. Also, the delivery is quick and the recyclable pouches are excellent.
October 14, 2020
Reply from Bullards Spirits
Thank you for your kind words! We're so glad you love our Old Tom and Strawberry & Black Pepper gins, and appreciate your support of our eco-friendly pouches.
Fast turnaround and v helpful- fab…
Fast turnaround and v helpful- fab products
Am I biased- unashamedly Yes
Well done all Team
John G Bullard
October 14, 2020
Reply from Bullards Spirits
Thank you so much, John! We truly appreciate your kind words and support—it means a lot coming from someone so closely tied to the Bullards' legacy. We're thrilled you love the products and service! Your feedback helps us keep striving to do our best. Cheers!
Reply from Bullards Spirits
Thank you, Kevin! We're thrilled to hear that our gin has earned such high praise from a Suffolk local!
Such an innovative service that is good…
Such an innovative service that is good for the planet, and the gin is amazing.
October 14, 2020
Reply from Bullards Spirits
Thank you for your kind words! We're so glad you appreciate our eco-friendly service and love the gin.
Advertisement
My Gin
I ordered a couple of bottles of Bullards excellent gin recently and was very pleased by the quality of both the products (still a fair bit left) and the ingenious method of delivery. The website was easy to use and my top up supply arrived promptly. I thought the whole process was extremely well thought out and very climate friendly. An excellent example of ingenuity and enterprise and a model of it's type.
I drink to it's success.
October 9, 2020
Reply from Bullards Spirits
Thank you for the thoughtful review! We're delighted to hear you enjoyed the gin, the eco-friendly refill process, and the ease of ordering. We couldn't ask for better feedback, it's really appreciated.
The order confirmation email came…
The order confirmation email came through with the wrong delivery address - probably my fault 😬. I emailed, then rang the next morning, and the problem was fixed immediately. Fast delivery too as my son received his present the next day.
Thanks
October 8, 2020
Reply from Bullards Spirits
Thank you for sharing your experience! We're so glad we could quickly resolve the address issue and get your gift delivered on time—enjoy!
Postal order for Strawberry 🍓 & Black pepper Gin
Great Products, great delivery service , Environmentally friendly to, thank you !.
October 7, 2020
Reply from Bullards Spirits
Thank you for your lovely feedback! We're glad you appreciate our products and eco-friendly approach.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.